Travel Insurance

Our two week tour of the South Island was amazing. Stunningly beautiful, educational and varied. The lodgings were all excellent, especially...
Read moreOur two week tour of the South Island was amazing. Stunningly beautiful, educational and varied. The lodgings were all excellent, especially Rainforest Retreat and Ranguinui. All of the pre planning allowed us to simply enjoy and take in the scenery and enjoy the friendly Kiwi hospitality. If we did it again I would opt for slightly shorter travel distances on some days but otherwise five stars!

Nichole did an incredible job of helping to plan and book our dream trip to New Zealand. She listened to our goals for the trip and was always...
Read moreNichole did an incredible job of helping to plan and book our dream trip to New Zealand. She listened to our goals for the trip and was always accommodating when we requested changes. With Nichole's help, we were able to make the most of our first visit to New Zealand with little to no stress. Our accommodations were excellent with most featuring incredible views, and our scheduled activities were always ready for us. Our experience with Fine Tours New Zealand and Nichole was a 10/10. Thank you for helping us to live out our dream trip!

What an amazing trip to New Zealand for my family of seven took this spring. New Zealand is truly one of the most beautiful and unique places to...
Read moreWhat an amazing trip to New Zealand for my family of seven took this spring. New Zealand is truly one of the most beautiful and unique places to travel to in this world. But what made the trip even more special was all the help and guidance we received from Fine Tours New Zealand. They are simply terrific tour company based in New Zealand and we were so fortunate to work directly with Christina Brockie who helped plot a great trip on both islands over a ten day period( I wish we had had more time). She had great knowledge of things to do and see. She gave great suggestions but also so willing to listen to our ideas and look into all sorts of activities, places to stay, and how to get from place to place. Every tour group or tour she suggested was spot on including the Footwhistle Glow Worm cave tour, the tour in Hobbiton, the Eco thermal park tour in Rotorua with Elite Adventures, the Te Pā Tū Evening Cultural Experience at Tamaki Maori Village, the Tasman Glacier Helihike with The Helicopter Line, the Glacier Explorers Mt. Cook, the TSS Earnslaw cruise to Walter Peak including gourmet BBQ dinner and a farm tour, Shotover Jet Canyon Jet Boat Ride, and Milford Sound Coach, Cruise, Fly small group tour from Queenstown with Altitude. All the guides for all these adventures were so friendly and knowledgeable. We were also very fortunate to have private drivers for the long distance journeys between cities so we could enjoy the incredible views (and not worry about driving on the wrong side of the road). All the drivers were great particularly Russel who we had for several days on the South Island. He shared with us wonderful stories of New Zealand. And as on any trip a few things don't go as planned such as due to weather ( we actually got very lucky) when the star gazing tour was cancelled on Mt Cook or due to electricity failure for our dinner train car in Christchurch shutting it down for the evening. But Christina called us immediately and told us of the change of plans and gave us other suggestions on things to do. If you are considering a trip to New Zealand which is a spectacular place to visit I would highly recommend you try to use this superb travel company, Fine Tours New Zealand and ask for Christina. You will have a trip of a lifetime!! Richard Batz

Our New Zealand tour exceeded our expectations. We enjoyed all the recommended activities we signed up for. As with any trip, we always would have...
Read moreOur New Zealand tour exceeded our expectations. We enjoyed all the recommended activities we signed up for. As with any trip, we always would have liked to have spent more time at some of our stops. We appreciated the attention to detail provided in our itinerary information and the travel App made it easy to be in contact when we needed help or clarification on something. Kudos to Neisha and her team for making this a truly memorable trip! Karen & John ⭐️⭐️⭐️⭐️⭐️

We were 100% satisfied with our tour! Chelsea did a fantastic job - excellent communications, top notch hotel accommodations and superb dining...
Read moreWe were 100% satisfied with our tour! Chelsea did a fantastic job - excellent communications, top notch hotel accommodations and superb dining recommendations. We have travelled internationally many times and without a doubt, this was our best trip yet! We would highly recommend Fine Tours and have sent our itinerary to many of our friends.

We asked Fine Tours to create a customized 30-day itinerary for us, starting with South Island. It was a breeze! They took care of everything based...
Read moreWe asked Fine Tours to create a customized 30-day itinerary for us, starting with South Island. It was a breeze! They took care of everything based on our preferences for lodging, interests, activities and timing. We had hotels, rental cars, ferries, activities and transfers all pre-arranged. Everything went off without a hitch! And they provided us with an app with our daily itineraries and lodging available all the time without internet. This was so helpful. Our specialist, Sabina, made sure that we were all set before we left and kept tabs on us throughout. Highly recommend Fine Tours for travel throughout New Zealand.

We had the most wonderful time in the small group environment. Our guide Peter Monroe was probably the best guide driver that I have ever trouble...
Read moreWe had the most wonderful time in the small group environment. Our guide Peter Monroe was probably the best guide driver that I have ever trouble with the whole trip was absolutely what we needed what we expected and more. I would recommend Pure Discoveries to anyone.

I had been trying to plan a trip to New Zealand for a very long time, but I was overwhelmed by all the possibilities and wasn't sure how to come up...
Read moreI had been trying to plan a trip to New Zealand for a very long time, but I was overwhelmed by all the possibilities and wasn't sure how to come up with an itinerary, let alone make all the arrangements. That changed when I talked to Tia at New Zealand Fine Touring. She listened to all my comments and developed a well-designed tour for us. She made reservations for all of our hotels, our rental car, our flight, and many tour packages. She even booked tee times for us on a few fabulous golf courses. While we were there, NZFT kept in contact with us to make sure we knew about traffic delays, changes in flight times, etc. It was the trip of a lifetime. I would highly recommend using the services of NZFT to plan a wonderful vacation.

It was a great tour, well organised and curated. We saw the best of South Island and left with a good impression of wanting to return in the not too...
Read moreIt was a great tour, well organised and curated. We saw the best of South Island and left with a good impression of wanting to return in the not too distant future.

Dear Christina, I was just putting a note together for you when yours came in. Like minds! Don and I want to thank you for all you did to make our...
Read moreDear Christina, I was just putting a note together for you when yours came in. Like minds! Don and I want to thank you for all you did to make our New Zealand 2.0 trip so enjoyable. You even did a pretty good job on the weather! Your selection of activities and lodging was excellent. All transfers and rental car arrangements were flawless. We really appreciated that. Additionally, the upgrade to the Capitan’s Cabin for the whale watch was a big surprise. They treated us like royalty and the cabin/viewing deck is incredibly spacious. You should definitely encourage your clients to take this upgrade. Likewise with the overnight cruise in Milford Sound—one of the highlights of our trip. It’s been an absolute pleasure working with you over the past five years. We regret that we weren’t able to meet you in person in Wanaka. You and your team have been extremely responsive, especially in the chaos of our first trip in March 2020. Fortunately, NZ 2.0 was an incredible adventure with no real hiccups. Feel free to use us as a reference should any prospective client want to hear our comments directly. Thanks again and warmest regards, Diane & Don Silberstein

Harriett, Thank you so much for designing a trip for us that met all of our wants and desires. Here are a few of our thoughts: 1) Auckland Britomart...
Read moreHarriett, Thank you so much for designing a trip for us that met all of our wants and desires. Here are a few of our thoughts: 1) Auckland Britomart was well located with good food and service; 2) The Best of Both Worlds tour was well done and seemed to give us a thorough overview of the city and surrounds; 3) On The Point was a fabulous resort with a room with an incredible view; great service, delicious dinner; 4) The glow worm tour was excellent, our guide, Stephen, was very knowledgeable and we learned a lot about the worms as well as other flora and fauna; 5) We ended up going to the Waimangu Volcanic Valley, which provided a good walk and boat ride which explained volcanism in NZ; 6) We enjoyed our hikes in Tongariro NP, seeing numerous waterfalls; we had a good dinner at The Cypress Tree in Ohakune; 7) QT Wellington was well located (across from Te Papa which was amazing!); 8) both WETA Studio and Zealandia were excellent picks; 9) You might want to keep a cautious eye on hotel in Nelson--it felt neglected and deteriorating, but we enjoyed being in Nelson and it was fine being in Nelson instead of the park; we found the Urban Eatery restaurant, which provided excellent food and service; the Abel Tasman tour was good for us, having a good mix of hiking and boat time; 10) The Punakaiki accommodation was a beautiful location, however there were guests in all rooms and the walls seemed thin, therefore not as isolated as one might expect; the Pancake Rocks were spectacular!; 11) Loved stopping in Hokitika, a fun little town where we found several gifts; 12) Te Waonui was a lovely property, again well located for our heli-hike; the food was well prepared and plentiful; we lucked out as the heli-hike was able to be run that day after 4 days of bad weather!; 13) the drive to Queenstown was beautiful, stopping at a number of waterfalls; note that the bridge to the Blue Pools is out indefinitely, so we were not able to see them; 14) The Central in Queenstown was well located and the staff very accommodating; we enjoyed Arrowtown; the trip on the TSS Earnslaw was a highlight--great food at the farm, beautiful gardens and fun demonstrations; we went up the gondola and rode the luge; we strolled through the botanic gardens on the peninsula, which was quite enjoyable; the Milford tour was another highlight, the smaller van ride over and the plane flight back was a perfect combination; plus the weather cooperated and we had a spectacular sunny day and were able to get up close to several waterfalls. Our surprise and joy was interacting with the lovely people of New Zealand--everyone seemed to have a smile and a helpful attitude!! Thanks again, Harriet, for creating this wonderful trip for us!! We would highly recommend New Zealand and will recommend your company in the future. Plus your app was very helpful in our daily planning. Tom and Linda Haefliger

Hi Chelsea, Sorry it has taken us so long to get back to you. We just want to say that we had a lovely time on the North Island. The itinerary you...
Read moreHi Chelsea, Sorry it has taken us so long to get back to you. We just want to say that we had a lovely time on the North Island. The itinerary you planned for us was exactly what we wanted, with very few one night stays and a few two and three night stays. This meant that we weren’t rushed at all and we didn’t try and do or see too much. The accommodation options were all very acceptable with an interesting mix of styles. The suggested activities that we chose were very enjoyable and in most cases we only had to tell them our name and the booking was there. All the towns we stayed in had their own unique atmosphere and we especially loved Paihia. The only minor hiccup we had was with the rental car trying to give us a vehicle without GPS, however, this was eventually sorted out. The reviews online for the Auckland city branch were almost entirely extremely negative so this came as no surprise. All in all, we would give Fine Tours New Zealand a ten out of ten for your organising and implementation of our itinerary. Many thanks once again and we would not hesitate to recommend your organisation to anyone we know us traveling to New Zealand. Regards, Mike and Josie Fitzsimons

Wow wow wow! We looked for NZFT tours on a recommendation. So glad we did. Harriet called us and got a sense of what we wanted and didn't want, ie...
Read moreWow wow wow! We looked for NZFT tours on a recommendation. So glad we did. Harriet called us and got a sense of what we wanted and didn't want, ie bungy jumping 🤪 then constructed us a tour lasting 55 days. Our tour was flexible and included time for us to visit family on both of New Zealand's islands. We got to see and experience so many things. When people have asked us what our favorite part is we can only answer that everything was our fav as it was all so different. Harriet had everything organised to perfection, even contacting us when a road was closed due to stormy weather and concerns re land slips. We did take the opportunity to meet Harriet when we visited Wanaka it was so nice to put a face to the name. Many people have asked us about our trip and we have without hesitation recommended New Zealand Fine Tours and Harriet. If/ when we visit Australia and NZ again we'll be in touch. Thank you Harriet. Best wishes Caroline and Martin Gill.

Kayla - thank you so much for all of the assistance you provided us in planning our once in a lifetime trip to the North Island. You so easily put...
Read moreKayla - thank you so much for all of the assistance you provided us in planning our once in a lifetime trip to the North Island. You so easily put together a trip that got us to the sites that we wanted to see without having to drive. Even when the third party did not pick us up for our tour to Hobbiton, you contacted another third party to get us to our tour on time. The accommodation locations and hotels were excellent in Rotorua and Auckland. I really appreciated the app to keep me on track for each day so that I didn't miss anything. We also enjoyed the additional tours added to fill in our trip. It was a wonderful last night celebrating at the Orbit 360. We will definitely recommend you and Fine Tours New Zealand if we hear of someone else traveling to this beautiful country. Thank you!

Excellent 10-day self-driving tour!! Sites enjoyed thoroughly & lodging all top notch. Most of all, I was so impressed by the excellent customer...
Read moreExcellent 10-day self-driving tour!! Sites enjoyed thoroughly & lodging all top notch. Most of all, I was so impressed by the excellent customer service provided by Petra Obrovska, all along the way. She was infinitely patient and good humored. The trip exceeded my expectations. The online portal used by the company was very user-friendly & handy too. I will recommend Fine Tours New Zealand to others who are considering a trip there.

Excellent tour organised by Harriet from Fine Tours. It all ran smoothly from start to finish. All drivers on tours and general transport (intercity)...
Read moreExcellent tour organised by Harriet from Fine Tours. It all ran smoothly from start to finish. All drivers on tours and general transport (intercity) professional, informative and helpful. The tours were varied and interesting and very well chosen for what we required. The drivers were so enthusiastic and passionate about what they did (Elite Tours, Fullers Great Journeys boat and coach and flexitours). The young Maori team put on a great concert at the Waitangi Treaty Grounds. The guide was very informative too. Even the driver that took us to the airport was so professional, it was like having a chauffeur. A varied selection of hotels picked from standard (Auckland) to comfortable, homey, friendly, beautiful view and amazing breakfast (Paihia, Kingsgate) right through to so luxurious I can't believe it only had 4 stars (Rotorua, Novotel). Harriet also organised the gondola ride and buffet dinner at Rotorua. This is an experience not to be missed. Harriet listened to all the things I wanted to do and worked hard to fit it all in and picked really good tours to incorporate everything. I think she did an amazing job and gave me a massive break from trying to book it all myself. It gets really wearing and tedious looking at a computer screen for hours, trying to juggle things around so they all link up but she did it in a day.....very efficient service. Many thanks Harriet and to all at Fine Tours!!!

New Zealand Fine Tours provided us with exceptional service, and we were lucky enough to have been put in touch with Harriet, with whom we had...
Read moreNew Zealand Fine Tours provided us with exceptional service, and we were lucky enough to have been put in touch with Harriet, with whom we had regular contact when building our itinerary. We just wanted to say a very big “Thank you” to Harriet and team for putting together all of the elements of our dream holiday. Fine Tours organised it all so well that we were literally able to drive from one beautiful place to the next with clear and precise satnav instructions, making the most of the stunning views, as well as a variety of highlights along the way. We were also made very welcome at each hotel/motel that we stayed in, all of which were of a very high standard. The activities that Harriet arranged for us were - without exception - exactly, or even better than we had hoped for, and the people who looked after us were amongst the nicest people we would ever be likely to meet. It is difficult to express how grateful we are that we could rely on Harriet for all the advice and help that we needed. Without the engagement offered by New Zealand Fine Tours, we would never have been able to enjoy our dream holiday as much as we did.

I worked with Chelsea Lodge. First and foremost, she listened. I told her the places we wanted to see and the activities we wanted to do and then...
Read moreI worked with Chelsea Lodge. First and foremost, she listened. I told her the places we wanted to see and the activities we wanted to do and then asked her to add places she felt that we would like based on our discussion. I also mentioned the quality of hotels we enjoy staying in. Chelsea put together a marvelous trip that met our expectations and more. The process used by New Zealand Fine Touring is smooth and easy. They are a sustainable company, and everything is done digitally, including a fine phone app. I priced several travel agencies and NZFT was very competitive. And finally, any issues we had during the trip, such as weather-cancelled activities, she worked with us to secure a refund. I highly recommend Chelsea and New Zealand Fine Touring.

We had a fabulous time in New Zealand! Our three-week self-driving tour from North to South Island was a whirlwind and we saw beautiful scenery...
Read moreWe had a fabulous time in New Zealand! Our three-week self-driving tour from North to South Island was a whirlwind and we saw beautiful scenery throughout. We were very lucky with the weather, even getting sunshine in Milford Sound. The itinerary Petra helped us arrange gave us a good balance of activities with the driving time. Everything went very smoothly. Petra was exceptionally responsive and helpful throughout the planning process, with email responses often within hours. She even helped us with a last minute tour change while we were in New Zealand. The app provided by Fine Tours New Zealand was super helpful during our trip. We highly recommend Petra and Fine Tours New Zealand!

Christina, Thank you so much! Noah and I had a wonderful time in New Zealand, and will definitely be back to do the south island one day! We loved...
Read moreChristina, Thank you so much! Noah and I had a wonderful time in New Zealand, and will definitely be back to do the south island one day! We loved all of the excursions, and we were so happy to stay in Hamilton after the caves in order to experience the magnificent Hamilton gardens prior to heading to the airport. We also had a chance to stop by the Otorohanga Kiwi House to spot the elusive Kiwi bird. The accommodations were also great. We were a little disappointed with the Hotel in Rotorua due to the smell -- that permeated throughout the hotel and in our room. Although the location was great, just being off the lake a bit, or in another part of the lake would have been better as it seemed the sulphur smell was absent or very mild everywhere else around town. Additionally, the driver from the Auckland airport dropped us off at the wrong hotel. Luckily I realized that pretty quick, and was able to grab him and get us back in the van to the M Social. All-in-all we were so pleased, and would highly recommend you (we actually did on our travels in-country already!), and will definitely reach out when we have an opportunity to return to your fabulous country! Thank you! Malka

The moment we decided to travel to the South Island of New Zealand we reached out to Fine Tours New Zealand through their website. We heard back...
Read moreThe moment we decided to travel to the South Island of New Zealand we reached out to Fine Tours New Zealand through their website. We heard back almost immediately from Harriet. She made planning the trip easy. She worked with our budget and responded to all our requests while leveraging her vast knowledge and expertise. Even with a tremendous time zone gap between us, her responses were timely and informative. Her recommendations were spot on. The trip had so many highlights it's impossible to choose our favourite part. We did love dining at The Muttonbird in Wanaka - again, one of Harriet's recommendations. We've just returned from three glorious weeks away with nothing but good things to say about the experience. Thanks, Harriet. We won't hesitate to recommend you and Fine Tours New Zealand!

We just completed our 4-week trip to New Zealand. I have been working with Christina in planning this trip for over 2 years because of Covid...
Read moreWe just completed our 4-week trip to New Zealand. I have been working with Christina in planning this trip for over 2 years because of Covid restrictions. We want to thank her for all of her work, kindness, and patience for coordinating 9 people for this trip. Everything was beyond our expectations. The people, scenery, itinerary, lodging, and food were all wonderful. We couldn't have done it without her. The only issue we had was the trip to Stewart Island and transferring to Ulva Island. There was confusion at the dock since there was an unexpected cruise ship arrival that required the use of all the taxis and boats over to Ulva Island. Christina immediately took care of it and had us on a private boat. Upon return to Stewart Island, taxis ignored our request to transfer us back to town even though they were empty. They were transporting people from town to the dock. It was pouring rain and some of our people had a hard time climbing the hill to get back to town. I would suggest having a taxi hired for the trips from town to dock and return. The hotel in Mt Cook was ideal since the Hermitage Lodge was very crowded with Chinese New Year and parking was difficult with the large van. Our room location was great, more isolated with our own parking area. Working with Christina was a wonderful experience and would recommend her to anyone interested in visiting your country. Thank you again, Kathy and Bill Hegeman.

Chelsea Lodge and her colleague Shelly at Fine Tours New Zealand did a fine job matching a detailed itinerary with our goals and preferences for our...
Read moreChelsea Lodge and her colleague Shelly at Fine Tours New Zealand did a fine job matching a detailed itinerary with our goals and preferences for our 3 week trip to New Zealand. To emphasize their remarkable service, we were stranded in an eventual 6 hour back up from an auto accident on a rural 2 lane road with no possible bypass. About 3 hours into the wait, Chelsea contacted us(we had not notified them at all) to offer suggestions and support in case we needed to adjust our itinerary. We had been pleased with their response to questions before the trip, but this was a step above expected. My best day was the Milford Track/Milford Sound tour. My wife’s favorite day was the Tiritiri Matangi Island tour. That said, the Maori cultural events, Queen Charlotte Track tramp, and Wilderness Lodge stay were all pretty special.

We had a great trip and really enjoyed everything. Lydia did a great job customizing our itinerary and making recommendations. The only minor hiccup...
Read moreWe had a great trip and really enjoyed everything. Lydia did a great job customizing our itinerary and making recommendations. The only minor hiccup was an issue with the voucher for the rental car that wasn't properly in the system, but this was resolved within an hour. The team was quick to respond to flight delays and subsequent changes. It was such a relief to pass off a lot of the planning - I would book this trip again in a heartbeat! I would definitely recommend NZ Fine Tours to anyone planning a NZ trip.

It was a pleasure working with New Zealand Fine Tours. We could not have planned such an amazing and memorable trip without them. Very responsive,...
Read moreIt was a pleasure working with New Zealand Fine Tours. We could not have planned such an amazing and memorable trip without them. Very responsive, knowledgeable, and kind. I have already recommended them to two families.

We knew very little about which sites to feature in our one week stay, so we trusted you to pick them and lead us along. In that regard, you did a...
Read moreWe knew very little about which sites to feature in our one week stay, so we trusted you to pick them and lead us along. In that regard, you did a great job. We asked for lots of nature, and you delivered. We asked for an extra day in Wellington and are so glad we did. We spent hours in the Te Papa museum and even found time to join a sea shanty sing-along in the local bar. Kaikoura turned too rainy for the whales, but that gave us a day for their museum and a drive around tour of the area. The train to and south from Kaikoura was a lot of fun and a great way to spend a few hours. The true gem for us was Mt. Cook and that area. They'd had a bush fire, earthquake, and knee-deep snow the week before, so we were gifted with white mountains and lots of sun. Spectacular. We had no idea it would be so awesome. The room at The Hermitage was great, with views. The stargazing was worth a try, but not good weather. But the glacier explorers event was our favorite single thing. Thank you for including that. Overall, we were so amazed with the friendly people wherever we went, the great food (our favorite meal of the month was the Zephyr Restaurant in Kaikoura), and helpful service. We've been telling people that we're glad we saved New Zealand for the last week after 3 weeks in Australia. Why? Because you did a great job of giving us lots of guidance and handling all the details, and because NZ is so spectacularly beautiful.

We wanted to take our trip of a lifetime and I am so glad we chose Fine Tours and Jannette to help us. There were a few things about our hopes that...
Read moreWe wanted to take our trip of a lifetime and I am so glad we chose Fine Tours and Jannette to help us. There were a few things about our hopes that were unrealistic and Janette helped us accomplish all the things we wanted to do in what I would now call adorable manner. Good and kind people were there to transition us to the places we needed to go without ever overstepping their place and helping us accomplish what we had always hoped. THANK YOU JANETTE AND FINE TOURS

Dear Nichole, We had an absolutely fabulous time in New Zealand! All of the tour guides, drivers, and scheduled activities you arranged went so...
Read moreDear Nichole, We had an absolutely fabulous time in New Zealand! All of the tour guides, drivers, and scheduled activities you arranged went so smoothly and everyone was so nice. We especially enjoyed the Geothermal Rotorua Tour with Elite Adventures. Trent, the owner, was our guide and it ended up being a private tour, just the three of us! He was incredibly knowledgeable and we learned so much. My daughter really enjoyed the Redwoods Treewalk and I was so glad you added it to the itinerary. The Polynesian Spa experience was awesome! The views were amazing and it was so relaxing. Every day we experienced something we had never experienced before. It made us want to return to New Zealand again one day to experience the South Island. Thank you so much for making this such an incredible family vacation. You made everything so easy from the start. I will definitely contact you again when we decide to visit next time. Aloha,Tammy, Brian and Reese

I would recommend this trip to everyone. Petra put together a very comprehensive trip. Her recommendations were excellent and she always made herself...
Read moreI would recommend this trip to everyone. Petra put together a very comprehensive trip. Her recommendations were excellent and she always made herself available during my trip. Really, really a great experience. Thanks Petra!

We had a wonderful self-driving tour in New Zealand, thanks to Vickie and the Fine Touring Group. We knew what cities we wanted to visit, but needed...
Read moreWe had a wonderful self-driving tour in New Zealand, thanks to Vickie and the Fine Touring Group. We knew what cities we wanted to visit, but needed help with hotels and directions and other suggestions. We couldn't have done the trip without your help- thank you!

I'm writing a much belated note of thanks and praise for Christina Brockie and the New Zealand 'trip of a lifetime' that she managed for us. ...
Read moreI'm writing a much belated note of thanks and praise for Christina Brockie and the New Zealand 'trip of a lifetime' that she managed for us. Christina is the best. She worked with us through the Covid years, scheduling and rescheduling as conditions changed. All of our questions and concerns were always quickly addressed and friendly advice was given. Our accommodations exceeded our expectations and suggested activities and itineraries were exactly what we wanted. There are not enough superlatives to describe our experience. Thank you, Christina! I hope that we can work together again.

