PLEASE READ: As of 16.08.2024 Allianz will no longer be providing the travel insurance coverage required by our clients. Rest assured, if you already have a policy, your coverage remains in effect, and you can find the necessary claim and contact information below.
For those seeking new travel insurance, please note that we are diligently working to secure the best replacement policies. We expect to have a new partner soon. In the meantime, please stay in touch with your sales consultant, who will notify you as soon as we have an alternative option available.
Insurance Claims
To make a claim, please click here to be taken to the online claims portal.
As part of your claim, you may be required to:
For urgent claims, you can lodge your claim by calling Allianz Partners on 0800 800 048 (+64 9 486 0048 from overseas) and by submitting the fully completed claim form.
When you call, Allianz Partners require:
You may lodge your claim with the supporting documentation whilst travelling or upon your return to New Zealand. If you require assistance while you are away, please call the Allianz Emergency Assistance Team.
Contact Allianz Partners
Freephone within New Zealand
Phone Number: 0800 800 048
To Call From Overseas
For the Allianz Customer Care Team, Medical Assessment and Claims: +64 9 486 0048
For 24 Hour Emergency Assistance, reverse charge call through telephone operator: +64 9 486 6868
Customer Care Team: help@allianz-assistance.co.nz
Claim submission/additional information: travelclaims@allianz-assistance.co.nz
Post
PO Box 112 316, Penrose Auckland 1642
This insurance is issued and managed by AWP Services New Zealand Limited trading as Allianz Partners and underwritten by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473 (Incorporated in Australia) ("Hollard").
You should consider the Policy Wording before making any decision about this insurance policy. Terms, conditions, limits, sub-limits and exclusions apply.
The Hollard Insurance Company Pty Limited - Financial Stregth Rating and Overseas Policyholder Preference Disclosure Notice
The Hollard Insurance Company Pty Ltd has a financial strength rating of A- (Excellent) issued by A.M.Best Company Inc. The rating scale is:
A++, A+ (Superior) C++, C+ (Marginal) E (Under Regulatory Supervision)
A, A- (Excellent) C, C- (Weak) F (In Liquidation)
B++, B+ (Good) D (Poor) S (Suspended)
B, B- (Fair)
Further information on these ratings is available here.
An overseas policyholder preference applies. Under Australian law, if The Hollard Insurance Company Pty Ltd is wound up, its assets in Australia must be applied to its Australian liabilities before they can be applied to overseas liabilities. To this extent, New Zealand policyholders may not be able to rely on The Hollard Insurance Company Pty Ltd’s Australian assets to satisfy New Zealand liabilities.
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A popular style of touring is to take a preplanned self drive road trip. After a thorough consultation with you we expertly plan and create your self drive tour around New Zealand. These tours allow you the freedom to explore at leisure with the comfort and security of pre-booked activities and accommodations. Route suggestions, APP guidance plus local support mean your New Zealand vacation is in safe hands. See self drive ideas here
If you prefer to let someone else do the work then an escorted small group tour might be for you. Our sister company at New Zealanbd Coach has a range of hand picked small group itineraries are ideal if you prefer to travel in the company of like minded people. Tours are limited to a certain number of participants which means different accommodation options, exclusive activities and of course a knowledgeable guide ensures you get to see the best of New Zealand. See small group tours here.
A private guided tour offers true flexibility and the security of a knowledgeable local guiding you all the way. Well planned itineraries ensure you see exactly what you want to see but with your own driver-guide you can adapt to suit the day or your preference. 100% tailor-made to suit you a private tour is a great option when travelling as a small group. All our self drive itineraries can be replanned and priced using a private driver and guide, so if it is what you fancy just contact us to discuss.
All North Island touring ideas - See here to explore the diverse North Island - itinerary suggestions.
All South Island touring ideas - Iconic scenery and landscapes await on this made for touring island. See itinerary suggestions
All Nationwide touring ideas - See the best of New Zealand on these all encompassing touring itinerary ideas