We strongly recommend that all of our clients seek local and professional advice on their specific insurance needs at the time of making their reservations to protect their investment. Travel insurance is there to cover you for any unforeseen or unexpected events. This could be anything from a flight delay that causes you to miss the start of your tour, a weather event that prevents you from getting to your next destination, or having an accident or becoming ill and requiring medical attention. Most insurance providers can include medical coverage, cancellation or interruption cover, and many now offer coverage for COVID-19-related disruptions. Insurance should not be an afterthought, it should be considered and discussed from the initial planning stages of your itinerary to ensure you have the coverage you need.

Ask your consultant today about travel insurance to protect your investment.

No, the cost of the tour does not include any kind of insurance unless we have quoted this separately to you. The best travel insurance is dependent on each individual trip and traveller's needs. We encourage you to speak with your consultant about insurance options; alternatively, if you have a preferred insurance provider, consider contacting them to discuss your travel insurance needs. We strongly recommend that you purchase travel insurance as soon as your trip is booked and to make sure that you are covered for cancellation fees, interruption costs and any other kind of unforeseen circumstance.

PLEASE READ: As of 16.08.2024 Allianz will no longer be providing the travel insurance coverage required by our clients. Rest assured, if you already have a policy, your coverage remains in effect, and you can find the necessary claim and contact information below.

For those seeking new travel insurance, please note that we are diligently working to secure the best replacement policies. We expect to have a new partner soon. In the meantime, please stay in touch with your sales consultant, who will notify you as soon as we have an alternative option available.

Insurance Claims

To make a claim, please click here to be taken to the online claims portal.

As part of your claim, you may be required to:

1. provide supporting documentation such as original invoices, receipts, and other vouchers relating to your expenses or loss
2. produce your policy details
3. provide all the information we require so that your claim can be considered

For urgent claims, you can lodge your claim by calling Allianz Partners on 0800 800 048 (+64 9 486 0048 from overseas) and by submitting the fully completed claim form.

When you call, Allianz Partners require:

1. your name
2. your policy number
3. details describing your emergency
4. a contact phone number, including an area code

You may lodge your claim with the supporting documentation whilst travelling or upon your return to New Zealand. If you require assistance while you are away, please call the Allianz Emergency Assistance Team.

Contact Allianz Partners

Freephone within New Zealand

Phone Number: 0800 800 048

To Call From Overseas

For the Allianz Customer Care Team, Medical Assessment and Claims: +64 9 486 0048
For 24 Hour Emergency Assistance, reverse charge call through telephone operator: +64 9 486 6868

Email

Customer Care Team: help@allianz-assistance.co.nz
Claim submission/additional information: travelclaims@allianz-assistance.co.nz

Post

PO Box 112 316, Penrose Auckland 1642

This insurance is issued and managed by AWP Services New Zealand Limited trading as Allianz Partners and underwritten by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473 (Incorporated in Australia) ("Hollard").
You should consider the Policy Wording before making any decision about this insurance policy. Terms, conditions, limits, sub-limits and exclusions apply.

The Hollard Insurance Company Pty Limited - Financial Stregth Rating and Overseas Policyholder Preference Disclosure Notice

The Hollard Insurance Company Pty Ltd has a financial strength rating of A- (Excellent) issued by A.M.Best Company Inc. The rating scale is:

A++, A+ (Superior)              C++, C+ (Marginal)               E (Under Regulatory Supervision)

A, A- (Excellent)                  C, C- (Weak)                         F (In Liquidation)

B++, B+ (Good)                   D (Poor)                                S (Suspended)

B, B- (Fair)

Further information on these ratings is available here.

An overseas policyholder preference applies. Under Australian law, if The Hollard Insurance Company Pty Ltd is wound up, its assets in Australia must be applied to its Australian liabilities before they can be applied to overseas liabilities. To this extent, New Zealand policyholders may not be able to rely on The Hollard Insurance Company Pty Ltd’s Australian assets to satisfy New Zealand liabilities.

Allianz Partners Website | Terms and Conditions | Privacy Policy