New Zealand Fine Touring stuck with us through the Pandemic years in the most professional fashion led by Christina Brockie. She worked with us...
Read moreNew Zealand Fine Touring stuck with us through the Pandemic years in the most professional fashion led by Christina Brockie. She worked with us booking and rebooking the Milford Track with Ultimate Hikes and making all the other changes to transportation, hotels, and other NZ tours. The New Zealand Fine Tours app also is the most comprehensive travel app I have ever seen. This trip in February / March 2023 turned out to be the trip of a lifetime for our group. Thank you New Zealand Fine Tours and Christina Brockie.

Shelley I can't say enough good things about our trip! You planned an excellent tour for us! From the beginning in Auckland to our final destination...
Read moreShelley I can't say enough good things about our trip! You planned an excellent tour for us! From the beginning in Auckland to our final destination in Christchurch it was 5 star service! Our driver, Anne from Auckland to Rotorua was so knowledgeable, friendly, and totally awesome that she made our stay there so fun! Even though we missed the boat at Waimangu, (due to the walk was a bit longer than we thought!)! Our stay in Queenstown was beautiful with the first dusting of snow on the mountains! We then drove up the West Coast of the South Island and Wow! Spectacular! On the final leg of our journey was the train from Greymouth to Christchurch, totally worth it! Shelley, I want to thank you so much for the fantastic journey you planned for us. I would do it again in a heartbeat!

Well we finally made it after Covid lockdown, etc. Many thanks to Shelley for persevering with us through everything and setting up a truly exciting...
Read moreWell we finally made it after Covid lockdown, etc. Many thanks to Shelley for persevering with us through everything and setting up a truly exciting experience in the South Island. All of the accommodations excellent and in close proximity to the town centres. The Deluxe Tree Lodge at the Rainforest Retreat in Franz Joseph was our favorite. Sadly we missed out on the Helehike in Franz Joseph due to cloud cover but we had an amazing day doing a couple of the local trails. In all a very enjoyable holiday made even the more special for us in that we were able share it with our good friends from the US.

I personally can't say enough about the tour agency or Nichole! She was great, always communicated quickly and set up the trip of a lifetime. It...
Read moreI personally can't say enough about the tour agency or Nichole! She was great, always communicated quickly and set up the trip of a lifetime. It helps we love the country, but she made it that much more special. We have, and continue to tell people about Nichole and your tour agency. She deserves a promotion! I/We want to come back and hope Nichole is part of the team!!!

We’ve finished the tour you put together for us and it was great! We wanted to thank you and report back what we saw and the experiences we had. I...
Read moreWe’ve finished the tour you put together for us and it was great! We wanted to thank you and report back what we saw and the experiences we had. I hope this isn’t too long, but as a former travel agent myself, I loved getting reports back from clients, and maybe our experiences will help others. We arrived 9 March and stayed with family in Auckland, then began our tour 12 March with our flight to Invercargill. We enjoyed lunch there at the airport before boarding the flight to Stewart Island. It went well, and the van picked us up on arrival and dropped us off in Oban. We called our holiday house manager to come get us. The house was lovely and roomy and right across the road from the beach. We loved it except it was too far and unsafe on a steep winding road to walk 1-2 km into Oban, but we managed with rides from locals and the one taxi on the island! I’m told we could have rented a car there too. Our property manager told us we should go to the quiz night (Sunday) at the pub at the South Seas hotel in town, so we did and had a great time meeting new friends! (We tied for 1st place of 21 teams!) Next day, we missed the ferry option going to Ulva island, but we did some forest hiking. The weather was cool and varied from sunny to light misting. Our scheduled bus tour with Rhys was delightful and very informative. He was a good guide and took us to a few beautiful overlooks and beaches. We really enjoyed seeing the island and would recommend it for adventurous travelers. It’s a unique place! You were correct about the rough ferry crossing—I had to keep myself calm because it was really bouncy! But thankfully we got across ok. The nice lady bus driver at Bluff took us to Invercargill to get our car. We got a very nice upgraded Hyundai Santa Fe. Since Randy is a motorcycle rider and fanatic, he went to see the Motorcycle Mecca museum in Invercargill. They have a really good cafe where we had lunch, then he went in the museum while I walked around the city & looked at shops. Got on the road that afternoon and had a beautiful drive to Dunedin. The road went through gorgeous scenery and the weather was perfect. We loved it! Arrived Dunedin at it 858 George St. at dark and our hotel host was so kind and helpful about things to see there. The hotel was an unusual type, but the suite was nice, clean, and comfortable. I was grateful we had a ground floor unit instead of having to carry our heavy luggage up to the second floor level. It was a nice place with very pleasant staff, but not very close to the city center. On our full day there, we drove out the Otago peninsula to the Albatross Centre. The roads were very hilly and winding but views were fantastic. The Albatross Centre was part museum, gift shop, and cafe, and was a very nice high quality place. We were pleasantly surprised to find two of our quiz night partners from Stewart Island were also there! Had lunch with them then back to town. Looked around a bit in downtown Dunedin, and enjoyed seeing the old buildings. Next day we had a good flight to Christchurch. Our cab driver was waiting in the baggage area holding a sign with our names. He took us to the Rydges hotel, which was very nice. Our room wasn’t ready until 3:00, so we walked around and got familiar again on our third time there! They have built up a lot since we last saw it. We enjoyed seeing the newer things, like the Margaret Mahy playground, the Riverside Market, and the Quake museum. We had a very amazing coincidence occur in the hallway of our floor. A man walked by who I recognized as our former Florida US Senator Bill Nelson who is the current head of our NASA space program! We had a nice chat— how unlikely was that to bump into each other! Had dinner with old friends at our hotel’s Bloody Mary’s restaurant that night which was very good. Early next morning, our cab arrived and delivered us to the train station where we met and sat with our two friends from Seattle. They had taken advice from our Auckland family and had visited Hanmer Springs and Kaikoura and really enjoyed both. Our train journey was a real highlight and we all loved it! We had perfect weather and great views along the way. The ferry crossing went well and we had a smooth ride. We were lucky to have had an easy trip as we heard several ferries had been cancelled recently. Our taxi wasn’t there on our arrival so we called Blue Bubble to have one sent and it came in 5 minutes. There were several cabs around so probably just a mix-up. We had a great suite at CityLife hotel-very comfortable and a great location. In the morning we met our friends and rode the tram up to the top of the hill and enjoyed the walk down through the gardens on a warm sunny day. Lunch at the Picnic cafe there was great, with wonderful food and atmosphere. That afternoon we walked to the Te Papa museum—we all really enjoyed it and wished we had more time. The Gallipoli exhibit was incredible. Next morning we had a nice conversation with our taxi driver and a pleasant flight back to Auckland. This is where our tour ended, but the trip continued. We were set to go to Australia but Randy’s visa did not come, so we went with Plan B. We rented a car and drove up to Whangarei, which was beautiful! We loved all the art and natural beauty. Drove to Whangarei Heads and Ocean Beach—so lovely. Next day we explored all the art museums especially the Hundertwasser—so cool! Then we went to the Whangārei Quarry Gardens and Whangarei Falls, which were beautiful. We loved being in NZ for the third time and hope to come back again. I’m sure our friends will want to go once we tell them how awesome it is, and we will refer them to you if they would like to plan a tour. If we can help by posting any comments or fill out a survey, we’d be happy to. Thanks again for your guidance!

Fantastic trip! The arrangements were perfect and went smoothly. All the bookings went as planned and we had a thoroughly wonderful experience....
Read moreFantastic trip! The arrangements were perfect and went smoothly. All the bookings went as planned and we had a thoroughly wonderful experience. Having an in-country host to make detailed plans for us and to be available as we traveled really made things easy and gave us peace of mind. This was the second trip arranged by Shelley and she did an outstanding job!

Well, we are home and unpacked, sadly. We had a fantastic time, thanks to you and your company. Shelley, our tour advisor was so wonderful,...
Read moreWell, we are home and unpacked, sadly. We had a fantastic time, thanks to you and your company. Shelley, our tour advisor was so wonderful, patient, informative and accommodating. She addressed our concerns, was thorough in details and necessary information, put us at ease and paved the way for a safe and memorable vacation. I wish we could have met her. All went quite smoothly. The desk clerk at the M Social hotel in Auckland kept trying to charge us for the room and valet parking. After looking into our account, at check in and out, he determined that all was well.

Hi Chelsea, Thank you for the wonderful travel experience you prepared for us for our first visit to New Zealand. It was truly magical and exceeded...
Read moreHi Chelsea, Thank you for the wonderful travel experience you prepared for us for our first visit to New Zealand. It was truly magical and exceeded all of our expectations. Working with you these past several years has been wonderful. As you know we booked our original trip with you prior to the COVID epidemic and had to cancel that trip and put all of our travel plans on hold. During this stressful time, you would still reach out to us periodically to give us updates on what was going on in NZ with regard to travel. When NZ opened up, we rebooked with a different itinerary. Our entire experience from the moment we were greeted at the airport to our final minute leaving went perfectly. I was so impressed that all of the excursions had our information, and everything was just so easy, no mess no fuss. Our accommodations were all lovely. I recommended you to my son Nick and he is now traveling through NZ on an itinerary for his family during their spring break. From the pictures they are sending, it looks like they are having an equally great time. Many, many thanks again! I hope to return someday soon. You and New Zealand Fine Touring are the BEST!

Christina, you planned an absolutely AMAZING trip for our family. It was just the right amount of sight seeing and planned activities along with time...
Read moreChristina, you planned an absolutely AMAZING trip for our family. It was just the right amount of sight seeing and planned activities along with time to explore on our own. Every place we stayed at was fantastic, except the XXX which was just ok. It was fine but definitely not as beautiful or luxurious as the other hotels. You listened to everything we wanted and did an outstanding job. We felt that you listened to all of our wants and needs. You or someone from your office was always available to answer questions in a very timely manner. We appreciated your availability. We highly recommend you and your company. Thank you for planning a trip of a lifetime for us!

Our New Zealand tour with Fine Tours New Zealand was excellent. Our contact agent Shelley Ryder put together a wonderful itinerary taking into...
Read moreOur New Zealand tour with Fine Tours New Zealand was excellent. Our contact agent Shelley Ryder put together a wonderful itinerary taking into account our ages, capabilities and needs. We are reasonably fit 70yos and Shelley checked in with us about various activities, like Underground Caving, kayaking and the Helihike I had ticked, to explain what was involved. We were able to easily fine tune a few experiences when we got there just with a phone call to their NZ number. We loved the “app” which gave detailed explanations about our itinerary, the hotels, towns, sights. We referred to it constantly.Every hotel and activity was top class. The tour was seamless, no hiccups at all. I would highly recommend Shelley and Fine Tours New Zealand to anyone thinking of visiting this gorgeous place.

If we were to pick one word to describe our experience with Chelsea Lodge and Fine Tours New Zealand, that word would be EXCEPTIONAL! We began...
Read moreIf we were to pick one word to describe our experience with Chelsea Lodge and Fine Tours New Zealand, that word would be EXCEPTIONAL! We began working with Chelsea in 2019 planning a January 2021 trip. Needless to say, all plans were placed on hold with the onset of the Covid pandemic. Chelsea persevered and reassured us along the way that it would be “ALL GOOD”. She was indeed correct. What started, as a 3 week tour of New Zealand, gradually expanded (due to our additions) to 54 days and 3510 miles of driving covering North, South, and Stewart Islands. Chelsea helped plan an extraordinary customized adventure for us that not only met our expectations, but exceeded them! Communication from Chelsea and Fine Tours New Zealand was superb throughout the planning and implementation process. All the places we stayed were unique and wonderful. The distances driven on any given day were well thought out and not fatiguing. The car rentals on North and South Islands along with all Ferry transfers between Islands went without a hitch. We feel that Fine Tours New Zealand’s Mobile App with our itinerary was invaluable. This is a well thought out App providing town and lodging names including how many nights. It contained contact phone numbers and reservation/reference numbers for all lodging and excursions. There was a mountain of information regarding history, geography, culture, flora and fauna of the area we would be visiting, how many miles to the next destination and what we might see along the way. It also supplied some restaurant recommendations and additional attractions at our destinations. Chelsea provided excellent suggestions along with the costs of varying activities in the towns and villages at our destinations. All we had to do when planning, was select from her suggested list of activities in which we wished to participate and she took care of scheduling them before and during the trip. If a problem or time change arose, Chelsea or someone else at Fine Tours would email or text us, therefore we did not encounter any glitches for the 2 months that we were there. If we read about something else that we wanted to do during the planning process, or even during the trip, we just let Chelsea know and she would make the reservations for us. The App was instantly updated. We cannot strongly emphasize enough how easy and stress free this made our adventure knowing that Chelsea or someone else at Fine Tours New Zealand was available to help us, even in case of an emergency. In 54 days, we only had one activity modified and one cancelled due to weather and received prompt refunds from Fine Tours New Zealand for both changes. We have already recommended Fine Tours New Zealand, and specifically Chelsea, to our family and friends. Given the high likelihood that we will return to this wonderful country someday, Chelsea and Fine Tours New Zealand will be our first call.

It was really wonderful experience! We loved all the lodges and breakfast and dinner and hospitalities. My only regret is we had to change the lodge...
Read moreIt was really wonderful experience! We loved all the lodges and breakfast and dinner and hospitalities. My only regret is we had to change the lodge from Cape Kidnapper to Kinlock lodge because of Cyclone. We also could not do the Mt. Cook Heli and Hike. We wanted to see the glow warm cave tour by boat even it does not have to be a private tour. These are our regrets, but overall we enjoyed ourselves a lot in NZ and thank you for Christina to arrange all this wonderful trip!

The trip was superb. All your planning was first rate. Having Neil as a driver/guide was the highlight of the trip. He was sensational. Thank you,...
Read moreThe trip was superb. All your planning was first rate. Having Neil as a driver/guide was the highlight of the trip. He was sensational. Thank you, Shelley, for all you did for us to make this trip so memorable. The itinerary, the choice of hotels and the overall plan was just perfect for us. We are go grateful for your attention to every detail and especially for working out the problem with Air New Zealand. Best, Donald and Jan

We had a fantastic trip around the South Island (a family of 5 on our first trip to NZ). Thank you for booking all of the activities we wanted and...
Read moreWe had a fantastic trip around the South Island (a family of 5 on our first trip to NZ). Thank you for booking all of the activities we wanted and what a surprise to have our experience go above and beyond what we expected. The accommodation Nichole chose for us was faultless as was the hire car and all of the services FineToursNZ organised. Thank you again. Very happy customers!

New Zealand is a beautiful country. The arrangements were terrific, great hotels and good meals. Nearly all the driving was on 2 lane roads, leave...
Read moreNew Zealand is a beautiful country. The arrangements were terrific, great hotels and good meals. Nearly all the driving was on 2 lane roads, leave extra time for this. Our only issue was with the rental car agency not the tour company. They failed to deliver a car to our hotel in Christchurch, then charged us wrong. The George hotel concierge was great making phone calls and getting us to the airport to pick the car up. It's easy to give good review when things go smooth, but you really find out how good a company is when something goes wrong. I really appreciate the travel agent (Chelsea Lodge) staying with the overcharge issue till it was corrected. Chelsea's arrangements were perfect. This issue was totally caused by XXX. I will be using this company again. We had a wonderful trip and give them a 10/10.

Chelsea Lodge with Fine Tours is the best travel agent we have worked with during our 40+ years of travel. We requested to customize the trip to...
Read moreChelsea Lodge with Fine Tours is the best travel agent we have worked with during our 40+ years of travel. We requested to customize the trip to focus on nature experiences/birding and she went of her way to help with those arrangements. We also wanted to stay away from standard motels/hotels and she suggested very unique accommodations from the Larnach Castle stay to a special B&B run by a nationally recognized author. The app that Fine Tours provided was exceedingly helpful as we drove the 22+ days through the North and South Islands. We will definitely recommend her and were delighted when we had a chance to meet in person after almost two years planning our visit.

We had such a great trip, thanks to Christina! She organized everything perfectly, the hotels were outstanding and we saw so much from both islands!...
Read moreWe had such a great trip, thanks to Christina! She organized everything perfectly, the hotels were outstanding and we saw so much from both islands! Before our trip she was very responsive and made sure everything was planned as we wanted to, especially with choosing beautiful apartment hotels, which we all loved. They were clean, modern and had everything we needed, including washing machines etc. We got picked up by a private driver several times to transfer us to our hotel or train, the other times we had a rental car and that worked out great, too. Everything went so smoothly without any problems, it was such an easy and enjoyable trip. During our trip we had to contact her twice regarding questions and she immediately helped us out. Thanks a ton Christina! We are very happy to have booked the trip with this company! Tina

Overall, when booking the Fine Tours New Zealand experience, Fine Tours did an amazing job getting us set up for the trip. One woe, when arriving at...
Read moreOverall, when booking the Fine Tours New Zealand experience, Fine Tours did an amazing job getting us set up for the trip. One woe, when arriving at our hotels, we had pre-discussed with Fine Tours late arrivals, checking-in tips, and accommodation needs (which towns had easy gas, dining, take-away etc), but we had multiple issues checking in. Often, when arriving unsure whether it was a Fine Tours issue, or a hotel issue, but the us pre-paying and hotel having a voucher caused many long waits at check in while the staff tried to charge us, but then figure out funding- One specific note was on the trip portion from Picton to a tour- the ferry timing, the driving from Picton to Havelock was unrealistic, leaving us a 2min window desperately calling our tour to say we are very close- most of the entire trip Fine Tours gave us suggestions and ‘best advice’ but this one was missed. Otherwise, the hotels were nice, we got what we talked through and paid for- we had enough advice about towns for pit stops, towns to explore, and how to be prepared so everything went along pretty well.

The trip went extremely well and all of the hotels were great with the exception of two. The hotel in Napier the room was tiny. As we were there...
Read moreThe trip went extremely well and all of the hotels were great with the exception of two. The hotel in Napier the room was tiny. As we were there for three days, something bigger would have been better. Also the owners were not particularly friendly or helpful ( this was quite the opposite of the same hotel chain in New Plymouth which was fine). The hotel in Taumarunui also left much to be desired. It was a back packers hotel and a little basic. Some things it would have been nice to know: Labour day … everything is closed! Had we not been told by a waitress we would have had some problems. Very few restaurants were open and we just lucked out getting dinner in the evening. In numerous towns shops etc., close at 5 p.m. and are not open every day of the week (it reminded us of growing up in the UK). Being American everything stays open until 9 p.m., so this was definitely different. Again, finding a restaurant open became a challenge at times. Use of credit cards – we were unable to use our American credit cards at any Pay and Pump stations. We had to go to a BP or the like to buy gas. We were also being charged extra everywhere we went because we were using credit cards. We don’t have an EfPos card which they kept asking for? You know of the issues we had with XXX. At least we managed to get it sorted out before we started our trip. I do not know we would have managed without a GPS. You live in a very beautiful country!

Thank you Chelsea for your professional, caring and attention to detail assistance prior to and during our recent trip to NZ. I would definitely...
Read moreThank you Chelsea for your professional, caring and attention to detail assistance prior to and during our recent trip to NZ. I would definitely recommend Fine Tours NZ for an amazing holiday.

Overall it was a great trip. Chelsea did a great job at planning the activities and providing the perfect balance for the trip duration. All of the...
Read moreOverall it was a great trip. Chelsea did a great job at planning the activities and providing the perfect balance for the trip duration. All of the trip logistics were covered -- we just needed to be in the hotel lobby at the designated time. There was one day that our scheduled activity was cancelled due to weather. We called their 24 hour phone number and were provided alternative activities for that day. I would highly recommend Fine Tours New Zealand and especially Chelsea. Chelsea was always available to answer questions. The Fine Tours App provided all the information needed.

Thank you for all your help in organising our wonderful New Zealand tour! The organisation was seamless and the tour was tailored to our family –...
Read moreThank you for all your help in organising our wonderful New Zealand tour! The organisation was seamless and the tour was tailored to our family – we all had a brilliant time. We booked the Milford Sound Highlights tour which started off with taking in the sights of the lovely city of Christchurch. Next stop was a picturesque drive to the lovely turquoise waters of Lake Takepo – followed by the lovely Tekapo springs hot pools –Three swimming pools full of hot water for the family to enjoy! Queenstown provided the action and adventure – The skyline gondola, luge rides and jet boating- an action packed day surrounded by beautiful sights. The Milford sound cruise and coach tour were amazing – gorgeous sights and we learnt so much about the history of the south Island. Franz Josef provided the adventure and hiking opportunities. Next was TranzAlpine scenic train ride back to Christchurch. All in all an amazing tour and great experience – we have been recommending this tour - and of course New Zealand Fine Touring - to all our friends/family!! A lovely balance of adventure and relaxation! Perfect for the kids and us adults! Here are some of our highlights – although my pictures do not capture the full beauty of the south island.

Just would like to say a big thank you for organising our self drive trip around the South Island, we had a faultless trip which was very welcomed...
Read moreJust would like to say a big thank you for organising our self drive trip around the South Island, we had a faultless trip which was very welcomed break from our busy lives. This is the first time we have tried this, (we normally just organise our own) and you certainly have given us the confidence that it can be an enjoyable form of travel. We will certainly be recommending you to our friends that want to Travel to NZ.

Thanks so much for all your help with our recent holiday to the South Island. We thought our plans were scuttled when the government announced a L2...
Read moreThanks so much for all your help with our recent holiday to the South Island. We thought our plans were scuttled when the government announced a L2 lockdown, but Fine Tours came to the rescue! They rearranged everything for us & our trip went amazingly smoothly. I can't speak highly enough of these guys - they are fantastic. A special thanks to Christina & Louise.

Nicole did an excellent job arranging our holiday. The events were exactly what we asked for and lodging was very good. Nicole excelled in her...
Read moreNicole did an excellent job arranging our holiday. The events were exactly what we asked for and lodging was very good. Nicole excelled in her efforts to accommodate our specific needs. Great job by Nicole and great trip.

Amazing trip, we loved NZ and Nichole did a great job with accommodations, the timing between locations and activities. It was like she knew us! ...
Read moreAmazing trip, we loved NZ and Nichole did a great job with accommodations, the timing between locations and activities. It was like she knew us! It went better than we expected and as well as I had hoped. Thank you!

Fine Tours did an impeccable job at arranging every aspect of our trip! Our travel dates were perfect 2/24/20 - 3/18/20, not too cold and not too...
Read moreFine Tours did an impeccable job at arranging every aspect of our trip! Our travel dates were perfect 2/24/20 - 3/18/20, not too cold and not too hot. Christina was our travel agent at Fine Tours. Christina was patient with the planning our trip. She was very detail-oriented and accommodated our every need. During this time period, we stayed at 15 different places - we were moving around quite a bit in order to tour the beautiful country of NZ. Our main focus was the South Island; however, we did spend 3 days on the North Island. The absolute highlight of the trip was the Helihike of the Tasman Glacier. I was a bit concerned that I would not be able to do this due to anxiety and being a bit claustrophobic. Christina took the time to provide me with every detail of what to expect from clothing to wear, to weather and including the different maneuvering elements while on the glacier. I was the oldest one on the hike (53), but it was definitely the utmost fun. It's an experience that I will never forget. And, thanks to Christina - I made it! We chose to go with a private driver versus touring on a bus. This was the way to go! Kevin was our private driver for about 8 or 9 days straight -he was like a walking encyclopedia. Kevin was well versed on all the history of NZ and such a great welcoming person. During our tour, we never had any incidents! Every driver was on time and waiting for our arrival. Every hotel was magnificent! This was my second time to travel to New Zealand, and I will definitely be back. I give Fine Tours 5+ stars, Christina 5+ stars and Kevin 5+ stars. They all clearly LOVE what they do and have a passion for their industry. THANK YOU for the fantastic memories!!!

It was good to meet you in Wanaka after our various electronic messages. Now that we are home (and healthy) we want to thank you for guiding us...
Read moreIt was good to meet you in Wanaka after our various electronic messages. Now that we are home (and healthy) we want to thank you for guiding us through a really good trip. We enjoyed learning huge amounts of natural history and cultural history, all amid spectacular beauty and rich experiences. We have tried to identify our favourite parts, which turns out to be very difficult. Probably the boat trip on Doubtful Sound was the nest, with just-caught lobsters and fish, and a joyful pod of dolphins. But kayaking and swimming at Abel Tasman plus vulcanism and Maoris at Rotorua were also memorable. We could go on! As you advise others, FYI we also enjoyed the night canopy walk in the redwoods at Rotorua (admittedly, not everyone's cup of tea), and especially the night nature walk at Zealandia in Wellington, where we saw kiwis in the wild. Not only was your itinerary comprehensive and suited to our needs and abilities, but your choices for lodging were also exceptional. From Doolans in Rotorua to Retiro Park Lodge near Nelson and Te Anau Lodge (the train car!), you sent us to places with character - and characters! Other venues were also special, but these stand out. We also appreciated that many of the venues had laundry facilities. Finally, we send extra thanks for coordinating our itinerary with my sister Anne Berg, even quite late in our planning. It was a real treat to share five days of adventures with her. Every step of our trip, we felt that you had anticipated our needs and interests - we could not have been better served. We're already telling friends and family what a great trip you gave us.

We had such an amazing experience in New Zealand and it was such an excellent tour organised by Fine Tours! Even when we ran in to trouble with...
Read moreWe had such an amazing experience in New Zealand and it was such an excellent tour organised by Fine Tours! Even when we ran in to trouble with floodings and needed to change itinerary, we got quick, friendly and professional help. We were also very happy with the value for money we received, it saved us so much time and trouble to not have to do the planning, and we came to so many wonderful places we would have never found ourselves! A big heartfelt thank you to Shelley, Christina and the team!

We loved our time that you arranged for us on the North Island. All the hotels were wonderful and centrally located. The attractions and activities...
Read moreWe loved our time that you arranged for us on the North Island. All the hotels were wonderful and centrally located. The attractions and activities you suggested and arranged for were fantastic. Your new app was a great help when we had some extra time and wanted to do something else. Thanks again for all your help!

Incredible trip. Everything went exactly as planned. The accommodations and tours were great. Mount Cook, Glenorchy and Arthur's Pass were the...
Read moreIncredible trip. Everything went exactly as planned. The accommodations and tours were great. Mount Cook, Glenorchy and Arthur's Pass were the highlights but the whole south island is beautiful. If you could take the trip again, we would skip Auckland and go directly to the south island.

Brilliant trip to a brilliant country - only regret that we were there for a month - it should have been two (at least). Thanks for putting together...
Read moreBrilliant trip to a brilliant country - only regret that we were there for a month - it should have been two (at least). Thanks for putting together great accommodation and trips - particularly the small group overnight on Doubtful Sound with Fiordland Expeditions - and answering questions so swiftly. Too many highlights to list.

Our trip to New Zealand was fantastic and my wife and I were very pleased with the service we received from Fine Tours New Zealand. I would not...
Read moreOur trip to New Zealand was fantastic and my wife and I were very pleased with the service we received from Fine Tours New Zealand. I would not hesitate to use them on future trips to New Zealand. The most memorable parts of the trip were in Auckland and ferry ride to Waiheke Island and the South Island, including Mt. Cook and the Glacial Explorers Tour, Queenstown, Te Anu and the Milford Sound cruise and kayaking trip. We also enjoyed the TSS Earnslaw Steamship cruise and dinner. If I came again I would extend the trip by 4-5 days and visit the Marlborough wine region and the Southern part of the North Island.

We had a wonderful trip. Kaz did a great job in helping us plan a unique adventure in New Zealand. All of our accommodations were great. Our visit...
Read moreWe had a wonderful trip. Kaz did a great job in helping us plan a unique adventure in New Zealand. All of our accommodations were great. Our visit to Stewart Island was a highlight, but it is hard to say anyone part of the trip was better than another as the entire trip was great! Before and throughout the trip we found Fine Tours NZ to be responsive to our questions and helpful in every way - and it was great having their app with our itinerary and suggestions at our finger tips. Thank you for helping make our trip a memorable experience.

Let me begin by saying that everything we were told about New Zealand's South Island by friends and relatives of ours is true - it is a very...
Read moreLet me begin by saying that everything we were told about New Zealand's South Island by friends and relatives of ours is true - it is a very beautiful part of the world filled with friendly and helpful people wherever we went. On a more practical note, while I am sure that wherever we may have travelled in the South Island there would have been lovely places to see, the suggestions you made for our itinerary were an ideal mix of fun activities, amazing sights and beautiful, relaxing locations. The accommodation locations you arranged for us were conveniently located and very comfortable - we especially enjoyed the beautiful Rainforest Retreat! Enjoying a relaxing holiday is as much about having all the travel and accommodation logistics taken care of prior to leaving as it is about the places visited. To this end, we were impressed with the professionally prepared and clearly presented trip itinerary package you provided and the fact that we had no issues with any of our accommodation or activity bookings wherever we went. Thank you for helping us have the most enjoyable and hassle-free holiday in New Zealand. We would be very happy to recommend you to our friends.

The itinerary Shelley put together allowed me to see and experience everything I wanted to during my time in New Zealand. As a solo traveller of a...
Read moreThe itinerary Shelley put together allowed me to see and experience everything I wanted to during my time in New Zealand. As a solo traveller of a certain age, I felt well looked after without the stress of being part of an actual tour. Thank you, Shelley. I will definitely advise anyone interested in visiting New Zealand to contact you.

Loved the trip and itinerary. Louise did a wonderful job and got us to new destinations not previously visited. Thank you Louise, we had a...
Read moreLoved the trip and itinerary. Louise did a wonderful job and got us to new destinations not previously visited. Thank you Louise, we had a wonderful time and appreciated all your help. We would recommend Fine Tours New Zealand and Louise Barrett always. Thank you.

Fine Tours of New Zealand lived up to their name. Great mix of hotels, options, and suggested tours. Everything was well organized and explicitly...
Read moreFine Tours of New Zealand lived up to their name. Great mix of hotels, options, and suggested tours. Everything was well organized and explicitly detailed on the personalized user friendly App they provided. As an experienced traveler (NZ 51st country) I can say FTNZ did a great job!

Our trip included 52 days and encompassed all three islands of New Zealand. We found the planning and execution of all phases handled by Fine Tours...
Read moreOur trip included 52 days and encompassed all three islands of New Zealand. We found the planning and execution of all phases handled by Fine Tours New Zealand to be excellent. The documents provided were clear and comprehensive. The attention to detail at each location was flawless. We will unhesitatingly recommend your firm to anyone planning a visit to New Zealand.

Thanks Jane for your assistance when planning our trip. We had enough to experience but not too much, like you guided us. There is still room for...
Read moreThanks Jane for your assistance when planning our trip. We had enough to experience but not too much, like you guided us. There is still room for additional experiences from NZ, maybe in the future. Everything went well and according to the plan, exept for second car rental. They have tried to charge us afterwards for damages that we did not cause. They were not willing to come and inspect the car with us when picking up and when returning. Please give feedback to the Europecar, very unprofessional. All in all fantastic trip. Thank you.

We just wanted to drop you a quick note to say thank you for organising our recent tour of the North Island. We thoroughly enjoyed every part of our...
Read moreWe just wanted to drop you a quick note to say thank you for organising our recent tour of the North Island. We thoroughly enjoyed every part of our holiday and it all ran seamlessly thanks to your planning and attention to detail. We are planning on doing a tour of the South Island in the future and will not hesitate to use your services again.

Every interaction with Fine Tours was perfect. The staff was kind, responsive and helpful. We worked very closely with Jane from Fine Tours, she...
Read moreEvery interaction with Fine Tours was perfect. The staff was kind, responsive and helpful. We worked very closely with Jane from Fine Tours, she was our agent. In a nutshell, OUTSTANDING!!! Very available, professional, insightful with tremendous knowledge of New Zealand and all that it has to offer. Jane actually listened to what our desires were. I knew we were going to be in good hands when Jane asked me so many questions about me and my family and what our desires were. She made excellent suggestions. She gently redirected where necessary, and her knowledge of the country, its landscape and all of the activities available shone through. I had 1 or 2 "special requests" and Jane came through beautifully. Our 3 weeks were perfect!!! We had great comfort knowing that someone from FT would be available 24/7 if needed, and in fact, were needed only once. But of course, it was off-hours, and the response was quick and accommodating and perfect. We interacted with at least 3 other travel agent types prior to committing to Fine Tours, and have to say we've got no regrets and without hesitation 100% I would recommend Fine Tours again. And, as a bonus, they came back with the lowest price per person cost than all others. We are on the east coast of the United States, and with the time difference, this all could have been pretty tough to organize. Never ever was it a problem. Everything was accurate, professional and exactly as advertised There were a few short weeks about 6 months prior to our travel, where Jane would be unavailable, and we had the opportunity to work with several others including Luke. Again, very capable, kind, professional and accommodating. He put our mind at ease, filled in the small gap beautifully, and when Jane returned, it was seamless. If you're planning on a trip to New Zealand, I cannot overstate how terrific our experience was with Fine Tours and specifically Jane.

We found the tour well planned, allowing us to visit the most interesting places in the South Island and moving place to place never being in a...
Read moreWe found the tour well planned, allowing us to visit the most interesting places in the South Island and moving place to place never being in a hurry. Always enough time to enjoy each location. Everything worked out perfectly without any difficulty whatsoever. Chelsea has been very useful throughout the experience. In the beginning by proposing an excellent tour itinerary and by suggesting the best way to take advantage of our time. An excellent trip very enjoyable organized very well and without encountering any problems, we will strongly suggest to friends.

It was great working with Shelley before and during our trip. We spent a month on the North Island in 2023. Completely customized. Once Cyclone...
Read moreIt was great working with Shelley before and during our trip. We spent a month on the North Island in 2023. Completely customized. Once Cyclone Gabrielle hit, we had to act fast and reschedule/replan/rebook about 9 days of our itinerary. Shelley and NZFT were fantastic. We were on the phone a lot and within a day or so had rearranged things so the rest of our trip could carry on uninterrupted. I cannot imagine how we could have accomplished that without the great support from the company. All aspects of the trip were wonderful. Accommodations were almost always excellent. We had one stay of 2 nights that was, perhaps not quite up to expectations, but not bad. All the extras...road atlas, phone app, written documentation, SIM card were so helpful in making our trip go as smoothly as it did. Gabrielle was unprecedented and unbelievably destructive, so again we have to thank you for all the great, caring support .

Trip was good except for following. Visit to elevated swinging path tree tour was a mess. Not well organized. For instance, our session started 1...
Read moreTrip was good except for following. Visit to elevated swinging path tree tour was a mess. Not well organized. For instance, our session started 1 hour later than scheduled. There were over 100 people in line and the size of the tour groups were 12 in size. This meant that the last 12 in line started their tour 2 hours after the scheduled start time. The tour overview for each group lasted about 1 minute and consequently wasn't sufficient. There were no tour guides to elaborate on the trees, etc. We scheduled the "dusk" tour but because of late starting time our tour was in the dark. This meant that we couldn't read the explanation signs at each platform or even see the details of the trees, in spite of the small lights mounted in there trees. Tour would have been better during the day. In Christchurch we took the tour tram. The sights along the tour track were close enough - about a 15 minute walk to the garden park - that we could have walked, which we did coming back. The shower in a couple of the hotels we stayed at we so small that I (Paul) had difficulty even turning around round, much less using my arms to lather up. Anyway, we greatly enjoyed the trip. Chelsea was especially helpful in the planning.

Letting you know that my wife Donna and I had a fantastic time during our 9 nights on your Southern Explorer. From the time we met our driver at the...
Read moreLetting you know that my wife Donna and I had a fantastic time during our 9 nights on your Southern Explorer. From the time we met our driver at the airport to dropping the car off was seamless. Accommodation was great and the drives where breathtaking. All extra activities booked where on time and well run. The Earnslaw was a standout as was the heli flight at Franz Josef. Your guidance and knowledge with this tour was fantastic.

You represented us well! We got our sense of Auckland back and headed to a favourite place for dinner. We enjoyed checking out the wineries on...
Read moreYou represented us well! We got our sense of Auckland back and headed to a favourite place for dinner. We enjoyed checking out the wineries on Waiheke and then we were on our way to Coromandel. That was a fantastic little town, and the Anchor Lodge was wonderful. It is very well managed, and the pod was just perfect for the three of us. We enjoyed driving all over the peninsula and saw much over the days that we were there. We got up to Russell on December 19th and were totally enchanted by the village, but especially the Arcadia Lodge. Peter and Greg provide a delightfully comfortable and impressively excellent experience. We have never seen such excellence. We easily learned our way around, and the took the ferry to Paihia so we could get our bearings on that side of the bay. We really enjoyed the Christmas Dinner that you reserved for us at the Sky Tower! It was impressive. Before we knew it, we were at Auckland Airport, waiting to fly out. You did a great job on our behalf, Kaz. This was a bittersweet trip for us, having seen so much of your beautiful country four years back with our son making us a foursome. There was not too much left on the North Island for us to see, and Coromandel was a great place to start out. Russell, however, was the perfect place to end up! Thank you so very much, well done.

Thank you Shelley and the whole Fine Tours New Zealand team for making our honeymoon an unforgettable experience. We had so much fun exploring the...
Read moreThank you Shelley and the whole Fine Tours New Zealand team for making our honeymoon an unforgettable experience. We had so much fun exploring the country and can't wait to come back!! I recommend you all to anyone interested in visiting New Zealand. Thank you all!!!

Before the trip: Once contacted for information, Nicole was extremely pro-active in calling back to the US and explaining the details. She followed...
Read moreBefore the trip: Once contacted for information, Nicole was extremely pro-active in calling back to the US and explaining the details. She followed up whenever we had questions. This gave us high confidence in the company. Her email reminders were precise about the dates for payments and feedback about reservations. She was very flexible in understanding our requirements with a senior citizen in terms of Car and Hotel reservations. Her itinerary updates were in our hands well before our trip for us to mentally prepare for travel days and sightseeing. The trip: Upon landing, we were met by a friendly chauffeur who handed us the tour package and drove us to our hotel. When we could not go to Greymouth and Franz Josef due to flooding, we were relieved to be able to talk to a representative of New Zealand Fine Tours who put us at ease and reassured us about changes to our itinerary, even on a Sunday. Nicole was quick to call Monday morning with all changes taken care of, including refunds. Hotel accommodations through the entire trip were TOP CLASS. We were very pleasantly surprised by the care taken by the touring company and Nicole in terms of locations of the accommodations and close access to food and other amenities. Breakfast was taken care of in the hotels, which was a big plus. Refunds resulting from tour cancellations due to bad weather were resolved without us even having to talk to someone. Each place we visited left us with pleasant memories for a lifetime. We have not seen a country where we have been treated in such a friendly and affectionate manner by the locals. Overall, we want to give the highest possible satisfaction/happiness rating to New Zealand Fine Tours. Nicole's personal touch made a very big difference and the country of New Zealand left a permanent impression in our lives. Thank you for all the pleasant memories.

Nicole Andrews was excellent in helping us create wonderful memories and experiences while visiting New Zealand. This country is absolutely beautiful...
Read moreNicole Andrews was excellent in helping us create wonderful memories and experiences while visiting New Zealand. This country is absolutely beautiful with so much to offer. In our short time there (10 days), Nicole put together an eventful itinerary for us that created the type of experience we wanted from this trip. It helped a lot that all transportation, room accommodations and activity bookings were arranged for us in advance so that we could spend our time and energy enjoying the activities and the commute between places.They were also great with sticking to our preferred budget. We were nervous about traveling to New Zealand because the country is so big and we didn't know where to start with planning our vacation. Fortunately, we booked with Fine Tours and they provided a full itinerary with all the necessary details that made the process smooth overall. We did encounter some hiccups with flight issues (unrelated to Fine Tours) and inclement weather that hindered a part of our vacation, however, Nicole and the other agents communicated with us proactively and moved things around to ensure we maximized our time. One of the best experiences for us! We highly recommend that you use Fine Tours NZ!

We loved our 19 day trip to New Zealand! What a beautiful country with amazingly wonderful and friendly people. The places that you arranged for us...
Read moreWe loved our 19 day trip to New Zealand! What a beautiful country with amazingly wonderful and friendly people. The places that you arranged for us to stay ranged from very good to amazing. Peppers on the Point and the Hermitage were absolutely fantastic and most of the others were a pleasure to stay at. The only one that was not quite as good was the Great Ponsonby Art Hotel although the people there were friendly and helpful. The only thing that we would change a little was the three day stay at Queenstown. We really needed only two days there. Thank you all so much for doing all of the logistics for our trip. It enabled us to have a great time every day and to take home wonderful memories. We have told our children that if they ever can't find us for an extended time, just look for us in New Zealand since we will probably have gone there to live.

Christina was awesome in helping us plan our trip. Our hotels and itinerary were perfect and we had a wonderful time. It was great to work with...
Read moreChristina was awesome in helping us plan our trip. Our hotels and itinerary were perfect and we had a wonderful time. It was great to work with someone who lives there and knows first hand about the areas. It was nice to know we had someone local in case we had any issues, which we didn't. My sister used New Zealand Fine Tours and I am glad that she recommended them to us. They are a very professional group of people.

We just returned from a fabulous 17-day self driving tour of New Zealand arranged by Fine Tours. Besides the breathtaking beauty of the country, what...
Read moreWe just returned from a fabulous 17-day self driving tour of New Zealand arranged by Fine Tours. Besides the breathtaking beauty of the country, what made the trip such a memorable one was the excellent planning and services provided by the agency and, specifically, the agent who worked with us, Nicole Andrews. It started out with Nicole responding to our inquiry over the website in a day. This pro-activeness in recommendations and timeliness in responses became a hallmark of our dealing with Nicole. My husband and I are limited in our physical ability. It is important for us that our agent understands our needs and pays attention to our requests. In planning our itinerary, Nicole took into consideration reasonableness of the driving distance and the number of activities to undertake daily. We were able to enjoy the activities and scenery everyday without feeling rushed. It is important for us to optimize our trip so we get to see as many noted sites of this beautiful country. We believe the experience of Fine Tours is the primary reason they could quickly identify the sites we should visit and the towns we should stay. It was not possible to visit all the sites on both islands in the time we had. With their input, we felt comfortable with the trade-offs we had to make. We drove about 1,400 miles in 17 days which was manageable and we got to visit all the famous sites with plenty of time to make stops at scenic vistas. As much as possible, Nicole arranged for us to stay at hotels at the level we requested. She also tried to make sure our rooms have a good view of the lake/ocean/harbor. We saw so many beautify sunrises and sunsets during our trip. Lastly, it was the seamless collaboration of the Fine Tours team that made them a standout. We had to make a couple of minor changes when our agent was out of the office. Her colleague took care of our changes as if we were their clients. We did not feel at any given point that we had to worry about our requests not being met. I would recommend Fine Tours to arrange a tour of New Zealand in a heart beat. They have different programs for different budgets and different interests. We are grateful for their excellent planning and execution so we successfully checked off a item on our bucket list 15 years in the making.

My husband and I wanted to go to New Zealand for our 20th anniversary trip but had no idea where to start nor did we have the time to do all the ...
Read moreMy husband and I wanted to go to New Zealand for our 20th anniversary trip but had no idea where to start nor did we have the time to do all the research. The travel planner quickly got back to us with a sample itinerary that encompassed the North and South Islands. She took the time to talk to me about our interests and preferences in accommodations. We quickly realized that we couldn't hit all the places we wanted in the 14 days. The planner patiently helped us narrow things down and came up with an itinerary that really fit our interests. We ended up spending most of our trip in the South Island and it was spectacular. This travel company was always quick to respond to any inquiries that we had and booking was very easy. The itinerary they provide was very detailed and included estimates on driving times and cost for petrol. They also provided a mobile app that laid out our entire itinerary on a day by day basis which included the accommodations, rental cars, private transfers and any booked activities as well as information about the city we were in. Before the trip, we were given instructions on what to do and where to go upon arrival at the airport. The trip went flawlessly and the itinerary was perfect. Upon arrival, we were greeted by a representative who had our trip packet. We loved every accommodation and really just wish we could've stayed longer. We have no regrets booking with Fine Tours and highly recommend them. They are pretty thorough with details and everything was very organized. Thanks travel planner and this travel company for a memorable anniversary trip. There are so many memorable parts to our journey! The scenery all around the South Island is just breathtaking even in rainy weather. Waking up to a view of Mount Cook and kayaking Milford Sound have to be in the top.

Absolutely wonderful itinerary and tour!! Everything was planned and communicated extremely well by Shelley and all worked like clockwork!! ...
Read moreAbsolutely wonderful itinerary and tour!! Everything was planned and communicated extremely well by Shelley and all worked like clockwork!! Wonderful trip with many very special memories: People, scenery, LotR movie sites, tour guides, interisland ferry, accommodations, car rental, etc were all excellent and as described! No hidden costs! The documents provided were exceptionally clear and presented great detail to ensure we had the right expectations, and everything surpassed them! Really very organized and an outstanding tour! Thank you for all of your expertise and planning on our behalf, Shelley! A wonderful trip through New Zealand and once-in-lifetime trip to Middle Earth! THANK YOU!

We had a wonderful time at South Island NZ with our friendly and patient driver guide Duncan. We're a group of mostly elderly guests and Duncan was...
Read moreWe had a wonderful time at South Island NZ with our friendly and patient driver guide Duncan. We're a group of mostly elderly guests and Duncan was really helpful throughout the trip.

Our family are pretty seasoned travelers and usually took care of our travel itinerary, bookings, etc. This time we decided to use a travel agency...
Read moreOur family are pretty seasoned travelers and usually took care of our travel itinerary, bookings, etc. This time we decided to use a travel agency and we were very happy with our decision! Jane Zwerrenz of Fine Tours New Zealand was very attentive, knowledgeable, and professional. She listened carefully to our expectations and provided an itinerary that allowed us to explore and admire this amazingly beautiful country. Our time frame was short - we only had 7 days to see as much as we can from our long wish list of places. We are very happy with the outcome! Our NZ vacation was wonderful! We don’t know if we will have another chance to visit NZ again, thus we are very happy we had Jane Zwerrenz and Fine Tours New Zealand help us make this trip one to remember!

My wife and I recently took on the Classic Upper North Island Touring Route. This was our 2nd trip to NZ and we again relied on the services of a...
Read moreMy wife and I recently took on the Classic Upper North Island Touring Route. This was our 2nd trip to NZ and we again relied on the services of a customised itinerary by Fine Tours. Christina Brockie did a wonderful job and booked us into some fantastic luxury lodges and boutique motels. Everything went to plan from arriving at the airport, collecting the hire vehicle and travel maps outlining the best roads to travel. The Kiwis are at the top of the game when it comes to custom travel. The scenery was superb and the hosts at the various lodges really make our stay so much more enjoyable. Tarlton's Lodge at Paihia and Pepper's at Rotorua were something special. As it was July we did run into a bit of rain however considering our home in Western NSW is in drought it was good to see that it does actually rain. We came across a lot of fascinating towns such as Matakana, Warkworth and Maungatapere. Thanks again Christina and Fine Tours.

I'm a little delinquent in submitting a review of our trip but wanted to express how impressed we were with all of the arrangements made by Fine...
Read moreI'm a little delinquent in submitting a review of our trip but wanted to express how impressed we were with all of the arrangements made by Fine Tours! Traveling with another couple, we wanted to see NZ and arranged a Customized Luxury Grand Explorer trip through Fine. Everything was arranged perfectly..from the moment we arrived in Auckland on 3/17 to our Departure from Christchurch on 4/11. Driving ourselves, we started on the North Island and all of our lodging and tour activities were wonderful. We particularly loved our time at Cape Kidnappers and Queenstown. Do not miss the helicopter trip from Queenstown to Milford Sound..it is fantastic! Our original tour arranger left Fine and we were picked up by Christina Brockie who did an amazing job! Part of our trip had to be re-routed due to the flooding around Franz Joseph..so Christina got us booked into a great place in Dunedin..Finally, we felt we got excellent value for our travel dollars..it was the trip of a lifetime..THANK YOU FINE TOURS (and Christina)!

My husband & I wanted to visit New Zealand for our honeymoon but were lost with the number of options, as to what would be the best fit of...
Read moreMy husband & I wanted to visit New Zealand for our honeymoon but were lost with the number of options, as to what would be the best fit of activities and places for us to visit. Fine Tours made the experience an incredibly easy and wonderful one for us, by understanding our requirements and giving us the suggested itinerary within our budget. They were also helpful if we heard of additional activities that were not part of our itinerary but we needed some information or options to book. It was an incredibly enjoyable experience, and we feel very grateful to Fine Tours for playing a big role in facilitating the same. Thank you!

Fine Tours New Zealand promised a great Birthday adventure and they delivered. Planning was extremely easy with Christina. In fact, it was so easy...
Read moreFine Tours New Zealand promised a great Birthday adventure and they delivered. Planning was extremely easy with Christina. In fact, it was so easy that I got nervous that this was a scam that had been rehearsed and carefully choreographed. I checked the web site numerous times for fear that I had been taken. But I had not. Everything that Christina planned worked out perfectly. Every driver showed up exactly on time, every booking at a B&B was perfectly matched to the trip goals, and every activity came off without a hitch. It amazed me that we had the same driver throughout our stay in every town and it was really entertaining to get to know a few of them. I marveled throughout the trip about how perfectly everything worked and how well timed it was. The only part of the vacation that had a problem was the flight to and from New Zealand. New Zealand Air was late, connections weren’t made, and we were rerouted to Dunedin instead of Queenstown. But once we got to our first point of the trip, everything worked perfectly. And, even during the problems of getting there, as soon as I called Fine Tours New Zealand, when we missed the first connection, I knew I was in good hands. Abby helped me in the wee hours of the morning while the offices were closed and provided a sense that she was there to help me… and indeed she did. When the office opened, Christina took over and got everything adjusted. Overall, I still feel like I stepped out of a fairy tale when this trip was done. Thank you Christina and Abby and everyone at Fine Tours New Zealand for a wonderful 50th birthday trip.

Our first time doing a custom tour and we are fully impressed. Abby Alexander was patient, professional, engaged and proactive. Without her, the tour...
Read moreOur first time doing a custom tour and we are fully impressed. Abby Alexander was patient, professional, engaged and proactive. Without her, the tour would not have been as smooth. She handled all the lodgings, transfers, transportation, activities. Everything ran without a hitch. Thank you Abby for an unforgettable trip and helping us discover your beautiful country.

This was an absolutely amazing trip. Never have I experienced such natural beauty at every turn in the road or step on a trail. All of our...
Read moreThis was an absolutely amazing trip. Never have I experienced such natural beauty at every turn in the road or step on a trail. All of our accommodations were lovely. The activities we did exceeded our expectations. No detail was missed. This was, quite honestly, one of the most amazing vacations we've experienced. Fine Tours New Zealand did an outstanding job for us. Even when our itinerary needed to be changed due to a bridge outage, NZ Fine Tours did not disappoint! They rerouted us to beautiful accommodations and gorgeous driving routes. What a fabulous trip!

Our trip to New Zealand was close to three years in the planning - thank you Laura for sticking with us and helping us plan the most amazing...
Read moreOur trip to New Zealand was close to three years in the planning - thank you Laura for sticking with us and helping us plan the most amazing adventure! We opted for a self-driving tour of the North and South Islands with highlights centered around The Hobbit and Lord of the Rings. IT. WAS. AMAZING! Our accommodations were perfect for every leg (I especially enjoyed our time at the Chateau Tongariro – it was like stepping into the past). The activities planned were spot on and more amazing than I’d expected, which is quite an accomplishment because I had built this trip up so much that I didn’t think it could possibly meet my expectations. We experienced landing on a glacier in a helicopter and taking off in a ski-plane. We repelled 100 meters into the Waitomo Caves, we took a jet boat up the Dart River, hiked to the top of Mount Sunday and had a champagne lunch, took an unbelievable private helicopter flight over the great forests around Queenstown, walked through an 80-million-year-old forest, and visited the most amazing museums. And although the weather in Tongariro didn’t allow us to take our aerial flight over the volcanoes, we did make up for it by taking an open-air biplane flight over wine country in Blenheim which was spectacular. Plus, how many people get to experience a birthday feast in Hobbiton?! Every stop on our journey is a memory we will never forget. I can’t say enough about New Zealand Fine Tours, they organized and planned our trip perfectly – we had no stress at all. Thank you again for truly making this our trip of a lifetime!

We thoroughly enjoyed our trip to New Zealand!! Of the cities/places visited, we would not have changed any of them. We just would have loved to...
Read moreWe thoroughly enjoyed our trip to New Zealand!! Of the cities/places visited, we would not have changed any of them. We just would have loved to have more time to visit more of the country. Nisse did a fantastic job listening to what we liked and providing us with options. She was very prompt in getting back to me on any questions or changes we had. I would definitely recommend Nisse!!

We are now back home after a wonderful month away. Our New Zealand trip was amazing! We loved the beauty of the country and the relaxed, friendly...
Read moreWe are now back home after a wonderful month away. Our New Zealand trip was amazing! We loved the beauty of the country and the relaxed, friendly people we met along the way. Thanks Shelley for organizing every detail so beautifully! It was such a great adventure to wake up each day and explore something new. Highlights included… the overnight on Milford Sound Staying at Fiordland Lodge…gourmet meals! the eco tour in Wanaka Kayaking at Franz Joseph…quiet tranquility against the backdrop of the majestic mountains The Bay of Many Coves…what a gorgeous way to cap off the trip! We were lucky to leave Franz Joseph before the bridge collapsed. I’m sure that you were busy changing plans for your clients. The only excursion which was cancelled due to the rainstorm was the Wilsons day trip in Abel Tasman. I stopped off at their kiosk and they said that they were refunding the money to you. Please let me know if it came through. We were able to get out for a walk in Abel Tasman which was fun! Thanks again for your assistance in creating a beautiful experience for us.

If we had to do it over again, we probably would have gone for New Zealand's spring rather than its fall, but the self-drive tour and all of its...
Read moreIf we had to do it over again, we probably would have gone for New Zealand's spring rather than its fall, but the self-drive tour and all of its daily excursions went exactly as planned. Out of 14 days we only had 2 days of rain and were able to get some great pictures and had some memorable adventures. My thanks to Christina for organizing all of this and working so well with the schedule changes we made as the trip grew closer! I highly recommend Fine Tours New Zealand.

We had an amazing trip! We absolutely loved everything you set up for us! Everything went so smoothly and as planned! We are planning on taking our...
Read moreWe had an amazing trip! We absolutely loved everything you set up for us! Everything went so smoothly and as planned! We are planning on taking our adult kids there in a couple of years and will most definitely use your services again! Thanks soooo very much for your good work!

Our travel planner at this travel company was professional and quick to respond with everything! She was able to adjust our reservations a few ...
Read moreOur travel planner at this travel company was professional and quick to respond with everything! She was able to adjust our reservations a few times, based on changes in what we were looking for. Each accommodation was reserved without issue, and this was a huge relief when checking in! We were able to check in quickly and go about enjoying our travels. Our travel planner gave some great recommendations on things to do in the various cities and we truly appreciated her guidance and expertise.

This was an incredible tour for our first time to New Zealand. There was so much more that we wanted to see, but we just didn't have the time. The...
Read moreThis was an incredible tour for our first time to New Zealand. There was so much more that we wanted to see, but we just didn't have the time. The small towns were the best places to stay for us.

Shelley thanks very much for all the organizing. We had a great time. Both the Milford and the Abel Tasman were incredible, each in its own way. ...
Read moreShelley thanks very much for all the organizing. We had a great time. Both the Milford and the Abel Tasman were incredible, each in its own way. The weather on the Milford was great except going over the pass, when it was raining hard, so no views at all, except of many many waterfalls. No views actually made it easier for Valerie. We have thousands of photos we are sorting through. Having drivers helped a lot. If I were to add one thing in retrospect, it would have been to add a helicopter flight to hike in the sort of terrain I was hoping to find, because we didn't really find it anywhere but we probably could have via helicopter or an extended backpacking trip. Maybe we'll do that sometime in the future.

The tour overall was fantastic with great accommodations. We particularly recommend the overnight on the Doubtful Sound and the wine tour. The...
Read moreThe tour overall was fantastic with great accommodations. We particularly recommend the overnight on the Doubtful Sound and the wine tour. The glowworm cave is definitely worth doing, although the electronic pictures that they provide for $20 are of such low resolution that they are not worth it (and I followed up with them to check). This is a shame, because they don't allow you to take your own pictures inside the cave either (for good reason I allow). Thank you Fine Tours for helping us have such a nice week with our family.

As we try to get over lingering jet lag, we just wanted to thank you for making our adventure in New Zealand so successful. We had a ball, in no...
Read moreAs we try to get over lingering jet lag, we just wanted to thank you for making our adventure in New Zealand so successful. We had a ball, in no small part, to all the customizing you did. Your picks on hotels were all perfect. We wanted to stay an extra day for every one of them. The real treat and help for us was the comprehensive packet of information that you provided. The directions, explanations of what to expect to see on each leg of the trip, and the very good atlas all came in handy repeatedly.

Our travel planner did a tremendous job with our itinerary. She captured and scheduled just enough adventures to keep us busy while still allowing...
Read moreOur travel planner did a tremendous job with our itinerary. She captured and scheduled just enough adventures to keep us busy while still allowing some time to explore on our own.

Six women took on this trip as a challenge. We all took turns driving but it was truly a joint project and I can proudly say we returned the rentals...
Read moreSix women took on this trip as a challenge. We all took turns driving but it was truly a joint project and I can proudly say we returned the rentals with no dents or scratches. The accommodations were adequate and located close to most activities. The trip provided a very nice variety of city and country exploring opportunities. Three weeks would seem like enough time but turned out to be not quite adequate. Would recommend the experience to anyone curious about New Zealand.

The tour was wonderful. Very professional and no surprises. Our Tour representative changed multiple times during the reservation process however our...
Read moreThe tour was wonderful. Very professional and no surprises. Our Tour representative changed multiple times during the reservation process however our trip was planned perfectly. The inns and hotels were just as described and no surprises. Mt. Cook and Milford Sound was the highlight of our 2 week journey. So sad for our Christchurch new friends... The city has so much to offer and did not deserve the problems they have endured. Best place to eat in Christchurch is Fiddlesticks....we went there 3 times. Great food and great service. Hope to return again...Oh, and by the way......you will LOVE Air New Zealand..we love Zealand!

Hi Amanda We just got home after two weeks in the South Pacific and time in Hawaii. You were right on with the accommodations you provided. We were...
Read moreHi Amanda We just got home after two weeks in the South Pacific and time in Hawaii. You were right on with the accommodations you provided. We were not disappointed with any of your selections. Travelers we met along the way were complaining about some of the places they were staying. 30 days was perfect giving us time and never feeling pressure to move on. We enjoyed doing our own side trips and excursions. We never had plans till we arrived and were able to figure it out as we went along. We liked the freedom. It always worked out. We did a lot of walking and hiking doing 4 to 7 miles most days. Only one thing we did differently in the 30 days was turning our car in a day early in Wellington. We do not want a car in cities as we prefer Uber. It was much easier to take Uber to the boat terminal than drive,turn the car in, and haul luggage a 100 meters. Our favorite hotels were peppers, boutique hotel in Queenstown, and the Heritage in Christchurch. We had booked one nite at the distinction which we did not like. Forgot to mention how much we liked the the accommodation at lake Tekapo. Sab and Anne Marie we amazing hosts. This was a fabulous trip and you did a amazing job putting it together and meeting our needs. Not sure I submitted this in the right place let me know. Again this whole trip was very well organized and planned perfectly. Thank you.

Thank you for giving my husband and me the most remarkable and beautiful vacation of our lifetime. From the great cities like Auckland and...
Read moreThank you for giving my husband and me the most remarkable and beautiful vacation of our lifetime. From the great cities like Auckland and Queenstown, to the beauty of mountains, vineyards and stargazing, to adventures like Hobbiton, Whale-watching and the Kiwi Encounter, it was the most enjoyable vacation we've ever had. The people (Kiwi) and the place are beautiful!

Very much enjoyed the trip and your follow up. Couple of thoughts: 1. Would have stayed at least two nights at each location, one nighters are...
Read moreVery much enjoyed the trip and your follow up. Couple of thoughts: 1. Would have stayed at least two nights at each location, one nighters are tough. 2. Ratings by us of lodgings: Top to bottom.. Peppers on Point, Q'Town, Peppertree, Bolton, Sofitel, Montreal, Wanaka Home, Hermitage, McHardy, Beaufort. 3. After Christchurch should have gone to Dunedin area. 4. Wine was great!

We were promptly greeted by the driver who took us to and from Auckland. He was very polite and prompt. There seemed to big a mix-up on the...
Read moreWe were promptly greeted by the driver who took us to and from Auckland. He was very polite and prompt. There seemed to big a mix-up on the departure time back to the airport on 19Feb, his manager apparently contacted him and told him to be at the M Social at 5 AM. Our 5:45 AM pick up got us there with plenty of time to spare. This also happened in Queenstown when the driver picked us up for the "Funyaks safari" trip and dropped us off downtown, he wasn't happy...Regarding the M Social, you were right, it was in a great location. The concierge was excellent and steered us to 2 very good restaurants and we found the 3rd and he concurred. The hotel housekeeping was just okay, basically they just made the bed each day. Tirtiri Matangi was fabulous and another great day in nature. I was also glad that you told us to book in advance. The ferry was sold out. Cycling in the Catlins was so much fun and probably our favorite part of the trip. Snow from Trail Journeys and his wife Jude were wonderful and we had a lot of fun together. They had not cycled here before and neither did anyone from their company. It was up and down big hills with views of the coastline and the countryside. He also took us to other places in the area. It was breathtakingly beautiful and we saw a lot of birds and other wildlife along the way. We all agreed that the accommodations were nice. In Curio Bay the hotel was clean but there are some cottages along the beach as well that were very quaint and inexpensive. The Whistling Frog was very nice but the 4 of us agreed that restaurant food was not up to par. This is the only place to eat! And Happy Hour was 4-5! One note about the cycling--we were heading west into strong winds everyday and we all agreed that it makes sense to try the trip going east. Jim and I were riding regular bikes but they had electric bikes and Jude was able to climb the steep hill easily! Te Anau was lovely and so was the drive to get there. The B&B was perfect. The Milford Sound was beautiful and we wondered about all the other fiords along this coast and whether they were accessible. We did not care for Southern Discoveries, it was rather touristy and the kayaking was a very short trip and not worth it. Queenstown was fun and we enjoyed the Kiwi Birdlife Park. The trip down the Dart River was very worth it despite all the gear we had to wear! It was a beautiful day. The Queenstown House Boutique Hotel was nice but we did not have a room in the main building. Our room part of another building and it was very small room with no view although the hotel was up on a hill and had a great view! We enjoyed a delicious dinner at Rata and was in fact our best meal on the trip. We visited a winery and spent some shopping time in Arrowtown. All in all, it was a great trip for us and thank you for your help in putting it together Shelley!

I have so many wonderful things to say about Fine Tours New Zealand. My husband and I had been planning a trip to New Zealand for years and with Fine...
Read moreI have so many wonderful things to say about Fine Tours New Zealand. My husband and I had been planning a trip to New Zealand for years and with Fine Tours, our trip was even better than we could have even imagined. Laura was amazing at coordinating everything. It took the stress out of the specifics of planning. I just had to pick areas we wanted to go and Laura would suggest activities and pick hotels in our budget. We flew into Auckland. The airport transfer was easy and smooth. Receiving the rental car two days later went perfectly. The guidebook was wonderful with all of the directions if the GPS was unclear. We could just relax and enjoy the vacation following all of Laura’s instructions laid out. All but two of the hotels we stayed at were absolutely amazing. The other two were just decent. However, Laura picked hotels that were easy walking distance to town centers with dining, shopping and activities. Her planning made the trip so easy and enjoyable. I would have had a hard time finding that good of hotel deals in our budget. Then there were the activities. Each was better than the next. Some were things we wouldn’t have thought to do but we are so glad we did-caving in Waitomo? It was amazing. The Edoras Lord of the Rings bus tour was so beautiful. Even if someone didn’t enjoy Lord of the Rings, the scenery on that trip was just breathtaking. I am so grateful to Fine Tours for flawlessly arranging such an amazing trip for us. 

Awesome trip overall - we all really enjoyed it. We do have a few suggestions for improving the experience for future customers.  Our biggest...
Read moreAwesome trip overall - we all really enjoyed it. We do have a few suggestions for improving the experience for future customers.  Our biggest comment was that In Queenstown, it would have been nice to know that the hotel we were staying at was a 30-minute water taxi away from the downtown area.  It was a nice hotel, but I think we'd have preferred staying in Queenstown proper Other comments: 1) We LOVED the George in Christchurch, and its concierge, Mark, who had some great suggestions for our time there and found us a last minute dinner reservation on New Year's Eve (that is one place I feel you dropped the ball - you and talked about your making a reservation, but it wasn't done; someone else in the office helped out, but it was Mark who found the perfect place for us.) 2) Suggested stops and hikes along our drive were great – we especially loved Lake Tekapo and the Observatory. 3) Mt. Cook was a real highlight - and the excursion was awesome. 4) The Milford Sound day was wonderful, in spite of having our flight back cancelled. 5) Absolutely loved Wanaka - esp the Tin Tub lodge, and could easily have spent more time here. 6) Franz Joseph was disappointing b/c we didn't get to see the glacier, but we did get great massages at the hotel. 7) We liked the Tranzalpine train, but honestly, as a non-driver on the trip, I got as much from our drive days as I did from the train ride.  I liked it but I wouldn't say it was a highlight.  8) We had you schedule our flight back to Auckland, and it gave us a 6-hour layover in Auckland - my bad for not asking you about flight times, but I would have opted for a shorter layover even if it cost more.  It would have been nice to have had the options offered and been able to make the choice. 9) All the transfer drivers were lovely and on time. Like I said, only very small disappointments on an overall fantastic trip.  thank you so much for all you help

Just a short note to say what a wonderful trip we had in the North Island. It all exceeded expectations. We particularly liked Martinborough and the...
Read moreJust a short note to say what a wonderful trip we had in the North Island. It all exceeded expectations. We particularly liked Martinborough and the Foodie tour there, we will be back!  Thanks for all your help, a very smooth and well organised holiday.

Our travel consultant was extremely responsive and helpful throughout the entirety of our trip. Everything was very thoroughly documented and very...
Read moreOur travel consultant was extremely responsive and helpful throughout the entirety of our trip. Everything was very thoroughly documented and very well organized. The very few times we had questions she was able to handle it very rapidly and professionally. So glad we booked our honeymoon through Zicasso and Fine Tours New Zealand.

I have been meaning to send you an email to thank you once again for all you did to plan our New Zealand trip.  Everything went smoothly,...
Read moreI have been meaning to send you an email to thank you once again for all you did to plan our New Zealand trip.  Everything went smoothly, that is until our last adventure to Milford Sound.  We were really bummed that day because the weather seemed so good at the time in Queenstown, but we do understand that one cannot control the weather, and we would rather be safe than sorry.  Our only day of really bad weather (rainy and cloudy) was the Sunday when we dropped Joe at the airport.  We had nothing on our agenda that day so it became a day of rest and relaxation… we checked out some local stores & the local bowling alley, and took a nap. We were happy with all of our accommodations. We liked the variety that you booked for us… from the executive suites in Blenheim to the comfy motel rooms with the great views at Mt. Cook to the quiet location and cabin-feel of the Kinross Cottages to the city hotels with great locations in Rotorua, Wellington, and Queenstown. Great job! I just wanted to thank you personally for planning our trip and taking time to chat with me when I had questions at the start.  We thoroughly enjoyed our time in New Zealand.  We liked the freedom of being able to make little photo stops when we were driving through the countryside and along the coast.  We saw SO MUCH!  (BTW, I noticed the Fine Tours office location in Wanaka when we visited.  Sorry, but no time to stop in to say “hello” and “thanks”.) Thanks again for making our 2018/2019 winter break a memorable one.

Extremely helpful, and well planned, Zero Hitches!! The Jane was a totally professional and she customized the trip to our requirement. The most...
Read moreExtremely helpful, and well planned, Zero Hitches!! The Jane was a totally professional and she customized the trip to our requirement. The most enjoyable parts of our trip was Whitianga, Mt Cook and Queenstown. Can skip christchurch.  If we did this trip again we would make no changes, very well organized,

I would highly recommend Fine Tours New Zealand! Jane did an excellent job of listening to me on how we like to vacation, and she put together an...
Read moreI would highly recommend Fine Tours New Zealand! Jane did an excellent job of listening to me on how we like to vacation, and she put together an itinerary that matched it! We traveled from Queenstown to Christchurch and the itinerary worked out perfectly. Milford Sound and Mt. Cook were the hi-lights of the trip, but we enjoyed all of it! If I get the chance to go back and explore more of New Zealand, I will definitely use Fine Tours! Thanks for an amazing trip!

The travel representative was amazing we loved her and she did a great job finding activities we loved all the hiking and the beautiful views. If I...
Read moreThe travel representative was amazing we loved her and she did a great job finding activities we loved all the hiking and the beautiful views. If I came again I would do the South Island first and then the north.

I would highly recommend Fine Tours - we had a fabulous 10-day trip to the south island, and Laura put together an incredible itinerary for us that...
Read moreI would highly recommend Fine Tours - we had a fabulous 10-day trip to the south island, and Laura put together an incredible itinerary for us that was detailed, just right, and catered to our every need. She booked tours for us that were run by very good operators, we were met and picked up at airports/hotels efficiently - everything was made easy and ran smoothly. We plan to return and north island this year, and will definitely want to work with Laura again’’

Thank you Jane for the excellent and prompt service starting from the planning and advice on the design of the trip to the support rendered during...
Read moreThank you Jane for the excellent and prompt service starting from the planning and advice on the design of the trip to the support rendered during the trip and post trip. It has been a most wonderful and enjoyable experience in NZ. 

Our travel specialist was always responsive and available while organizing and arranging, as well as during the trip.  She crafted a...
Read moreOur travel specialist was always responsive and available while organizing and arranging, as well as during the trip.  She crafted a great itinerary as well as booking excellent accommodation and car.  The process was relaxing and made it a real vacation. The drive through the countryside was nice.  The accommodations in Queenstown and Fiordland were exceptional.  The Doubtful Sound day tour was unique and a first time experience. If I took the trip again I'd skip the extra day night and drive to Mt Cook and spend an extra day/night in Fiordland.

1st of all, We had a wonderful NZ experience 2nd – We had a wonderful NZ experience. I am glad we limited our vacation to the part that we...
Read more1st of all, We had a wonderful NZ experience 2nd – We had a wonderful NZ experience. I am glad we limited our vacation to the part that we did, I can’t imagine doing North & South islands in this amount of time.  We saw a lot of wonderful NZ scenery, and our timing was perfect for the spring flowers.  Weather cooperated with rain at night and light drizzle a couple of days but not enough to stop me from taking over 1300 pictures.  Lots of nice memories, IT WAS the trip of a lifetime for us.  Thank you for facilitating this wonderful time.  Both Milford Sound and Glacier Boat tours were great, our guides all commented on the perfect weather for viewing both of these areas and commented that 1 out of 3 trips on Milford were rainy and cloudy – ours was perfect, partially cloudy; the glacier boat guide commented that he hadn’t seen the surrounding mountains for 2.5 weeks due to clouds covering the mountain tops!  So were blessed all the way along our journey.   

Shelley - You did a fabulous job in creating an itinerary for Alex and I. This trip was a dream come true. One thing that would be helpful to note...
Read moreShelley - You did a fabulous job in creating an itinerary for Alex and I. This trip was a dream come true. One thing that would be helpful to note is that the Split Apple Lodge and the Rough and Tumble Lodge showed that laundry facilities were onsite which is not correct. We were planning for that and had to make some alternate arrangements but other than that, the trip was amazing. If you have guests that are active and are interested in seeing the Glow Worms, the Black Water Rafting trip is definitely better than the Waitomo Caves in our opinion. We were definitely sad to leave your beautiful country. Hope you had a Merry Christmas and if I hear of anyone flying to New Zealand, I will definitely send them your way!

We had the most amazing trip with Duncan.  What was our favorite part? All of it, absolutely all of it.  We wouldn't change a thing. ...
Read moreWe had the most amazing trip with Duncan.  What was our favorite part? All of it, absolutely all of it.  We wouldn't change a thing. Highlights that stand out for me (Brenda):  the wildlife from the Fiordland Crested Penguins, Little Blues, and Yellow-eyed Penguins, to the 7 Kiwis we saw in the wild and everything in between.  I also loved the scenery.  All the many walks were unique and beautiful.  The waterfalls were awe-inspiring.  The jet boat rides were great. I loved the star-gazing in Queenstown and the behind the scenes tour in Franz Josef, seeing the recently hatched Kiwi Chicks.  All of the accommodations were very nice.  Some of the beds were a little smaller than our United States version of a queen size.  Our meals were really good and we really enjoyed eating at the pub with the locals watching our 1st rugby match (New Zealand won).  One of the favorite places we stayed was Ratanui Lodge and the Kowhai Lodge on Stewart Island. And of course, the Wilderness Lodge.  But as I said, all the accommodations were really good and many with amazing views. The weather was beautiful for us 95% of the time and the rain never slowed us down.  Ben's highlights include: the Ngarua Marble Cave (great tour), the Ship Creek Walk was just beautiful with our guide supplied by Wilderness Lodge (I think his name was John), the Eco World Aquarium, Pancake Rocks, and especially the Grove Scenic Reserve at Clifton with its giant boulders and beautiful grove of Nikau Palms and other plants (gorgeous).  We were glad that we repeated the White Heron Sanctuary. Also we felt that the Charleston Cave was more of an adventure hike than a scenic cave hike.  It was a lot of stooping over to get through the passages with very little time to appreciate the few formations (especially when compared to Ngarua Cave). All in all, this was by far the best trip to New Zealand that we have done.  Thank you, Shelley, and New Zealand Fine Touring for putting this together for us.  And we never want to visit New Zealand without Duncan - He is the BEST!

Fine Tours Erynn and Laura really made our 28 days holiday easy. Erynn suggested the routes the places to see along with the highlights in those...
Read moreFine Tours Erynn and Laura really made our 28 days holiday easy. Erynn suggested the routes the places to see along with the highlights in those areas as well as the places to stay. All we had to do was give them an idea of what we were interested in, the types of accommodation we would be happy with and they did the rest making all the bookings. If we had any queries Erynn would phone us and sort it and whilst we were there Laura was in contact and able to help with any issues that occurred. We had a great time and saw virtually all of which the North and South Islands have to see. I highly recommend them and our thanks to Erynn and Laura.

I could not be more please with the honeymoon that travel specialist planned for us! We had been trying to plan the whole trip on our own but ...
Read moreI could not be more please with the honeymoon that travel specialist planned for us! We had been trying to plan the whole trip on our own but ultimately just found it too time consuming and confusing, so we decided to work with someone who had more knowledge than we had. Thank goodness we did! From our first conversation, the travel specialist was very attentive to our budget, and our vision for the trip. She took our ideas and made great recommendations based on her extensive knowledge. When we wanted to change a few details, she was very accomodating. The travel specialist took the guesswork out of everything. We had the perfect trip.

Arrived on schedule, and it was very nice to be met at the airport by the driver to take us to the hotel room.  The maps, itinerary, and other...
Read moreArrived on schedule, and it was very nice to be met at the airport by the driver to take us to the hotel room.  The maps, itinerary, and other materials provided were very helpful and informative. Unfortunately, when we got to the hotel, our room was not yet ready and we were asked to wait a couple of hours.  After almost 30 hours of travel, we just wanted to get cleaned up and a change of clothes.  The hotel, upon prompting, did find us another similar room. The Rangitoto tour was excellent and very informative.   We learned a good deal about New Zealand's geological history.  Our ferry ride back to Auckland was 25 minutes late, so we missed our Whale and Dolphin Safari.  It may have been a bit optimistic to plan the schedule that tight.  (Thank you very much for getting us the refund on the safari.)  We improvised for the rest of the afternoon and rode to the top of the Skytower.  Wonderful sights all around the city!The Hamilton Gardens tour was very good, even in a light misty rain. The Waitomo Glowworm caves were an amazing sight. Lodging at the Kamahi Cottage was a truly wonderful experience. Beautiful and tranquil, with lovely gardens and gracious and helpful hosts. The Hobbiton Movie Set tour was everything we expected it to be -- walking through the shire to see Bilbo Baggins' hobbit hole and then to the Green Dragon Inn made for a very delightful afternoon. The B & B at the Redwoods in Rotorua was another great choice for lodging.  Our host had some suggestions for local attractions -- the Redwood Tree Walk was close by and was an  unexpected, and very pleasant way to explore another aspect of New Zealand. The Te Puia daytime and Tamaki Maori Village tour and dinner were excellent introductions to the early NZ culture.  Food was delicious. The drive to Whakapapa Village and on to Wellington provided gorgeous scenery the entire distance.  Accommodations at the Chateau Tongariro gave us breathtaking views of Mt Ngauruhoe and Mt Ruapehu. When we finally got to Wellington, the only difficulty we had was in parking the car.  We discovered how limited the parking is, but once we figured that out, it was manageable.  The Zealandia Wildlife Sanctuary Night tour was excellent!  We got to see several native animals -- a kiwi or two, a tuatara, and several others -- which made for a very memorable evening.  The next day we toured the Weta Workshop in Wellington (a recommendation from Vivian, our Redwoods B & B host) and got to see where some of the movie props were made for the Lord of the Rings movies and many others.  Loved it! After dropping the rental car off at the Wellington airport, we flew back to Auckland and then back to the US.  The rental car was great. The GPS option made getting around so much easier.  The flight back to Auckland was delayed by weather for about an hour, so we were glad we had requested a bit more connection time. Overall, we want to thank you so much for putting this trip together.

Annelise was incredibly helpful in arranging our itinerary! It was really wonderful to get off of our flight and be met by a driver, provided all of...
Read moreAnnelise was incredibly helpful in arranging our itinerary! It was really wonderful to get off of our flight and be met by a driver, provided all of our activity and accommodation details and confirmation numbers, and a phone! We very much enjoyed all of our activities and locations, with the exception of Waitomo. The hotel looked nothing like the pictures. It was horribly outdated and in need of upkeep. When we arrived at Waitomo, we realized there were several options for exploring the caves and would have like to have the ability to choose. The estimated activity time was two hours and we were out in less than 30 minutes. If we had to do it over again, we would have skipped Waitomo. The Bay of Islands, tall ship, and Cape Reinga air and land tour were by far our most treasured memories. Thank you for helping to make our anniversary trip a very special one! Judy and Allan Harless

I could not thank you enough for organizing such a beautiful trip for us.  We loved Auckland especially the Sofitel hotel, the gourmet wine tour...
Read moreI could not thank you enough for organizing such a beautiful trip for us.  We loved Auckland especially the Sofitel hotel, the gourmet wine tour and especially the Bay of islands tour.  Everything went so well and we had such beautiful weather and ate the best food especially the green lipped mussels in a Belgian bistro in Downtown Auckland. Thanks again and we hope to visit the South island of NZ with you one day.

Our trip was simply superb. From the beginning to the end, it was ideal and exactly what we wanted. Our only disappointment was that it had to end!...
Read moreOur trip was simply superb. From the beginning to the end, it was ideal and exactly what we wanted. Our only disappointment was that it had to end! Thanks to everyone at Fine Tours New Zealand for an incredible trip!

First of all we had a great time in New Zealand.  The hotels (we call them motels, unless they are over 3 floors), were terrific.  The...
Read moreFirst of all we had a great time in New Zealand.  The hotels (we call them motels, unless they are over 3 floors), were terrific.  The "mom and pop" ones were the best, the owners were so  welcoming and accommodating, something we never see on the US.  The 2 hotels, Auckland and Wellington, were nice as well and typical of large, quality hotels the world over. The trip was filled with adventure and beauty.  It seemed everywhere we went was more beautiful than the last.  I think it would be better if we had a couple more weeks to savor all NZ has, however, unfortunately we didn't. But I think the best was the people of NZ, everyone we encountered, no exceptions, was friendly, helpful and welcoming. Lastly, the planning was impeccable.  From the pickup of our Van's to the train ride across the South Island.  Everything was in order and having all the reservation info and numbers in our little books made check ins a breeze. So our trip was outstanding! We wish we had met you in person, to express our appreciation personally.  One way I personally evaluate locations though the world is asking myself - would I live there?  NZ - definitely!

Overall we had a very easy tour. The hotels all were very nice and the excursions were enjoyable and well worth exploring. We think we have done New...
Read moreOverall we had a very easy tour. The hotels all were very nice and the excursions were enjoyable and well worth exploring. We think we have done New Zealand well and the trip exceeded our expectations.

We had a great time in New Zealand. Beautiful country, very clean, people extremely friendly, and sheep everywhere. The mount cook helitour was...
Read moreWe had a great time in New Zealand. Beautiful country, very clean, people extremely friendly, and sheep everywhere. The mount cook helitour was fantastic and such an amazing experience- highly recommend it. And the doubtful sound day trip was also great. Driving worked out and the scenery breathtaking. 2 bedroom apt in Queenstown very good , actually preferred that to the Novotel where the room was really small. The Walter peak dinner excursion was delicious. Thanks for all your help.

Laura Davidson did a wonderful job planning our 10-day self-driving NZ tour. She was great to work with and did a fantastic job having everything...
Read moreLaura Davidson did a wonderful job planning our 10-day self-driving NZ tour. She was great to work with and did a fantastic job having everything organized and planned so we were able to travel without any worries. We found NZ to be the most beautiful country we have ever visited - and we have been all over the world. We like to be on our own, not with a tour group, but it is a lot of work researching where to visit plus planning hotels, cars, & flights. Laura made it easy for us with her recommendations and detailed planning. On a scale of 1 to 10, this was a 10. If we have the opportunity to visit NZ again (there are places we didn't get to that we would like to see), we will use Fine Tours again.

Thanks Erynn for a great holiday. We had a fantastic time, beautiful scenery, great accommodation, and the weather was glorious. We only had about 3...
Read moreThanks Erynn for a great holiday. We had a fantastic time, beautiful scenery, great accommodation, and the weather was glorious. We only had about 3 days of rain out of the 14, but it didn't stop us from doing anything. All the tours that were booked were fantastic.

Our first significant overseas journey was a two week trip to the South Island of New Zealand. Not having extensive experience traveling...
Read moreOur first significant overseas journey was a two week trip to the South Island of New Zealand. Not having extensive experience traveling internationally, Shelley at Fine Tours New Zealand made everything easy. Our trip was amazing, with each day being better than the previous one. We did not have a single issue and would recommend Shelley to anyone, as well as use her again for our next NZ adventure.

Hi Lauren, I wanted to let you know that Beverly and Susan and I had a wonderful trip through the South Island. We really appreciate all the...
Read moreHi Lauren, I wanted to let you know that Beverly and Susan and I had a wonderful trip through the South Island. We really appreciate all the help that you gave us in planning and setting up this trip. It was an experience that we will always cherish. Thank you so much.

Hi Erynn, Just wanted to say thank you so much for planning us such a wonderful trip! We all had an amazing time, thanks to your hard work and...
Read moreHi Erynn, Just wanted to say thank you so much for planning us such a wonderful trip! We all had an amazing time, thanks to your hard work and planning! We have memories to last a lifetime. Thank you so much, from all of us!! Kelli

Fine Tours New Zealand met and exceeded our expectations! From the first thing - Natalie called us at home in the U.S. when we emailed an inquiry,...
Read moreFine Tours New Zealand met and exceeded our expectations! From the first thing - Natalie called us at home in the U.S. when we emailed an inquiry, to the last, of giving us a prepaid envelope for our cell phones, every detail was attended to. Personally (Adrian), I loved the wide variety of different places Natalie arranged for our overnight accommodations. Despite the rain, the Caitlans Beach house was a dry, warm, and cozy house with a view of the ocean. We were dazzled at the luxury villa at Wanaka, and without mentioning each place, I enjoyed them all! The highlights for Steve were the overnight boat on Doubtful Sound (fishing in the rain then eating our fish) and of course the helicopter trip to White Island. It was nice to meet Natalie and take her to dinner, and we will certainly recommend you to any friends wanting to travel in New Zealand. We will send more photos but we are still organizing them. Can't talk about much else to friends about our travels. Thank you!

Hi Lauren As we approach the end of our stay here in New Zealand we thought that that we would like to thank you and NZFT for the excellent...
Read moreHi Lauren As we approach the end of our stay here in New Zealand we thought that that we would like to thank you and NZFT for the excellent itinerary that you put together for us. We think that the country is outstandingly beautiful, even if the cost of living here appears to be extraordinarily high. With the exception of the hotel at Mount Cook, all accommodations met expectations, with some well above average. In the later category special mention should be made of those in Te Anau and Queenstown. One in particular, McHardy Lodge in Napier, scored a perfect “10” with us (only the second time this has happened: the first was for a B&B we were lucky enough to find when walking the river Thames in 2006). The bottom line is that we were very impressed with the service that we received from you and NZFT, and would recommend your services if we were to encounter others wishing to tour your fine country. Regards Ian & Alison Hogg

We give them a 5-star rating!! We could not have been happier with the itinerary, lodgings, and special activities that Shelley planned for our...
Read moreWe give them a 5-star rating!! We could not have been happier with the itinerary, lodgings, and special activities that Shelley planned for our 5-week trip in NZ! It was perfect from beginning to end! It would have taken us months to do the research necessary to plan such a trip and we would never have been able to accurately plan the time needed to get from point A to point B and see the sights in between. That was invaluable! Almost all of our accommodations were luxurious, with great views, and many had kitchens and laundry facilities. The activities she suggested (such as kayaking, cruises, hikes, hangis, thermal pools, and helicopter rides) were so memorable and very well organized. My only suggestion is a minor point - to include the day's driving directions with the day's itinerary description in the Customized Itinerary so you don't have to flip back and forth between sections. We cannot recommend Shelley and New Zealand Fine Tours highly enough!

This was a marvelous trip, all coordinated by Fine Tours. Everything was arranged ahead of time, so all we had to do was the driving. The hotels...
Read moreThis was a marvelous trip, all coordinated by Fine Tours. Everything was arranged ahead of time, so all we had to do was the driving. The hotels were superb as was all of the activities. Alarna was in close communication with us before the trip, and everything we wanted was taken care of. I give this company a 5-star rating! Betty Reed

If you're looking for a self-drive tour in New Zealand, Fine Tours is excellent. We worked with Lauren to design a 2-week trip of South Island. The...
Read moreIf you're looking for a self-drive tour in New Zealand, Fine Tours is excellent. We worked with Lauren to design a 2-week trip of South Island. The trip we took was amazing and Lauren easily modified the tour were we wanted to make changes. We took and upgraded package that included bi-plane flights, a ski plan at Mt Cook and several other upgrades. Throughout the trip planning was perfect. Fine Tours made sure we had all the materials we needed including a detailed driving guide and recommendations for additional activities. The hotels were great as were included meals. Lauren and Fine Tours really made our vacation special. Kudos for a job well done!

We traveled thru Fine Tours with Narissa. She made our trip the best we have ever had. I am so glad I stumbled across Fine Tours online. Narissa...
Read moreWe traveled thru Fine Tours with Narissa. She made our trip the best we have ever had. I am so glad I stumbled across Fine Tours online. Narissa was in contact several times with me to ensure our trip was going to be what we wanted. We were greeted at the airport upon arrival and taken to our first destination along with a cooler pack filled with all of our information we needed for our trip. Each hotel motel and apartment manager greeted us warmly. Really nice places she set us up in. Clean and welcoming. Knowing that our trip was completely planned out really gave us piece of mind. We feel we really seen a lot in the two weeks we had seeing great spots on the north and south Islands. When we definitely return we will know exactly where we want to go. We truly loved New Zealand and were extremely happy to have had Narissa help with the planning. I highly recommend Fine Tours New Zealand and plan on using Narissa again.

Traveling to New Zealand was a dream vacation for us as our adult children and their significant others were traveling with us. Narissa did a...
Read moreTraveling to New Zealand was a dream vacation for us as our adult children and their significant others were traveling with us. Narissa did a wonderful job accommodating a diverse group with different destination ideas and activity levels. Adding to the mix was the need for wheelchair accessibility which included inclusive activities for everyone. We chose not to drive between cities but flew domestically to save time. Narissa did a wonderful job with accommodations for me and was available quickly to answer questions and concerns. I travel often so expected to run into issues as usually happens. Other than one excursion canceling due to weather, the trip went smoother than anticipated.I was very pleased with the professional presentations and results using Fine Tours. I highly recommend Fine Tours and will definitely call Narissa for the next trip to New Zealand. After such a wonderful experience all around there must be a return visit!

Thank you Narissa for organising our NZ adventure. Despite Cyclone Fehi (which was also exciting) we have taken away the best memories to keep for a...
Read moreThank you Narissa for organising our NZ adventure. Despite Cyclone Fehi (which was also exciting) we have taken away the best memories to keep for a lifetime. There were so many highlights but the Airbus Chopper experience to the glacier was right up there. An unforgettable family experience.

Christina planned a custom trip for us including the accommodations, rental cars, and activities. It was perfect! She worked with me on the phone...
Read moreChristina planned a custom trip for us including the accommodations, rental cars, and activities. It was perfect! She worked with me on the phone planning the trip for more than 8 hours total.

Shelley at NZ Fine tours was simply wonderful at helping us design and navigate our recent self-driving trip to NZ. I met several people on the trip...
Read moreShelley at NZ Fine tours was simply wonderful at helping us design and navigate our recent self-driving trip to NZ. I met several people on the trip who were also using NZ Fine tours and very happy, as well.

Well we had a GREAT trip!! When I started planning our trip to NZ I thought I would plan it myself....I spent hours and hours reading and...
Read moreWell we had a GREAT trip!! When I started planning our trip to NZ I thought I would plan it myself....I spent hours and hours reading and researching and THEN...I discovered Fine Tours NZ and Lauren!

I wanted to tell you personally how very pleased we were with the trip you organized for us. Everything went off PERFECTLY, starting with the nice...
Read moreI wanted to tell you personally how very pleased we were with the trip you organized for us. Everything went off PERFECTLY, starting with the nice courier who picked me up at the bus station and took me to the Christchurch hotel.

Excellent vacation. All of the arrangements were thoughtful and well-executed. We particularly liked the Wilderness Lodge and Millbrook resort. ...
Read moreExcellent vacation. All of the arrangements were thoughtful and well-executed. We particularly liked the Wilderness Lodge and Millbrook resort. The Point Villas was terrific and Peg was very helpful. We were very happy with the entire experience. Thank you for making it so memorable.

We had a wonderful time on our 2-week trip through NZ and couldn't have been happier with the planning and booking assistance we received from Salli...
Read moreWe had a wonderful time on our 2-week trip through NZ and couldn't have been happier with the planning and booking assistance we received from Salli Smith at Fine Tours NZ.

We are a family of six (mum and dad with kids ranging from 9 to 17 years). We started in Queenstown, drove up to Frans Josef, and then Punakaiki,...
Read moreWe are a family of six (mum and dad with kids ranging from 9 to 17 years). We started in Queenstown, drove up to Frans Josef, and then Punakaiki, across to Christchurch, then to Mount Cook and back to Queenstown.

Both my family & KPs' family arrived safely back home today with one of our travel dream fulfilled. All your planning went smoothly as planned...
Read moreBoth my family & KPs' family arrived safely back home today with one of our travel dream fulfilled. All your planning went smoothly as planned with excellent recommendations for our accommodations which were clean and well located. We came for Lupins and we got more than expected of them in giant size and on full bloom with the picture attached taken at a field just before reaching Lake Tekapo. Every location we went to gave us a new experience and different excitement. We hope you guys continue to introduce NZ as you did for us and make others understand too why we need to preserve the beauty of our mother Earth the way NZ does it! Cheers and stay COOL...

Some comments: 1. Christina was fantastic 2. Everything worked perfectly, except the phone was not baby boomer friendly, we never really mastered how...
Read moreSome comments: 1. Christina was fantastic 2. Everything worked perfectly, except the phone was not baby boomer friendly, we never really mastered how it worked. 3. Only activity that we did not enjoy was the Nomad Tour, Maureen because Spider Canyon was too high and precarious, Richard because it was too uncomfortable and hot. 4. The accommodations were uniformly fine, the only one we did not like was McHardy Lodge in Napier. On the other hand, we especially enjoyed The Appledore Lodge and the B&B in Picton. 5. A couple of days were too long in the car, notably Picton to Christchurch and Queenstown to Mt. Cook. 6. We found that the driving times were consistently optimistic. Without stops, we were always 15-20% longer than advertised in the guidebook. This caused us some difficulties until we learned to adjust. 7. Similarly, driving instructions had no guidance as to distances between instructions, so it was very difficult to use them. 8. Our GPS, we named "Bertha", was best left in the glove box; it sent us the wrong way at every given opportunity, to the point where we stopped using it.

My husband and I had a wonderful trip to New Zealand. Our 21 days were jam packed with beautiful scenery and wonderful adventures. We can't thank...
Read moreMy husband and I had a wonderful trip to New Zealand. Our 21 days were jam packed with beautiful scenery and wonderful adventures. We can't thank Christina Brockie who put our trip together.

Your service was great, efficient and just what we needed. We had a lovely time. Spectacular visit with my friend and the Routeburn was a surprise....
Read moreYour service was great, efficient and just what we needed. We had a lovely time. Spectacular visit with my friend and the Routeburn was a surprise. We got the worst of the weather but traded a hiking day for a fabulous helicopter ride so that made up for the weather challenges. All good; we would love to visit NZ again! Carol and Sarah and of course I would recommend you!

We loved every minute of our New Zealand tour. Everything went like clockwork. Our accommodation was a mix of motels with cooking facilities and...
Read moreWe loved every minute of our New Zealand tour. Everything went like clockwork. Our accommodation was a mix of motels with cooking facilities and nicer hotels or B&B’s. All but a couple motels were nicer than we expected, and even those that weren’t still met our expectations with the lone exception being Motel on York in Dunedin. We expected a kitchenette but the hob in our room had been permanently covered over and only a microwave and an electric skillet were available to cook with. Also there were very few utensils, which made it difficult to cook anything. There was also only a heater in the room, so to cool it off at night, we had to open the windows, and being right in town it was pretty noisy. I don’t think we would stay there again. Our favorite place to stay was the Dunluce B&B. It was fabulous! The only glitch that occurred in the trip was after taking the Interislander to Picton, the Budget car rental office was slammed with 14 people all waiting to pick up a vehicle with only one clerk on duty. It took over an hour to get our vehicle, and then we had a long drive to Hanmer Springs as the coast road via Kaikoura was still closed. But that was Budget’s issue not FTNZ. We lucked out on the weather and had beautiful cloudless sunny days even in Milford Sound. Not a cloud was in the sky for our Big Sky Stargazing tour at Mt. Cook either. I would tie that as our favorite tour along with the Milford Sound boat. The only thing about the Milford Sound tour that I wish we had done differently would have been to book the VIP tour with the small van to get to the Sound, rather than the Real Journeys Bus. The bus was absolutely packed with people who got on at Queenstown, and our “reserved seats” for the 5 of us who got on at Te Anau were across the very last row in the back of the bus. It was a pretty bumpy ride back there, and I think we would have enjoyed being in a smaller group much more. The Redwoods tree walk was a lot of fun, as was the Hobbiton tour. The Mitai Maori Village was a great experience. We very much enjoyed touring Larnach Castle, and also Penguin Place. The packet we were given with all the reservation information and sightseeing suggestions was fantastic, and we were also extremely grateful for the road atlas as the GPS we were given with the rental car needed to be updated. The phone was useful, but would suggest an upgrade to a basic smart phone with a pay as you go data plan. It would have been nice to look up restaurants or gas stations etc on the fly. We have already recommended FTNZ to friends and would not hesitate to use you again if we are lucky enough to be able to come back to beautiful New Zealand.

We loved our tour of New Zealand. Hobbiton, Hawkes Bay, Milford Sound and Mt Cook - amazing. Thank you. People ask us what the best thing was about...
Read moreWe loved our tour of New Zealand. Hobbiton, Hawkes Bay, Milford Sound and Mt Cook - amazing. Thank you. People ask us what the best thing was about New Zealand - It was all the wonderful. Have a great summer. Bill and Jenny

Our trip was wonderful. There was help available whenever we needed it (the included cell phone was great!). The route was exactly what we had asked...
Read moreOur trip was wonderful. There was help available whenever we needed it (the included cell phone was great!). The route was exactly what we had asked Lauren for, and the accommodations were varied in style, but each one was terrific. I would recommend Essential New Zealand tours without reservation. It wasn't cheap, but we got our money's worth and more. Thanks, Lauren!!!

We have recently spent almost 3 weeks on tour of New Zealand and Natalie at Fine Tours did a great job communicating and being available for...
Read moreWe have recently spent almost 3 weeks on tour of New Zealand and Natalie at Fine Tours did a great job communicating and being available for questions. She helped us customize a wonderful itinerary. They are efficient and very helpful.

We ABSOLUTELY LOVED our time in New Zealand!! Shelley was the most helpful in planning our itinerary as well. She planned out everything to the...
Read moreWe ABSOLUTELY LOVED our time in New Zealand!! Shelley was the most helpful in planning our itinerary as well. She planned out everything to the detail. It was so helpful! It was the trip of a life time and we already want to go back! We would HIGHLY recommend Fine Tours New Zealand to any and everyone looking to visit this magical land.

We had a great time in your beautiful country and thoroughly enjoyed the well organised and exceptional tour you arranged for us. Except for the...
Read moreWe had a great time in your beautiful country and thoroughly enjoyed the well organised and exceptional tour you arranged for us. Except for the disappointment of the Milford Sound excursion due to the inclement weather everything went like clockwork and we appreciate the effort. The accommodation was excellent and the staff and owners very friendly and efficient. Excellent service from Shelley and the team at Fine Tours Thank you for a memorable tour.

Hi Natalie we have been amazed by the outstanding service provided by New Zealand Fine Touring, especially Natalie who has catered brilliantly to our...
Read moreHi Natalie we have been amazed by the outstanding service provided by New Zealand Fine Touring, especially Natalie who has catered brilliantly to our every request. We found New Zealand Fine Touring by complete chance and did not expect to have booked a trip but we could not find anything in the UK that could top the excursions available. As we were booking from the UK, we were skeptical of what to expect and how everything would work but our worries were always respected and we were reassured by the excellent service. I will certainly be returning to New Zealand and there is no other company I would rather use! Kind regards, Claire Shallcross

This was my first visit to New Zealand and I would like to thank Fine Tours for making my trip so memorable. The hotels provided were very good...
Read moreThis was my first visit to New Zealand and I would like to thank Fine Tours for making my trip so memorable. The hotels provided were very good and comfortable. The locations of these hotels made travelling around the towns very convenient for tourists. I particularly liked Queenstown and Mt Cook. I would also like to thank Salli for providing a personalised service. Very approachable, she would attempt to answer all queries promptly. I will not hesitate to recommend any to choose Fine Tours should they intend to visit New Zealand.

Dear Lauren We had a terrific trip and everything that you organised worked like clockwork. Most importantly the kids were very happy, which...
Read moreDear Lauren We had a terrific trip and everything that you organised worked like clockwork. Most importantly the kids were very happy, which meant we were happy and there were no hassles, worries or delays. I will definitely use you next time. A great experience. Simon

On our way to Australia we had a 10 day stay in beautiful New Zealand. We are still under the spell of this enchanting country. Fine Tours New...
Read moreOn our way to Australia we had a 10 day stay in beautiful New Zealand. We are still under the spell of this enchanting country. Fine Tours New Zealand arranged everything for my husband and I, with their flawless customized North and South Island Tour. The good fairy orchestrating our trip is Christina Brockie a charming passionate young lady who was so eager to please us and make the best of this memorable trip. We stayed at the Sky City Hotel in Auckland, Novotel in Rotorua and Christchurh, and the Hermitage in Mount Cook, we were extremely satisfied with all our hotels. Our sincere thanks to Great Sights coach company and especially to Rachel, a topnotch driver, excellent guide and an incredible story teller. We absolutely loved all the excursions recommended by Christina. We will certainly go back to New Zealand as we did not get enough of its breath taking nature, pure and clean air, excellent cuisine, and of course the courteous and charming New Zealanders.

Hi Shelley, We have been back a week now and are still talking about our wonderful trip. Thank you so much for all your help with the planning....
Read moreHi Shelley, We have been back a week now and are still talking about our wonderful trip. Thank you so much for all your help with the planning. Everything went smoothly and we did not have any issues at all. You really did a wonderful job! The Wellington transfer was perfect. Thank you so much. I am happy to provide some feedback for you. Our favorite spots were Mount Cook and Wanaka. We had the most amazing rooms at The Hermitage (top floor with balcony) and although the restaurants were under renovation and the food options not the best, we loved our stay there. Such amazing views and some wonderful hikes. Queenstown was a bit of a disappointment. The town was super crowded and touristy and the location of the accommodation was not the best. However, the lake view was very nice. We did a wonderful excursion biking to the wineries which was the highlight of the Queenstown stay. The accommodations at Te Anau was very nice and the lady who checked us in was extremely helpful. We did the glow worm tour which was interesting and the cinema was nice. Our day at Milford Sound was amazing. The cruise was wonderful and the area was stunning. The drive was stunning and we stopped quite a few times for short hikes on the drive back. The apartment in Wanaka was so wonderful. Such amazing views and a perfect location and so comfortable. The Mt Iron and Roy’s peak hikes were beautiful and the restaurants and shops were great. We hated to leave. Franz Josef glacier helihike was so much fun. Everyone was so friendly and the weather was perfect. The accommodations were nice. The Okarito hike was superb. Punakaiki was our least favorite stop. The pancake rocks etc were great but the Flax Havenz house was not very comfortable. It was so cold in the house that we could barely stand it. Even with the heaters on. The wifi did not work either. The Bronte County Estate was really a beautiful property but honestly, it wasn’t what I was anticipating. When we arrived the owner informed me that they had just returned from a funeral and that all the boxes and mess at the entry was because they had just sold the property. She showed us the cottage and it was very well stocked and extremely comfortable and very lovely. We had a quick walk around the whole property but didn’t really feel comfortable or that welcomed. As we drove through Nelson on the way to Wellington, we all agreed that we probably would have enjoyed staying in the town more. We opted to add the kayaking onto our excursion to Abel Tasman. It was wonderful So much fun and I would highly recommend it. The ferry to Wellington was a very nice way to end our trip. The hotel in Wellington was fine as well. Overall we had such an amazing trip. The people of New Zealand were so friendly and the food and wine were wonderful! It was a trip we will all remember! Thank you again for all your expertise. The trip couldn’t have been better! I have already recommended your services to others. :) All the best, Monica

Hi Christina, You guys did a great job…hotels were great, transfers were seamless (nice drivers), great itinerary. Loved the map and the...
Read moreHi Christina, You guys did a great job…hotels were great, transfers were seamless (nice drivers), great itinerary. Loved the map and the binder. Our favorite city was Queenstown by far. Drives were manageable. The Kiwis have a great road system. I will get on your facebook page and give you guys some props. Only negative and it has nothing to do with you guys. Of course, my 12 yr old had an apple in his bag (I knew about the fruit and told everyone to throw out the food as we got off the plane) the kid forgot about the apple he bought 20 hours prior….yep paid the $400 NZ (not pleasant experience after a super long flight)…what I didn’t like is as they a running my credit card for the $400 a Kiwi (I am pretty sure) coming back to NZ is going thru customs and they pull an orange out of his bag another customs officer points to us and waves him thru…yep u can imagine how we felt…why are we so “special”. I point it out to the customs officer running my credit card, of course, they pretend they don’t hear me. Great Trip wonderful people magical scenery we will be back.

Thank you so so much for helping arrange the holiday. The experience was really wonderful! We are already thinking about our next trip to NZ!...
Read moreThank you so so much for helping arrange the holiday. The experience was really wonderful! We are already thinking about our next trip to NZ! Everything went smoothly without much of a hitch so that was great, and I think we got the holiday that we were looking for - just driving through the very picturesque countryside, enjoy some great food and wine and just slow down and enjoy what NZ has to offer. Breckenridge was a revelation and we were so glad that you included it in the itinerary. Malcolm's cooking is legendary! Sincerely, Terence

Just back to the UK after 3 weeks in New Zealand following the Lions and a couple of days in Australia on the way home. Our itinerary was organised...
Read moreJust back to the UK after 3 weeks in New Zealand following the Lions and a couple of days in Australia on the way home. Our itinerary was organised from start to finish by Natalie DeCaro at 'Fine Tours New Zealand'. We really couldn't fault any aspect of it. Having the trip organised for you by a company that evidently know their stuff not only made the holiday very enjoyable due to the tailor made content but also removed all the hassle of organising where to be when and what to do. Nothing seemed to be too much trouble and any queries were answered immediately. It was extremely useful still to be able to chop and change things even close to our arrival. We had a potential transport issue on our visit to Sydney on our way home and even though this part of the trip hadn't been organised by Fine Tours they still went out of their way to sort it for us. The holiday in New Zealand was fabulous and credit has to be given to Fine Tours for their input into the organisation. I think it enabled to make absolute best use of the time we had there. They provided in my view a top class , hassle free , personal service at a reasonable price. I would have no hesitation in using them again or indeed recommending them to others. Park and Barker Families , Carlisle , Cumbria UK

It was so wonderful working with Christina on customizing our one year anniversary trip. She was very knowledgeable and recommended some wonderful...
Read moreIt was so wonderful working with Christina on customizing our one year anniversary trip. She was very knowledgeable and recommended some wonderful and amazing things such as kayaking, wine and dinner tour, and helicopter tour. She was very quick to respond to emails and she was able to put together an amazing trip within our budget. I would definitely recommend Fine Tours New Zealand, everything was very easy and stress free. Thank you so much! This is a trip we will never forget!

Natalie DeCaro of Fine Tours New Zealand and I worked together to establish a trip to remember. It was a huge success. Beside the plan we created, I...
Read moreNatalie DeCaro of Fine Tours New Zealand and I worked together to establish a trip to remember. It was a huge success. Beside the plan we created, I added a number of extra stops along the way to get the most of my time in lovely New Zealand. In hindsight, I maybe should have added a day here or a day there to provide a little more time to see the bigger cities sites. I will however recommend if you are taking a spouse, add that extra time. I travelled alone and highly recommend a extra day or three. I toured both the North and South islands and enjoyed every minute of it. It helped I did my homework prior to arriving in NZ and it was well worth the effort. Though I was in New Zealand for the 2017 Master Games, I might however have picked a warmer time of year to travel there. As April/May it their fall season, it got a little cool in the south island. Overall, I had a great time and I traveled from the North cape to the South cape and almost everywhere in between. The tours added by Natalie were exceptional and had a great time, either sailing Auckland bay, seeing the hot pools in Rotorua, whale watching in Kaikoura or sailing the Milford sound in the south. One sight seeing point Natalie highlighted and should be added on any tour, is visiting and seeing the shire in Hobbiton, home of the Lord of the Rings Hobbit films. Worth it and more. Oh, by the way, when you are touring Fox and Franz Josef glaciers, don’t drink the water from the mountain streams. If you are high enough altitude wise you can in Canada but, would not recommend it in New Zealand. Thank you Natalie and New Zealand Fine Touring………………..till we meet again

Dear Salli, I apologize for not writing this sooner. Andrew & I had the most amazing vacation in your gorgeous country. I think the thing that...
Read moreDear Salli, I apologize for not writing this sooner. Andrew & I had the most amazing vacation in your gorgeous country. I think the thing that stood out the most for me (besides the beauty) is how nice New Zealanders are!!! Everyone we met was just so helpful and friendly. We enjoyed all of our tours (Andrew loved all the Lord of the Rings) and all the hotels we stayed in were wonderful. The driving wasn't that bad because your traffic is so easy and the roads great. You set up the tour so perfectly. We had no trouble navigating to the different places. Andrew did his skydiving in Queenstown and he was beyond excited. It was a gorgeous day & he had an experience of a lifetime!!! The one thing I regret is that we didn't get to go to Milford Sound. Everyone said we shouldn't miss that but we ran out of time. I guess we will just have to come back. I sure hope we can do that someday. Andrew & I had so many nice comments about a 21 yr. old traveling with his Grama!! It was such a special experience to share it with him. I want to thank you again for all you did to make this trip OVER THE TOP!!! I will always carry a special place in my heart for New Zealand. Your country is spectacular!!! I pray you are doing well & God blesses you!! Thanks again and if you have any questions, I promise to answer sooner!! Kris Crane (o, and the food was amazing also!!!)

Hope all is well in Natalie’s world. We’re back home safe & sound and pretty much rested up from our NZ Tour. FYI ~ We found driving...
Read moreHope all is well in Natalie’s world. We’re back home safe & sound and pretty much rested up from our NZ Tour. FYI ~ We found driving on the WRONG side of the road (well it’s not the right side) to be quite a challenge for our old brains. We think NZ is a wonderful place and you did a splendid job of organizing the tour we asked for. As stunning as NZ scenery is, our greatest joy was being with you Kiwis ~ friendliest people we have ever been around. Wasn’t the return of Suzi’s wallet a miracle!?! And we so appreciated your can do spirit when we were discussing how to deal with that situation. You are really good at what you do. If Suzi & I muster the time and energy to revisit NZ, you will be the third to know. Thanks again and all the best! JC Marean

What can I say!!!! It was absolutely FABULOUS!!!!! Fine Tours New Zealand and Christina provided us with an unforgettable experience. From...
Read moreWhat can I say!!!! It was absolutely FABULOUS!!!!! Fine Tours New Zealand and Christina provided us with an unforgettable experience. From bookings of hotels and tours to our written itinerary Christina was awesome. We cannot thank her enough. Touring Hobbiton has to be our favorite-- a must for anyone who has seen or read The Hobbit or The Lord of the Rings. Unforgettable!! Loved those Hobbit doors and The Green Dragon. Beer was good also. The National Museum in Wellington was great. We lucky to visit while the Gallipoli exhibit was open-- Weta (Hobbit and Lord of the Rings) did an awesome job. If more countries had such exhibits there would be no wars. The night tour at Zealandia was worth it- saw two not one kiwi, Southern Cross, glow worms and frogs. I could go on and on but it would take a small book, Thank you again Christina and Fine Tours. We would definitely have you develop another tour for us in New Zealand. Hope your Winter is going well. Our summer has been warm and the golfing good. Please use the above paragraph on your website. Take care and blessed be, Merrilee

My daughter and I went on a mother/daughter trip which was planned expertly from start to finish by Salli. When we had to make a last minute change,...
Read moreMy daughter and I went on a mother/daughter trip which was planned expertly from start to finish by Salli. When we had to make a last minute change, Salli was extremely understanding and accommodating. The communication leading up to the trip was also excellent. If we are fortunate enough to visit this beautiful country again, we will definitely reach to Fine Tours New Zealand and Salli!

Fine Tours New Zealand was an exceptional partner for our New Zealand adventure. Shelley Ryder was always responsive and knowledgeable and helped us...
Read moreFine Tours New Zealand was an exceptional partner for our New Zealand adventure. Shelley Ryder was always responsive and knowledgeable and helped us plan a spectacular itinerary which we enjoyed immensely. Every accommodation she booked for us was very conveniently located right at the center of the action, very comfortable with gracious hosts and super breakfasts, and many had lovely gardens and special touches. We benefited from Shelley and her team's experience in plotting our time spent in each location. We loved her suggestions for activities during our 3 week tour of New Zealand and all were “spot on.”

Shelley (and the other folks who stepped in once in a while to answer our questions) was very helpful. There were a couple of glitches -- one car...
Read moreShelley (and the other folks who stepped in once in a while to answer our questions) was very helpful. There were a couple of glitches -- one car pickup dropped us off at the wrong bus stop and the apartment hotel in Auckland we were booked in was depressing and we wouldn't recommend it -- but overall we were given an itinerary that worked well for the limited amount of time we had in NZ and we had a great time. All the other arrangements were fine, and we got answers to all our questions in a timely and friendly way.

Hi Shelley, Thanks for reaching out to us. We certainly do have wonderful memories of our time in New Zealand thanks to the stunning beauty,...
Read moreHi Shelley, Thanks for reaching out to us. We certainly do have wonderful memories of our time in New Zealand thanks to the stunning beauty, lovely people and a great itinerary! Things that were especially nice were the premium lounge on the ferry, the Bellbird Lodge in Kaiteriteri(gourmet food, very helpful hosts,lovely setting), Hokitika Gorge, the night on Milford Sound and the Glacier Explorer trip. Things we added which we would recommend were the cable car and walk down in Wellington, the World of Wearable Art exhibit in Nelson, the return from Hokitiki Gorge by Dorothy Falls and Lake Kaniere, the Fiordland Cinema in TeAnua and the Antarctic Center in Christchurch. Things which could have been better: Rental car experience-It took almost two hours at both locations. Breakfast at the Motel on York was institutional at best. Check in at Mt Cook was confusing because you don't check in at the Hermitage for the Hermitage Chalets. The Ko Tane Maori Experience needed more cultural information. The printed driving directions in the binder need to be more detailed. They should include mileage and often did not agree with the GPS or Mapquest. It would have been nice to have received an email from you upon our arrival. All in all, it was a lovely trip which we will remember fondly. Thanks for all your help in making this trip happen for us! Gayle and Carl Marsh

My wife and I have just finished a 28-day, highly-customized tour of New Zealand, organized by Fine Tours New Zealand (FTNZ). Our itinerary was...
Read moreMy wife and I have just finished a 28-day, highly-customized tour of New Zealand, organized by Fine Tours New Zealand (FTNZ). Our itinerary was loosely based around FTNZ’s “21day Classic New Zealand” itinerary, but with several significant additions. FTNZ, and in particular their excellent representative Salli Smith, were creative, professional, enthusiastic, incredibly responsive and helpful in every respect. Their service included a number of discussions with us (understanding our particular preferences and having Salli telling us candidly which of our thoughts on the itinerary were good, bad and really bad – and why!), and booking all of our car rentals, ferries, hotels, B&B’s, and most of our activity day-trips (hiking, day cruises, etc.). Inevitably we placed a lot of faith in FTNZ’s judgment and relied a lot on their recommendations, and we are happy to say that their selection of accommodation and activities was almost flawless and suited us perfectly. This was definitely the longest and most ambitious vacation that we have undertaken, and we have no doubt that it was considerably enhanced by engaging FTNZ’s services. Not only did they provide completely professional and reliable services, they were genuinely a pleasure to deal with. We would definitely recommend their services to anyone considering a New Zealand vacation.

Hi Shelley! Sorry it has taken a couple weeks for me to respond – it has been non-stop craziness since we arrived home on the 28th. While...
Read moreHi Shelley! Sorry it has taken a couple weeks for me to respond – it has been non-stop craziness since we arrived home on the 28th. While we were enjoying ourselves in your beautiful country, our families and friends had to deal with 5 snowstorms in 9 days, piling up over a meter of snow! And in the past 2 days, we’ve had a blizzard dump another half meter. We wish we were back in Wanaka with you! Our trip was fabulous, Shelley. The accommodations you chose for us were spacious, comfortable, well-appointed, and pleasing. We especially enjoyed our stays at The Loft, Lochiel Estate, and Morepork Lodge. The operators of these B&Bs spent much time in conversation with us and made us feel so welcome in their homes. We would definitely visit each of them again on a future trip. The apartments were also very nice – the one at Lake Tekapo Village Motel was larger in area than our home! The golf courses were excellent choices. We appreciated the nice mix of mountain, lake, and seaside views. I wish I had told you that we prefer to be paired up with others, especially locals, so you could advise the pro shops. We enjoy meeting other golfers and learn so much about them and their homelands. We were able to join up with other golfers at 5 of the courses, and it was lots of fun. We loved the towns and cities we stayed in, with the possible exception of Auckland – too much traffic, and a Pride Parade that closed all the streets around the Great Ponsonby Arthotel, making for a very late check-in. We really enjoyed mingling with the triathletes in Wanaka. We met a fellow from Timaru while having dinner at Speight’s. He explained the rules of cricket to us with great enthusiasm – we loved it! The gondola and luge in Queenstown were a blast. The night observatory tour in Tekapo was fascinating – so glad we did it. We were also very happy with the International Antarctic Exhibit – very educational, and we were able to see a penguin feeding. We enjoyed a wide range of New Zealand beers in quite a few pubs, and met many interesting and fun people. We enjoyed a couple of pubs so well that we went back a second night! As I requested, you organized our tour to allow us to see as much of New Zealand as possible in the 12 days, and we truly enjoyed it. It did result in a lot of time spent driving, so if we are able to come back, we would likely choose a few places on one island, stay several days at each, and do more than play golf. If I recall, you initially advised that kind of tour – I’ll listen to you next time! The 3 nights in Arrowtown were just right for us and would be the model for a future trip. I didn’t take enough photos at the beginning of the trip, and I forgot my camera at a couple of courses. We don’t even think about selfies, so there aren’t a lot of pics of us together. And I really wish I had taken photos of all our hosts and fellow golfers – what a regrettable miss on my part. I have several videos that are fun for us to watch but not so easy to share with others. I pulled a few pictures together into a Powerpoint slideshow that I posted as a video on my Facebook page. The .pptx file is huge (>180 MB) and too large to email. The pdf version is about 12 MB – can you receive a file that size? I’ve attached it just in case. All in all, our tour of New Zealand was one of the best travel experiences we’ve ever had thanks to your excellent organization and thoughtful selection of places, lodgings, courses, and routes. The documentation package, and in particular the map atlas, was extremely helpful and much appreciated. The atlas is a keepsake – we’ve highlighted all the routes we traveled and it amazes people to see how much of the country we covered. A tip we picked up from a fellow in Mangawhai: Maps.Me, a free smartphone app that uses only your phone’s GPS and not any data. You need Wi-Fi only to download the app and maps; once you have the map, you can shut off cellular and Wi-Fi and navigate very successfully with your phone’s GPS. We shut off the GPS supplied with the rental cars – the app was so much better since it allowed us to view entire routes and to reroute as we wished. Can’t do that with a NavMan, and it led us on some pretty strange routes at times. Feel free to use any of these comments on your website. Many thanks to you for a truly special vacation and anniversary celebration. Best wishes, Micki

Christina, Well we have returned in good form and except for some Bronchitis we seem to have survived while getting over some residual jet-lag. ...
Read moreChristina, Well we have returned in good form and except for some Bronchitis we seem to have survived while getting over some residual jet-lag. Just a note of thanks to you for a great plan. Everything was great. Hopefully other folks will get to experience your skills as a tour provider that can really deliver a comprehensive package that gave us a real sense of what is happening in your fine country. A special note relative to all the places/locations we stayed as the hosting was out of sight and could not have been better. For you we both wish you the very best in all your future endeavors. I am not so sure about the Harley as I still carry a bit of gravel in my left elbow from years past. Be careful and stay well. R Ed and Cynthia

My husband and I just returned from 37 glorious days in this jaw-dropping beautiful country. With the expert help of Fine Tours New Zealand, we...
Read moreMy husband and I just returned from 37 glorious days in this jaw-dropping beautiful country. With the expert help of Fine Tours New Zealand, we experienced the trip of a lifetime. We asked for a variety of accommodations, from the over the top Hapuku Tree Houses in Kaikoura to simple bed and breakfasts and in all cases, our expectations were exceeded. If you are looking for a customized trip where every arrangement is perfectly executed, then we highly recommend allowing Fine Tours New Zealand to make your dreams come true. Myra Turoff and Ken Weiner

Dear Shelley My wife and I arrived back in the UK safely yesterday afternoon. I am writing to thank you for all of your help and guidance for...
Read moreDear Shelley My wife and I arrived back in the UK safely yesterday afternoon. I am writing to thank you for all of your help and guidance for what was a trip of a lifetime. Even the weather was on our side (for most of the time). The hotels that you booked for us were amazing. The homeliness of Lonely Bay Lodge, the stunning views from Pepper’s on The Point and The Hermitage, the lake side views from the St Moritz in Queenstown. The food at The Hermitage and Hotel Montreal. The sight of the trip must be the drive from Twizel to Mount Cook along the bank of Lake Pukaki. The blue of the lake matched the blue of the sky, with Mt Cook becoming closer and closer in crystal clear blue sky. Awesome!! (As New Zealanders would say!!) The Dart River trip will always be remembered for the ‘spinning’ (my wife’s comment was “that she had never been so frightened in her life”) and the hand signal given by the guide when this was about to happen will remain a gesture that will be used by us for all future ‘thrill’ events!! The devastation in Christchurch is something that everyone should see to understand the true forces of nature. I would like, also, to make some observations that may help you in advising other travellers: Sand Flies!!! ALL lake and forest trips need to take into account these pesky blighters. On the Dart River I was attacked by a squadron of kamikaze flies. You need to highlight to everyone that they should have the minimum of exposed skin (perhaps even full protection suits!!) and even then liberally apply any and all types on repellent otherwise a week of sleepless nights lay ahead. The drive from Queenstown to Milford Sound and return took up a considerable amount of time. I am not sure that the overnight cruise was any better than could have been obtained from a day trip. I would therefore suggest (especially considering the cost of the cruise) that you propose to travellers that Milford Sound should be a day trip and make the journey from Queenstown by plane or helicopter. As most people would have been travelling by car to the area they might appreciate being off of the road for this length of time and would have the opportunity of the flight. The drive from Christchurch to Kaikoura was exhausting and very time consuming. Even with a pick-up of 8.30 in the morning we were just able to arrive in time for the whale watching and then had to leave immediately the boat trip finished to get back to Christchurch. It took 3½ hours each way. As a result we could not have any lunch or see anything of Kaikoura. I would suggest reluctantly that until the roads have been fixed this is not a good use of time (although the evidence of nature’s power in itself is an attraction). I appreciate that you try and prepare an itinerary for people of whom you have very little information and therefore it is difficult to satisfy everyone’s expectations. Having said this I can only congratulate you for satisfying all of my expectations. I will certainly recommend Fine Tours to anyone that I know that intends to vacation in New Zealand. If there are any specific questions that you may have to assist in your future trip planning I will of course be glad to respond. I wish you well for the future. Best regards Andrew Knights

Our trip was everything we dreamed it would be, and better! It was such a pleasure to have everything arranged and waiting for us in advance, and...
Read moreOur trip was everything we dreamed it would be, and better! It was such a pleasure to have everything arranged and waiting for us in advance, and all of the accommodations and transportation were wonderful. We were so fortunate to have perfect weather, too! All we had to do each day was decide what to go do, and where to eat. We all loved "Uncle", our driver in Auckland. He drove us on three trips to & from the airport, and was such a fun and caring person who helped us feel welcome. We enjoyed the Canterbury Museum and the Antarctic Center while in Christchurch, and walked all around the city and rode the trolley. We happened to be there to see the dedication of the Earthquake Memorial on the 6th anniversary of that sad day.

Hi Christina, Absolutely every part of our trip was great, but if we had to choose I guess we would both agree that we like Queenstown the most. ...
Read moreHi Christina, Absolutely every part of our trip was great, but if we had to choose I guess we would both agree that we like Queenstown the most. The best accommodation by far was Rough and Tumble Bush lodge. It is so remote and in the middle of nowhere, beautiful nature all around, we had a feeling like we were sleeping in a tree house... Peace and quiet :-) And the food there was fantastic too. We really wished we had more time there, both because of the lodge but also because we liked that northern part of the West Coast a lot. The best trip was the helicopter flight to White island (we got upgraded to a helicopter because flights on a floatplane were late that day) and getting to walk on the White Island was such a cool experience. We loved Underwater Adventure too, and the jet boat in Queenstown. We did Canopy Tour in Rotorua which was also very much fun. Our favourite stop along the way was eating salmon sashimi at Lake Pukaki :-) Kind regards, Maja

New Zealand fine Touring exceeded all my expectations. Lauren was professional and thorough. Her recommendations were spot on. All the drivers were...
Read moreNew Zealand fine Touring exceeded all my expectations. Lauren was professional and thorough. Her recommendations were spot on. All the drivers were punctual and professional. I do not have 1 criticism. I will be recommending Lauren to my friends travelling to New Zealand. I highly Recommend Lauren Nevill and the New Zealand Fine Touring team. Thank you Lauren Sincerely Steve Good

We really enjoyed our quick trip to the North Island. We did not realize that 5 days was way too short in regards to what to see and do in NZ. Our...
Read moreWe really enjoyed our quick trip to the North Island. We did not realize that 5 days was way too short in regards to what to see and do in NZ. Our adventure started with "Uncle" from Uncle Hardings Tours. He picked us at the Auckland airport and immediately immersed us in Maori hospitality. Our hotel, the Waldorf Stadium, was super. We went to Countdown and bought food and drink which we could prepare in our room. Auckland is like any other big city so we walked about in the downtown area. Our trip to Rotorua was great. The Fenton Court is nice and the people are friendly. It was a long walk into town (30 minutes) but we needed the exercise. Thursday night is the night market next to Eat Street. Great food with nice people. We did not hire a car, I would recommend that once you get to Rotorua, that it would be nice to have a car so that you can visit all the attractions. We paid for a pick up and drop off on all of our excursions. The Maori experience at Te Po was terrific. The best excursion was our trip to Hobbiton. Pedestrians do not have the right of way and drivers expect pedestrians to get out of the way. This was the only uncomfortable experience as traffic can come at you from many directions. Uncle picked us up on our last trip to the Auckland Airport. A nice touch for a great trip. Many thanks to Christina for arranging a great time. We will visit the South Island on our next visit.

Hi Shelley, This is just a note to let you know how much we enjoyed our New Zealand experience. We are home now and recovered from the long journey....
Read moreHi Shelley, This is just a note to let you know how much we enjoyed our New Zealand experience. We are home now and recovered from the long journey. The arrangements that you had in place for us from start to finish were first class. The itinerary was just perfect for us and the accommodations were exceptional. Our tour book was very helpful for directions and planning our days. The car rental was smooth and the included GPS system very helpful in the cities as was the detailed map book. The only suggestion would be to review the expected travel times as they are all very optimistic! Overall a five star experience for us and we will certainly recommend your company to others. Thank you once again for making this a trip of a lifetime. Bill and Lana Myers

Thank you Jane Zwerrenz for working with us to develop the itinerary. You far exceeded our expectations. We appreciate your time, rapid response,...
Read moreThank you Jane Zwerrenz for working with us to develop the itinerary. You far exceeded our expectations. We appreciate your time, rapid response, patience and most of all your recommendations. You spend time getting to know before putting together "The Perfect Itinerary". The lodging was excellent, your advice to hike Tongariro with a guide... rather than do it alone... was very sage advice. We got so much more of an appreciation of the area. Although we were doubtful about Doubtful Sound, your recommendation proved to be excellent. We are very glad we didn't miss it. First Class and Excellence, describe Jane and the itinerary. Thank you Jane and other members of the Fine Tours New Zealand team. Dave and Tonya Pezzutti

It all went well. Thanks for making all the reservations. The lodging was impressive. We highly recommend the horse trek. Air New Zealand from...
Read moreIt all went well. Thanks for making all the reservations. The lodging was impressive. We highly recommend the horse trek. Air New Zealand from Honolulu was very comfortable and helped avoid the long flight that most folks in the continental US dread when contemplating New Zealand. There is a lot of interest in New Zealand and we whole heartedly endorse your service. Bill Pace

Dear Louise, Happy New Year! Thank you for arranging the south island tour for us and we very much enjoy our stay in New Zealand. Only that...
Read moreDear Louise, Happy New Year! Thank you for arranging the south island tour for us and we very much enjoy our stay in New Zealand. Only that the itinerary is slightly intense in terms of driving half a day and only managed to stop over at each town just for the evening. I would rather at next time stay for 2-3 days at some towns and yet skipped some towns, for instance staying for 2-3 days at Te Anau so that we can catch the cruise to Doubtful Sound or even spend a night on the cruise etc.

Hayley, Ben and I are home, bags are unpacked, and laundry is almost done. We can’t keep from talking about our wonderful trip. The pace...
Read moreHayley, Ben and I are home, bags are unpacked, and laundry is almost done. We can’t keep from talking about our wonderful trip. The pace was perfect for us and we were able to see so much of your beautiful country. Duncan was the perfect guide/driver for us. He helped us explore and experience so many amazing things. I can’t tell you what I liked best – because I liked it all best! In the top ten I would include, of course, the dinner with the Ambassador and his family, Zealandia, Orokonuki, Somes Island, the drive down the east coast with the boulders at Moreaki and near Shag Point, dinner at Fleur’s, loved all the gardens (Wellington, Christchurch, Dunedin, and Queenstown), all the animals (especially Takahe, Kaka, Kea, Weka, Parakeets, Fur Seals, Sea Lions, 3 kinds of Albatross, dolphin, the white herons, the KIWI - in captivity and in the wild, Yellow-eyed Penguins - on 3 occasions, and Little Blue Penguins), the beech tree forest walks with Duncan and the forest that was part of the Lord of the Rings tour, and the beautiful waterfalls. All of the accommodations were lovely. We dined well at Hippopotamus in Wellington, Fleur’s Place in Moeraki, Christmas dinner as part of the TSS Earnslaw Cruise in Queenstown, Tutti Bene in Christchurch, dinner at Oceanview in Hokotika, and the Curator’s House in Christchurch. We loved breakfast at Joe’s Garage in Wellington (ate there 4 mornings), even in Queenstown one morning. We also loved the surprise banquet that you provided on our anniversary. It was truly lovely to sit and watch the ocean while dining on the delicious cheeses, crackers, fig spread, etc. We felt so special during the whole trip. Ben is already talking about New Zealand trip #3. Who knows – maybe in two years???!!! We can’t thank you enough for helping to make this trip happen for us. It is one of the best trips we have ever taken! Thank you – Thank you – Thank you! Until our return - - Happy New Year! Sincerely, Brenda and Ben Gooden

Hi Salli, we wish you a Happy New Year. Thanks a lot for the great loop you have planned and booked for us. We had a fabulous time in New...
Read moreHi Salli, we wish you a Happy New Year. Thanks a lot for the great loop you have planned and booked for us. We had a fabulous time in New Zealand, even better than expected. If there would be one point to mention and to criticize, it’s the size of the hotel room in Dunedin. Hanmer Springs was overwhelming. Everything perfectly organized, friendly people, fantastic landscape! Just GREAT. So: Thanks again! Best regards, Ludger

Great trip itself and especially Salli Smith who helped me with putting it all together. She was super. Very professional. I am very much satisfied...
Read moreGreat trip itself and especially Salli Smith who helped me with putting it all together. She was super. Very professional. I am very much satisfied with everything. The kind of service I would definitely recommend to anyone.

Would highly recommend you to anybody looking to travel and do as many activities as we done. We had a fantastic time and wouldn't have done it...
Read moreWould highly recommend you to anybody looking to travel and do as many activities as we done. We had a fantastic time and wouldn't have done it without you, accommodation was excellent, planning faultless, holiday and memories for a lifetime, thank you Natalie.

My trip to New Zealand was amazing. I did not want to go home. Michelle did an amazing job of putting together a 14 day itinerary to pack in as much...
Read moreMy trip to New Zealand was amazing. I did not want to go home. Michelle did an amazing job of putting together a 14 day itinerary to pack in as much as possible to make the most of a 14 day trip. I would highly recommend this trip to anyone. Thank you so much.

Hello Jane – Attached please find our post trip review per your request. We thoroughly enjoyed the visit. Very happy we chose Fine...
Read moreHello Jane – Attached please find our post trip review per your request. We thoroughly enjoyed the visit. Very happy we chose Fine Tours New Zealand. Can (and will) recommend to friends. Our trip to New Zealand 7-19 November 2016....

Our three week tour of North and South Island was perfect. Natalie did a fantastic job of personalizing and expanding the basic Lord of the Rings...
Read moreOur three week tour of North and South Island was perfect. Natalie did a fantastic job of personalizing and expanding the basic Lord of the Rings itinerary from the moment we made contact with Fine Tours. The accommodations were an excellent mix of well-appointed city apartments in the middle of the action and small town motels with endlessly helpful proprietors. The Abel Tasman Marahau Lodge – a wonderful addition to our itinerary – was particularly beautiful and its owners especially welcoming.

Hi Natalie, you guys were wonderful in all of your arrangements for our visit to your beautiful country. The hotel selection was superb, combining...
Read moreHi Natalie, you guys were wonderful in all of your arrangements for our visit to your beautiful country. The hotel selection was superb, combining larger hotels in the towns with some outstanding boutique lodging. What impressed us most was that you never seem to have 'penny pinched' on anything, you gave us great value for our money and everything worked like clockwork. It was also lovely to meet you when we came by. Thanks Lawrie Read

We are back in Singapore. It's been a great trip for us. We did manage to get the honey we wanted from a pharmacy in Riccarton - Robinson's...
Read moreWe are back in Singapore. It's been a great trip for us. We did manage to get the honey we wanted from a pharmacy in Riccarton - Robinson's Pharmacy on the way to the airport. Had a nice chat with the pharmacist -who recommended us to take good budget dumpling lunch 2-3 stores the street. We also like to share some feedback... The Amross Motel in Christchurch appears to be the first time your company is working with them. Yes, the property is clean, comfortable and the owners helpful. At the Edgewater Motel in Te Anau, the owner, a lady with 2 young kids, allowed us to check in earlier when we reached before noon. She gave us a unit facing the lakefront with a spa bath tub in the room! We really enjoyed the stay there. However, there was sporadic power outages at night when the water heater was used. I did alert the owner about it the next morning and I hope she managed to get somebody to look into that. But we really appreciated her nice gestures. Generally, all the motels we stayed were good.

FTNZ put together a perfect itinerary. Their choice of route, places to visit, accommodations was spot on. Great personalized attention made our...
Read moreFTNZ put together a perfect itinerary. Their choice of route, places to visit, accommodations was spot on. Great personalized attention made our holiday just wonderful. Will absolutely recommend them to friends and family.

Hi Michelle Just a note on our trip through mainly the south island of NZ. It ran as smooth as we expected as we have travelled with Fine Tours quite...
Read moreHi Michelle Just a note on our trip through mainly the south island of NZ. It ran as smooth as we expected as we have travelled with Fine Tours quite a few times. From meeting us off the plane at Wellington to flying home from Queenstown we had no problems at all. we loved the accommodation the food & the drink at all venues. I also really enjoyed dealing with yourself as it was effortless for us. Everything we asked for was organised & nothing was an issue. We will be back to NZ & will definitely be using your company Thanks & best wishes Rob & Gail Danby

This was a wonderful tour - everything went like clockwork- great planning. The accommodation was excellent but the lodges were simply outstanding....
Read moreThis was a wonderful tour - everything went like clockwork- great planning. The accommodation was excellent but the lodges were simply outstanding. The owners could not do enough to make us comfortable. Highly recommend this tour to everybody who wants an exciting, trouble free vacation.

Good Morning Shelly (Good Evening for you), First of all I want to thank you for helping make our first visit to your country a very memorable...
Read moreGood Morning Shelly (Good Evening for you), First of all I want to thank you for helping make our first visit to your country a very memorable experience. The country is beautiful, a real photographers dream. I told my wife that every time we turned a corner the view was more spectacular than the last 4 pictures we had taken. Your fellow countrymen and women were very helpful, accommodating and friendly. Each venue we stayed at was top quality and every employee went out of their way to make sure we were comfortable and well informed about their local area. All of the reservations were in place so the entire trip went off without a delay. The weather was remarkable with much cooler temperatures than we are accustom too here in New Orleans in August and September. In fact two morning we woke up to frost on the ground in Queenstown. Meanwhile back home everyone was dealing with 35 degrees Celsius. I think I might vacation in New Zealand every year in August. The only day the weather did not cooperate with our itinerary was the day we were scheduled to take the Heli-Hike in Franz Josef. We were scheduled for the morning flight on September 2. They had to cancel due to low cloud cover but they rebooked us for the afternoon flight. Unfortunately the weather had not improved and they had to cancel that flight as well. Once again thank you so much for an absolutely wonderful experience. If we are lucky enough to travel to New Zealand again rest assured I will contact New Zealand Fine Touring to arrange our itinerary. Best Wishes,

We had a fantastic time exploring the stunning scenery of the South Island. Everything that was organised for us ran smoothly and the trip never felt...
Read moreWe had a fantastic time exploring the stunning scenery of the South Island. Everything that was organised for us ran smoothly and the trip never felt rushed. A particular highlight was getting a day pass to Abel Tasman and exploring the coastline - it felt like a mini paradise! Kayaking in Milford Sound was excellent too. We both found the stripy thermals we had to wear a good laugh and there was plenty of time on the water. We even got to see penguins and seals. The guides were super relaxed and were very interesting to chat to. We found the accommodation very reasonable throughout our stay, particularly enjoying the gorgeous views we had in Abel Tasman and Mount Cook village and the Queenstown suite was particularly luxurious! We have come home with a lot of fond memories and stunning photos!

Our NZ trip could not have been more organised! My husband and I had an amazing adventure. Prior to flying out, everything about our 10 day itinerary...
Read moreOur NZ trip could not have been more organised! My husband and I had an amazing adventure. Prior to flying out, everything about our 10 day itinerary was clearly communicated to us, and well planned. Our travel agent, Natalie, was a great deal of help as she took our activity preferences into consideration while building our itinerary. She was extra accommodating when we had last minute changes or requests to our trip. This tailored excursion was exactly what we could ever hope for in a NZ trip. We saw everything we wanted to see and got to do all the activities that were on our "to do" list. From the flight out of Los Angeles, to our car rental reservations, to our booked Bed and Breakfast- absolutely everything ran smoothly and without any trouble. We already plan on going back to this special country, and would certainly book through Fine Tours again to take care of our travel needs and to build another exciting trip!-Oscar and Karina

My parents and I had an absolutely fantastic time traveling New Zealand through Fine Tours New Zealand. Everything went so smoothly that is felt...
Read moreMy parents and I had an absolutely fantastic time traveling New Zealand through Fine Tours New Zealand. Everything went so smoothly that is felt like a true vacation without the normal hassle it comes with planning a big trip. I definitely recommend this company for people looking to visit this beautiful country. Hopefully I'll be able to come back!

I got to know about Fine Tours NZ from my cousin who used their services 2 years ago. From my very first email, FTNZ showed how professional,...
Read moreI got to know about Fine Tours NZ from my cousin who used their services 2 years ago. From my very first email, FTNZ showed how professional, informative and helpful they were. They patiently answered my numerous enquiries and continued to give suggestions and always took note of my requests. Although i received quotations from other tour companies and admittedly, some costing a little less, but we went with FTNZ for their quick responses and reliability. Once we were there, everything was in perfect order and they were always available when i needed further information. My 12 days wedding anniversary vacation to New Zealand was made even more memorable, thanks to FTNZ.

This was a fabulous adventure made easy and exciting by Fine New Zealand and Christina! This outstanding company made travel personal; there was no...
Read moreThis was a fabulous adventure made easy and exciting by Fine New Zealand and Christina! This outstanding company made travel personal; there was no need to join a tour group at all. We would recommend this trip to anyone without the slightest reservation! Sarah and John Riddick

Hi Laura New Zealand was everything we had hoped for and even more. It was a great trip. All of your preparations, reservations, bookings etc went...
Read moreHi Laura New Zealand was everything we had hoped for and even more. It was a great trip. All of your preparations, reservations, bookings etc went off without a hitch. We could not have asked for a more problem free trip. With so many great adventures it is hard to give you are favorite places but Queenstown, Mount Cook and Milford Sound are at the top of the list. Close seconds is the day we spent on the Otega Peninsula. That was some of the best scenery that we had seen in the country. We really enjoyed our day there and the dinner our B& B host arranged for us at a restaurant named 1908 before we went to see the blue penguins. The best restaurant that we ate at was the Green Dolphin in Kaikoura. There were other good ones including WGK in your town of Wanaka. We did some hiking at Mt Cook, Franz Josef Glacier and Kaikoura. Our most memorable hiking was at Glenorchy near Queenstown. The driving was something we both enjoyed very much. A road trip just about every day and we would start our journey with 2 long blacks to go and the open road ahead of us. It was very relaxing and driving on the wrong side of the road started to seem normal ! One thing that we soon came to appreciate during our drive time, and were quite impressed with, was that every town, regardless of size, had public toilets that were clean and neat with running water. We have traveled to many countries and never have we seen this before. It really says that NZ values its visitors. The B&Bs that you offered all turned out to be excellent. Every place was unique for some reason. We especially liked Peppers on the Point, McHardy Lodge and Fletcher Lodge in Dunedin and Te Anau Lodge. All the owners were very helpful and every B&B served a good breakfast. It was especially interesting to have an ex London lawyer and an ex rodeo rider/horse trainer prepare and serve us breakfast. 

We had a great vacation in New Zealand. The country is beautiful and people are helpful and friendly. We kept busy with sightseeing and fun...
Read moreWe had a great vacation in New Zealand. The country is beautiful and people are helpful and friendly. We kept busy with sightseeing and fun activities. We would have loved to stay another week-there is so much to see. We hope to come back in the future.

Thank you Fine Tours New Zealand, and especially Natalie DeCaro, for making our 25th Wedding Anniversary trip to New Zealand so spectacular. Natalie...
Read moreThank you Fine Tours New Zealand, and especially Natalie DeCaro, for making our 25th Wedding Anniversary trip to New Zealand so spectacular. Natalie was wonderful to work with and made the whole selection and booking process so easy, customizing our itinerary for some extra places we wanted to visit. Fine Tours came right to our assistance when we were in New Zealand and had a luggage malfunction, helping us get it replaced right away. We have already recommended Fine Tours to a co-worker who will be going there on his honeymoon next year. If we ever come back to New Zealand and its wonderful people, it will be with Fine Tours. Thank You!

My wife and I spent February 2016 in NZ on a 2500km driving tour put together by Fine Tours NZ. They did a great job making connections,...
Read moreMy wife and I spent February 2016 in NZ on a 2500km driving tour put together by Fine Tours NZ. They did a great job making connections, recommendations and reservations, creating a great tour package and over the top documentation to guide us along. Our agent Natalie also made timely adjustments we needed during the trip. I can't think of a better way to explore this beautiful country than working with a great tour company like FTNZ. Natalie worked hard for us to make this trip a very special memorable experience.

Dear Michelle, We were delighted with the tour you arranged for us. Everything worked like clockwork, all the pickups were there on time, and the...
Read moreDear Michelle, We were delighted with the tour you arranged for us. Everything worked like clockwork, all the pickups were there on time, and the choice of hotels was excellent.It as a very good itinerary. I think we would single out the Ponsonby Art Hotel, Fletcher guesthouse in Dunedin and the Springs guest house in Rotarua as the hotels we enjoyed most, as the welcome was so lovely and the guesthouses very comfortable. We loved the view from our hotel in Mount Cook! We were just a bit disappointed with our room in Napier, after all the fabulous rooms we had elsewhere this was a standard one and didn't have a sea view. It wasn't a very inviting hotel, really.. We found the driving times in the itinerary were optimistic- if it said 4 hours we needed to allow 6 if we were to have a loo and coffee break. It would be better to quote a longer time, the times seem to be based on keeping up a steady 80kph, and its just not possible with the other traffic on the road. The Queenstown wine tour, Appellation central, was particularly good, though we enjoyed both. Another real high point was a helicopter flight to franz Joseph glacier at 8am, when the weather was very clear and bright. Thanks for arranging everything. We had a great time. Diana and Roger

Many thanks to Jane and all at FTNZ. We completed a 23 day tour of both islands. Every detail promised was delivered perfectly. The accommodations...
Read moreMany thanks to Jane and all at FTNZ. We completed a 23 day tour of both islands. Every detail promised was delivered perfectly. The accommodations were excellent, and the itinerary was wonderful. FTNZ eliminated the uncertainty of planning what you hope will be a "trip of a lifetime." And we had one!! With deep gratitude ... Mark and Carol Zaitz, Colorado, USA

Hello Shelley, We very much enjoyed our holiday in New Zealand and have returned home with many wonderful memories. We very much appreciate...
Read moreHello Shelley, We very much enjoyed our holiday in New Zealand and have returned home with many wonderful memories. We very much appreciate everything going to plan and not having concerns about any of the arrangements that you made for our trip. The accommodations that you arranged were mostly of the highest quality and the hosts were both friendly and helpful. We would certainly recommend your services to any friends who were considering a self drive tour of New Zealand. While the comments below concentrate on the problems that we encountered, these did not significantly detract from the enjoyment of our holiday and were far outweighed by the positive experiences that made our time in New Zealand so enjoyable.

Hi Charlie Thanks so much for organising our trip and from the being met at the airport, being provided with a map book, local mobile phone and...
Read moreHi Charlie Thanks so much for organising our trip and from the being met at the airport, being provided with a map book, local mobile phone and printed itinerary, as well as the driver giving us a mini tour of Christchurch center really helped us just relax knowing that everything was well organised.   When we were challenged with the weather preventing some of our activities occurring on the days planned we were able to shuffle things around, apart from the last set of events at Mt. Cook. Thanks for taking the time at the outset to provide a non automated response to my initial email enquiry, followed up by a phone call. That is what made Vicky and me decide to book through you and we were not dissapointed with our decision, This was a great trip and thanks so much for making it all go so smoothly. Regards Jeff

We started making plans for our NZ trip by interviewing several travel outfits. We found Natalie at Fine Tours - New Zealand and stopped looking....
Read moreWe started making plans for our NZ trip by interviewing several travel outfits. We found Natalie at Fine Tours - New Zealand and stopped looking. From the very beginning we felt we found a partner that really cared about us and one that helped us customized a great tour. We were a bit aprehensive as we did not know what to expect but our expectations were exceeded in every respect. Every activity, reservation, car rentals, hotels, air travel, bookings, a free pre-paid telephone, triptic of our route, GPS, airport greeting and transport were flawless. We had the time of our lives and enjoyed every minute of our trip. It was as if Natalie and her crew even commanded the weather, which was spectacular. We are immensely grateful of the care with which the planning, execution and follow through were performed. We wholeheartedly recommend Fine Tours and we are talking about our experience with all our friends. We will be certain to travel again with Fine Tours on our next visit to NZ. Thank you and very best wishes for continued success. Natalie, you were our gardian angel and we can not thank you enough.

We've been home for a couple of weeks now but still reliving the wonderful memories of a fantastic trip. The arrangements made by Natalie were spot...
Read moreWe've been home for a couple of weeks now but still reliving the wonderful memories of a fantastic trip. The arrangements made by Natalie were spot on. All accommodations were well situated and easy to find with the maps and GPS. Our favorite was probably Manakau Lodge in Kaikoura; we were only there barely 12 hours but none of us wanted to leave! We had a great mix of sightseeing and activities. We only wish we could have stayed even longer!

Shelley was fantastic. B and B's were lovely as well as hotels selected. You need to recalculate your driving times. You state these times include...
Read moreShelley was fantastic. B and B's were lovely as well as hotels selected. You need to recalculate your driving times. You state these times include stops. We did not stop long or did not stop at all in some instances. If you state 3 hours it usually is 4 hours.. Only the last two stops was it correct. Auckland to Waitomo Caves and then on to Rotorua was a along day. Especially since you are learning how to drive on the left and use your new gps. Thank goodness we had two days there. Actually 2 days would be best in most areas since you arrive on the first day late. You NEED THAT SECOND DAY IN MOST AREAS. The first Toyota car was older and did not handle well. The second one was newer and was much better. I would suggest moving up to the next larger vehicle for safety and handling. The Taipu thermal wonderland is south of Rotorua. We saw that on our way to Napier rather than drive south-return to B&B and then next day cover same road on way to Napier. Overall NZ was fantastic, People, country, food, and cleanliness of land and cities was beyond expectations. Thanks for all Shelley. JB

I really enjoyed my trip very much except for the rain and the lost luggage. All the hotels arranged was very good especially the one at Mount Cook...
Read moreI really enjoyed my trip very much except for the rain and the lost luggage. All the hotels arranged was very good especially the one at Mount Cook and Queenstown. The scenery at these hotels were really beautiful. I would like to thank Andrea for all her hard work.

This was an absolutely wonderful tour! Everything went off without a hitch. It was a delight working with Natalie DeCaro; we gave her a few locations...
Read moreThis was an absolutely wonderful tour! Everything went off without a hitch. It was a delight working with Natalie DeCaro; we gave her a few locations and things we were interested in and she arranged an exciting and enjoyable tour of both the North and South Islands. All of the accommodations were perfect for us, our favorite being the Westwood Lodge in Franz Josef Glacier; Benson the 'Lodge Labradoodle' was an absolute delight to interact with. EuRopcar provided excellent service and the vehicles selected was perfect for us. It is very difficult to choose any single location or event that stood out among the rest; The Heli ice explorer tour at Franz Josef Glacier was awesome; my wife fell in love with Auckland and Christchurch and we even discussed the possibility of living in New Zealand. We will definitely return to New Zealand and I have already told several friends and co-workers that this should be a place high on their list of travel destinations and FTNZ would be the perfect company to assist them in making it an enjoyable expirence. Thank you very much for making this an experience to remember! Atiba and Yuki Mathlin

This was fabulous trip. Everything went extremely well. We never had a problem with any of the accommodations. They were all first class. The...
Read moreThis was fabulous trip. Everything went extremely well. We never had a problem with any of the accommodations. They were all first class. The excursions were fantastic. We were never disappointed.

Fine Tours New Zealand (Fine Tours) really listened to what we were asking for, and put together a trip with a perfect mix of adventure and...
Read moreFine Tours New Zealand (Fine Tours) really listened to what we were asking for, and put together a trip with a perfect mix of adventure and relaxation. Starting out, we knew nothing about New Zealand’s South Island and it would have been incredibly time consuming trying to research all that ourselves. Having Fine Tours take care of it for us, and pick places and things they knew we'd enjoy, made life so much easier, and saved us so much time. They picked great accommodations and activities. They also helped us to prepare for the trip by explaining what to expect. I would absolutely trust Fine Tours in the future to help us plan our next trip to the North Island.

We spent our honeymoon in New Zealand from the 31st July 2015 to the 9th August 2015 and booked our entire trip with Fine Tours New Zealand. I must...
Read moreWe spent our honeymoon in New Zealand from the 31st July 2015 to the 9th August 2015 and booked our entire trip with Fine Tours New Zealand. I must admit that from my first correspondence with Natalie Decaro, I knew that Fine Tours was a great agency and extremely professional. We had to adjust our itinerary few days prior to landing in NZ and FTNZ was extremely proactive and helped us on the spot! We have stayed in many lodgings and they were all great, especially Amuri Retreat in Hanmer Spring (highly recommended). We would like to thank Fine Tour and especially Natalie for everything she have done to us!! Big Kisses from Danielle and Karim and we will definitely recommend FTNZ to all our friends.

Hi Michelle Thanks for your note. We had a fantastic time in New Zealand, everything was brilliantly organised, thank you so much for sorting it...
Read moreHi Michelle Thanks for your note. We had a fantastic time in New Zealand, everything was brilliantly organised, thank you so much for sorting it all out. All the accommodation we stayed in was great for what we needed. The best one in terms of amenities and the room itself was probably the Regal Palms in Rotorua. All the others were great too but this one stood out. In Rotorua we visited Te Puia as suggested. The guide was great and told us a lot about Maori history and culture and the geothermal features were fascinating. We also visited Whakarewarewa living village. Here we didn't take a tour but just wandered around ourselves and had lunch in the cafe. We visited Wai-O-Tapu between Rotorua and Lake Taupo where we saw the Lady Knox Geyser and took one of the walks around the park. This place was really spectacular in terms of the volcanic and geothermal features. At Taupo we visited the Huka Falls which were good. We just did this on foot as with a three year old in tow the jet boat rides weren't going to work. It was a beautiful day so we got some great views of the falls. We took Jacob swimming to the thermally heated AC Baths (the local council pools) - these were great for kids! We also visited the Craters of the Moon. To be honest this was a bit disappointing in comparison to the other geothermal parks we had already seen. I think if we had gone here first our impression would be different but having been to Te Puia and Wai-O-Tapu I think we had already seen some pretty impressive stuff. We all loved Napier. From here we drove out to a local winery, Black Barn, that had been recommended by a friend.We had an excellent wine tasting and lunch. Everyone here was really friendly and I would recommend it as a safe bet for anyone who doesn't have time to tour around a number of vineyards. Jacob loved the play grounds along the boardwalk - again a really good facility for kids.  We spent some time wandering around the city and popped in to the museum and shop where the ladies gave us a lot of information about the history of the city. Queenstown was just great fun. We all loved the town itself but especially loved going skiing. Both Frankie and I are fairly advanced skiers but with living in Singapore we hadn't skied for a while so both The Remarkables and Coronet Peak had just enough terrain to ease us back in to it. This biggest thing for us here though was the Skiwi Club that we booked Jacob in to. He did one day at The Remarkables and two days at Coronet Peak, both were just fantastic with him. He came away each day absolutely exhausted having had the best time - he is still talking about it and how much he loves skiing. It goes without saying that the mountain scenery around Queenstown is just breathtaking. We feel very lucky to have been able to spend a few days in such beautiful surroundings. Both cars we had for our trip were great but I'm not sure Eurocar put a lot of thought into which to allocate for each place. In the north island we had a Mitsubishi Outlander which was 4WD and in the south island a Toyota Rav4 which was 2WD. Both were perfect cars but it would have made much more sense to have had the 4WD in the south and the 2WD in the north. It's a really small point and I know the rental company just allocate what they have in the class you book. I just wanted to let you know about it in case you are able to influence them for future tours. To be honest I wouldn't even have thought of it if they had given us a 2WD in both places it was just because we got a 4WD in the north that it occurred to me. All in all though it was a fantastic trip and brilliantly organized by you - thank you very much. Kind regards Iain

This is the first time for both of our families to visit New Zealand. We can't thanks more for your meticulous planning and arrangements to make our...
Read moreThis is the first time for both of our families to visit New Zealand. We can't thanks more for your meticulous planning and arrangements to make our journey so enjoyable. The accommodations, food, travel plans, fitted perfectly to our kids and ourselves. You did much more than we expected. We loved all the luxury lodges you arranged as they are both family friendly & located at wonderful scenic places. This is "The Best" tour we ever had. Thanks Verity again for all your works! We will definitely recommend you to our friends who wanted to visit NZ. Best regards From Tom Cham & Isaac Tang family Aug 10, 2015

Wow, what an amazing adventure we had! Thank you so much Natalie for all the work upfront and while we were on the road. We loved every minute of...
Read moreWow, what an amazing adventure we had! Thank you so much Natalie for all the work upfront and while we were on the road. We loved every minute of the places you suggested and the tours we were able to make. The hotels were perfect for us and we were able to do laundry along the way, which was a big help! All of the arrangements went off without any glitches and we were able to communicate with you to make changes along the way. While I was sad to miss the whale watching due to weather, I was able to spot one off the coast of Australia! We'll have to make another trip. New Zealand is beautiful and has very helpful and wonderful people. Definitely a country we would love to comeback to! Thanks again for a trip of a lifetime! Denny and Janet Ferrera

What a fantastic holiday ! Everything we travelled to or booked was better than we expected. Michelle's help in sorting the itinerary was first class...
Read moreWhat a fantastic holiday ! Everything we travelled to or booked was better than we expected. Michelle's help in sorting the itinerary was first class and everything was booked and expected when we arrived. Really well organised. We didn't want to leave - New Zealand really is the most beautiful country we've visited and the people were all so friendly.

Dear Shelley, We had the most amazing trip even though it was just 7 days. You and your team did a fantastic job to take us through to see the...
Read moreDear Shelley, We had the most amazing trip even though it was just 7 days. You and your team did a fantastic job to take us through to see the beautiful island as much as we could possibly think of. We loved how you communicated so discreetly with everything so well planned and we didn't even meet! We felt like we were on a covert mission. Hahaha.. Everything went so perfectly fine and no doubt you live in the most beautiful country. Thank you all once again for your hospitality and job well done. We truly had a fantastic honeymoon :) And looking forward to many more trips there. Sathes & Ristina

Dear Natalie, We had a fine time. Fine Tours New Zealand provided us with excellent road directions, lovely bed and breakfasts where we enjoyed...
Read moreDear Natalie, We had a fine time. Fine Tours New Zealand provided us with excellent road directions, lovely bed and breakfasts where we enjoyed both the proprietors and guests immensely, especially Eliza's Manor in Christchurch and The Peppertree in Blenheim. The two tours we scheduled were excellent: Wilson's in Abel Tasman and Sounds Connection for winery tour in Blenheim. Although our Whale Watch Tour in Kaikiura was cancelled due to sea conditions, we loved the seals along the coast. Thank you Natalie. Our only criticism was that we did not receive note that the Ferry leaving Wellington was running 2 hours late. Also, Natalie, I have a Verification of Cancellation Form from the The Whale Watch Tour and request our fee be refunded to our credit card. I will mail back the cell which we did not use. Rosalind Leaming

My wife, Sally, and I have been back in the U.S. for a week after a wonderful two week loop of the South Island. We were impressed by the natural...
Read moreMy wife, Sally, and I have been back in the U.S. for a week after a wonderful two week loop of the South Island. We were impressed by the natural beauty in all the locations, but Wanaka is the place we would like to return and spend more time. The accommodations were first class and our hosts went out of their way to make our stay enjoyable.

31 Days Length & Breath 27th March to 26th April 15 This was the longest and biggest holiday I had ever put together for my wife and I. It was...
Read more31 Days Length & Breath 27th March to 26th April 15 This was the longest and biggest holiday I had ever put together for my wife and I. It was to celebrate our 35th wedding anniversary and both our 60th birthdays. Once we decided that New Zealand was going to be the destination, I did some research on specialist companies to organise our trip to NZ. Fine Tours NZ (FTNZ) was chosen because of the wide variety of holidays on offer. From my first contact the staff could not have been more helpful. After providing budget and basic details of what we liked and might like to do FTNZ provided an initial itinerary. We made some minor amendments and booked our trip, staying in a mixture of apartments and motels. The attention to detail was of the highest standard. Michelle the initial consultant went the extra mile to make sure that we got what we wanted; Natalie took over later in the process and made some very last minute changes to the itinerary to make one leg of our driving legs less arduous. Arrived in Auckland on 27th March and our holiday could not have started any better. Met by a very friendly driver and delivered to our first accommodation for a three night stay, very comfortable, clean and ideally positioned, this set the tone for the rest of the holiday. Every detail was attended to and documented is a very compressive package including a detailed itinerary, map, and all the booking references for accommodation, cars, and excursions and driving directions. The suppliers who Fine Tours NZ used were outstanding, extremely helpful and offered upgrades where available at no extra charge that included Euro Rent a Car upgrading on both islands. The standout accommodation was at the Quest Rotorua not just because of the standard of the accommodation, it was the extremely helpful and friendliness of the staff. This was closely followed by Sea Spay Suites Bay of Islands and Ocean View Chalets Abel Tasman. I would have to say that all the accommodation had very comfortable beds which guaranteed a very good night’s sleep. The stand out activity; the boat trip to and the cruise of Doubt Sound truly amazing. This was closely followed by Sea Kayaking and Nature Walk in Abel Tasman. The chalet in Abel Tasman provided the most amazing night of star gazing. While driving to the accommodation my wife questioned why we were being sent so far off the beaten track, but that entire day ending with us standing outside in the pitch black for over an hour in awe of what we were seeing provided the answer. There were many more highlights to the holiday too many to share in this testimonial it all went so smoothly thanks to Fine Tours NZ. We have visited many places with different travel companies and this stands out as the best so far. So if you want a carefree well detailed and supported holiday to NZ, Fine Tours NZ is the only company you should use, they are OUTSTANDING. We give 9 out of 10 to make sure that FTNZ continue to strive to improve. Corinne & Erskine Douglas

We had an amazing trip. The custom itinerary gave us a complete visit to New Zealand without being exhausting. The diversity of tours was terrific...
Read moreWe had an amazing trip. The custom itinerary gave us a complete visit to New Zealand without being exhausting. The diversity of tours was terrific with excellent choices of activities. We had an excellent flavor of the Cities and the countryside and the hotels were wonderful. The train was a nice break, although they need to be better with their scheduling; never on time. We were extremely pleased with Fine Tours of New Zealand and would recommend them highly. There is a big plus to having a local from the country you are visiting plan your tour! We met others who were not so fortunate. Thank you Michelle!

Your personal thorough attention made our holiday great and worry-free. Thanks so much for your painstaking preparation, the great support...
Read moreYour personal thorough attention made our holiday great and worry-free. Thanks so much for your painstaking preparation, the great support documentation, rapid communication and, of course your great advice on itinerary, activities and accommodation. All arrangements went like clockwork thank you. All accommodation and trips took us straight thru with the exception of Kaikoura whale watch had a right "jobs worth" who wanted a voucher even tho we had ID and we were on his screen!! A truly memorable holiday. We love NZ. The activities were super - Milford's Weather gave us a different experience (torrential rain), poor luck with the commentary on Kaikoura whalespotting. The highlights for us were Glacier Helicopter, Dart River, Oamaru blue penguins and BOI discover hole in the rock trip. The cancelled White Island trip was a stroke of luck, as mentioned, as Gill wasn't a fan of geothermal stuff. The trips and beach we did that day counted as one of our most enjoyable. Accommodation outstanding - the Establishment, Titore Lodge hotels understandably topping the list, however all motels were from good to excellent. Sea views abounded - so thanks for the trouble you took. Tauranga trinity wharf room view disappointed (as U know), Wanaka Clearbrook was OK however had a bustling busy feel coinciding with Big groups of Chinese arriving. Coromandel Harbour View was a bit basic but more than made up for it with its balcony bay view. Brown's (@QT), Bolton in Wellington and St Clair in Dunedin were excellent. Te Anau Lakefront probably topped our Motel Stays. Though very good Aspen Court (FJ), Anchor Inn (Kaikoura), Regal Palms (Rotorua). Quest in Auckland was a good stay on our final night - v nicely situated and well appointed tho' a bit tired. We got v lucky with Europcar vehicle - I'd like to think you may've influenced - the booked RAV4 was upgraded to a Highlander for S Island. RAV4 in North. Europcar's cars (almost new), readiness and customer service was excellent. Needed to replace a faulty SatNav in Dunedin Airport. And no speeding ticket! Finally, and to repeat, your personal thorough attention made our holiday great and worry-free. Thanks, Stu & Gill Foster

We have returned from our South island Tour and just about recovered from our jetlag! Kathy and I were delighted with the itinerary you created for...
Read moreWe have returned from our South island Tour and just about recovered from our jetlag! Kathy and I were delighted with the itinerary you created for us and also the accommodation you recommended. It was a great mix of motels, B&Bs, hotels and lodges. We were not disappointed with anywhere we stayed. It is difficult to pick out any individual locations but Split Apple Lodge, Dunluce B&B and Kaimata lodge (although remote!) were particular gems not only in respect of the accommodation but the friendliness and helpfulness of the owners etc. Thanks very much for organising such a brilliant trip. It was good to see you in Wanaka. We shall certainly be in touch when we next plan anything similar in NZ.

Recent trip of the Barthel family to New Zealand. They were very impressed with the excellent travel arrangements, the hotels and daily tours....
Read moreRecent trip of the Barthel family to New Zealand. They were very impressed with the excellent travel arrangements, the hotels and daily tours. Everything went very smoothly, the people very helpful and friendly. Magnificent countryside. The whale watching and the food just great. Milford sound fantastic. Excellent Tour.

You fully deserve credits for all the hard work! Firstly, I think the way your company operates is extremely professional. You have user-friendly web...
Read moreYou fully deserve credits for all the hard work! Firstly, I think the way your company operates is extremely professional. You have user-friendly web interface which was easy to navigate. You responded to my initial query very fast and with ready proposal! Literally every step of our journey was well taken care of! Great recommendations of places - all were suitable for the ages of our kids and well spaced. We would have unlikely found such a great tour like Nature Wonders Naturally in Dunedin on our own. And it was an amazing nature experience. The choice of accommodation was great - I think you understood very well what kind of accommodation we enjoy the most! Tarata Fishaway was spectacular! The place itself is probably one of the most scenic places we've ever been. Steve and Trudi ensured we had the most wonderful time. Their daughters entertained our girls with animals, and even brought 2 cute dachshund puppies for them to play. Homemade food was great and I still remember Christmas Pavlova. We had lots of fun kayaking, and overall, we wish we stayed there much longer! The other wonderful experience we had was at The Factory. We were deeply impressed with warm hospitality that Paul and Janet extended to us. Meeting people like them left us with a very warm feeling about New Zealand people and wanting to come back again. Accommodation itself was great - the place is very well taken care of, clean and neat. We were treated with wonderful seafood which we immediately put on bbq! Paul even shared his snorkeling gear so that we can try to catch some on our own. Kids went seashell hunting and chased Sparkie, the cat, and chickens around. I also would like to acknowledge Michael Young from 858 George Street in Dunedin for being a fiendly host and also for the quality of the accommodation. Thank you once again Shelley. If we decide to visit New Zealand again (or know anyone who would ilke to) - we will have no hesitations to contact you. Max, Elena, Maya & Kira

New Zealand was our dream trip as we wanted to experience all the scenic beauty. We had a friend who had used Fine Tours and recommended you. Our...
Read moreNew Zealand was our dream trip as we wanted to experience all the scenic beauty. We had a friend who had used Fine Tours and recommended you. Our experience was wonderful from beginning to end. Shelley was friendly and helpful with suggestions and clarification on questions we had. When a change had to be made to our itinerary due to a ferry schedule change, she let us know different options and we were still able to do everything we initially planned. All of the reservations went seamlessly--all we had to do was give our name at hotel and activity checkins and everything was ready and waiting for us. The accommodations that Shelley arranged were well suited to our preferences and provided just what we needed. We appreciated the photo atlas, itinerary booklet with summary pages of reservation details, NZ cell phone, and most especially the very cute "chilly bin" that was waiting for us at our first hotel--that allowed us to carry food with us and save some money to spend at the wineries. Only one thing was lacking--a warning about needing bug spray for the sandflies on the West Coast of the South Island. Nasty little buggers! Thanks Shelley for helping us to have the best vacation ever.

Dear Shelley, We had the most amazing trip even though it was just 7 days. You and your team did a fantastic job to take us through to see the...
Read moreDear Shelley, We had the most amazing trip even though it was just 7 days. You and your team did a fantastic job to take us through to see the beautiful island as much as we could possibly think of. We loved how you communicated so discreetly with everything so well planned and we didn't even meet! We felt like we were on a covert mission. Hahaha... Everything went so perfectly fine and no doubt you live in the most beautiful country. Thank you all once again for your hospitality and job well done. We truly had a fantastic honeymoon :) And looking forward to many more trips there. Sathes & Ristina

This was an absolutely amazing itinerary that worked extremely well for us, and without a hitch. We missed the Dart River safari due to weather, but...
Read moreThis was an absolutely amazing itinerary that worked extremely well for us, and without a hitch. We missed the Dart River safari due to weather, but added in the White Heron Sanctuary Tour in Whataroa. Our experiences will be put in a documentary to music and shown to several hundred visitors at the Silver Bay YMCA, NY this summer. Do stop in! Kudos to Michelle and the team that made this such a memorable and fun experience for us. We love NZ. It's a beautiful country, with lovely welcoming people, and fun adventures. The B&Bs were excellent (with a special shout-out to the kind folks at Rotorua), and the fine services at the Auckland and Wellington hotels. One suggestion: strike the city of Dunedin as an overnight and add in blue penguin sightings. Thank you! Pam and Rob Fischer

We booked our tour from the UK and were lucky to deal directly with Shelley who gave us advice and help in putting together a great tour that meant...
Read moreWe booked our tour from the UK and were lucky to deal directly with Shelley who gave us advice and help in putting together a great tour that meant we got to see the best that NZ had to offer. All our accommodation, transfers and cars were well planned and well organised. During our holiday we had cause to contact the 24 hour emergency help line, and although answered quickly the advice was basically to look up solutions to our problem ourselves on the Internet. Whilst we were able to do this, we do feel that the service could have been rather more supportive. That said I would recommend Fine Tours if you are after a tailor made trip.

I cannot thank enough the team from New Zealand Fine Tours! Best services ever! They suggested the entire trip and booked the hotels, cars and...
Read moreI cannot thank enough the team from New Zealand Fine Tours! Best services ever! They suggested the entire trip and booked the hotels, cars and entries to the National Parks. The guide book provided was very helpful and very accurate. Upon arrival, I requested changes to be made to the reservations. The team were available even Sunday and were able to make the changes I requested. tej services was OUTSTANDING! I have had a most memorable trip thanks to New Zealand Fine Tours. cannot thank then enough. I highly recommend them to any traveller!

My husband and I were extremely pleased with the itinerary that Shelley put together for us. All the accommodations were fabulous and the tours were...
Read moreMy husband and I were extremely pleased with the itinerary that Shelley put together for us. All the accommodations were fabulous and the tours were very good. The whole trip was very relaxing and we thoroughly enjoyed every minute of it. We finished the three weeks without any hitches. Thank you Shelley for a wonderful itinerary to see New Zealand. Dr. and Hina Nundkumar

Firstly, I would like to say Virginia and I were very happy with the trip. I cannot think of any area where we thought it could have been done in a...
Read moreFirstly, I would like to say Virginia and I were very happy with the trip. I cannot think of any area where we thought it could have been done in a better way. All the accommodation we stayed in was very good, with some being excellent.The tour booklet, including the driving instructions was very helpful and also serves as a nice reminder of the trip, and we used your additional suggestions for extra stops and things to see on several occasions. All of the hotels expected us and there were no exceptions, and the excursions we had pre-booked were similarly efficient. So in summary we were very pleased with the route and itinerary you outlined, and the logistics were excellent. Your company was held in high regard by all we spoke to and that was nicely reassuring. If we come again I will definitely use you, and I would have no reservations about recommending you to friends

We had a wonderful time. Everyone asks what our favorite place was and I can't answer because it was all beautiful and unique in its own way. ...
Read moreWe had a wonderful time. Everyone asks what our favorite place was and I can't answer because it was all beautiful and unique in its own way. Shelly did a wonderful job putting our tour together. The places we stayed at were clean, comfortable, and located in areas where we could walk if we wanted to. The staff was very helpful with directions and suggestions. Loved having someone meet us and take us to the motel until the car was delivered. No worries. We would love to go back someday and definitely would contact Shelly again. In fact, I have recommended Fine Tours [to people] if they plan to visit New Zealand.

Hope you are well. Just wanted to say thank you for all your hard work on our trip organisation. We had a fantastic time and everything was...
Read moreHope you are well. Just wanted to say thank you for all your hard work on our trip organisation. We had a fantastic time and everything was organised superbly. We particularly liked the itinerary and pack we received - and the mobile phone was extremely helpful. We found all of the accommodation to be of a good standard and well located - with some being particularly exceptional (Nikau Lodge, Westwood Lodge, Distinction Te Anau and Scenic Suites). The Fiordland Navigator overnight cruise was completely brilliant - It was really well run with great food and very friendly staff. The itinerary was also just right, with enough time to relax whilst also getting round the all of the places we wanted to see (there can always be more time, but in the circs we think we covered the right amount and ticked our main boxes). We thoroughly enjoyed seal swimming, whale watching, the glacier boat trip and the glacier heli flight. All were fantastic and well worth their respective costs. We also really liked Akaroa on our last day - so beautiful. We had great food everywhere - but notable places were: Custom House ( Dunedin), Ironic (Dunedin), the Landing (Wanaka), King Tiger (Franz Josef), Dux Dine (Christchurch), Hislops (Kaikoura), Miles Better Pies (Te Anau), Da' Tony's (Te Anau), Panorama (Mt Cook). The car hire was incredibly no fuss and we were very happy with our car which was an upgrade. Driving in NZ was great and so easy compared to the UK! All transfers were really smooth.You were very helpful from start to finish and it was a comfort and useful to know that there was local assistance on hand to book activities and get information. Overall, we could not be happier with the trip and the service and would not hesitate to recommend New Zealand Fine Tours (indeed, we already have). Feel free to quote any of what I've said.

We recently planned a trip to New Zealand and contacted New Zealand Fine Touring to arrange the details. Our experience was one of complete...
Read moreWe recently planned a trip to New Zealand and contacted New Zealand Fine Touring to arrange the details. Our experience was one of complete satisfaction. Our itinerary was planned with professionalism ensuring we maximized our time and interests without feeling rushed. The accommodations selected far exceeded our expectations as well as the suggestions we received for activities in both the South and North Islands. Finally, as we were using a rental car, the meticulous documentation and cell phone provided was a great assist and demonstrated the great detail New Zealand Fine Touring provides to ensure a great customer experience!! When planning a trip to New Zealand, I highly recommend New Zealand Fine Touring as your choice for a fabulous trip! Dennis Murphy Philadelphia, PA USA

Dear Shelley Thank you for helping us to plan and arrange this trip. This has to be our best vacation ever. The fact that this was self drive made...
Read moreDear Shelley Thank you for helping us to plan and arrange this trip. This has to be our best vacation ever. The fact that this was self drive made it even better. We could stop wherever and whenever we felt like, be it the lookouts or the picnic benches, take detours off the route, and take our time with doing what we want to do. We loved all the unique destinations and accommodations that were arranged for us. The scenery was beautiful, from the mountains to the forests to the beaches. Even though the unpredictable weather affected some parts of our trip and prevented us to explore Mount Cook and Abel Tasman, being there and admiring the views (even in the overcast or rainy weather) was more than enough to make up for it. Our kids also enjoyed the short walks around Mount Cook, Arthur's Park, Kaikoura and Punakaiki. There's always something to look forward to at the end of the walk, be it a waterfall, a stunning beach, or just an amazing view. Your country is amazingly beautiful, and we've only seen the South Island. Again, thank you Shelley and the Fine Tours team. We will definitely return to New Zealand with you the next time.

Dear Michelle Thanks for arranging our tour so perfectly and professionally. Travelling from the north to south island was a wonderful experience. NS...
Read moreDear Michelle Thanks for arranging our tour so perfectly and professionally. Travelling from the north to south island was a wonderful experience. NS is a beautiful country! Our accommodation was good and staff at the different motels were professional and friendly.

Arrived very late into Wellington on a late October evening meet and quickly taken to our hotel for the night. Spent the next 8 days(not nearly...
Read moreArrived very late into Wellington on a late October evening meet and quickly taken to our hotel for the night. Spent the next 8 days(not nearly enough time) exploring on our own with our suv the north island from Napier to Lake Taupo on to Rotorua to The Shire of the Hobbits to Coromandel and Auckland for a quick night and then home to US. The scenery breathtaking, the people friendly. So many surprises about the land and the native culture. We really felt we were able to immerse ourselves into the feeling of what is New Zealand. Being handicapped made in a challenge at times, but Verity Gemmell always was a phone call away to offer assistance. We really should have had a couple more days for a more leisurely travel time. Napier was the biggest surprise for us, as we are Floridians and well versed in citrus...but to see orange groves next to apple, cherry, fig and olives all in bloom and growing together was a really wonderful sight for us. I am a sheep person...love seeing them, so I was delighted at every turn...especially since it was lambing season. Spring is a great time to visit, however colder than we expected...but the kiwis said it was colder than usual even for them! WE thank New Zealand Fine Touring and the land and People for make this a wonderful 50th Anniversary trip for us. John and Sharon Phelps, Florida USA

The short story: we had a WONDERFUL trip! Thank you! Everything worked flawlessly and your bookings for lodgings and activities were outstanding....
Read moreThe short story: we had a WONDERFUL trip! Thank you! Everything worked flawlessly and your bookings for lodgings and activities were outstanding. Some details below, but you can be sure we will tell our friends about your services and, if per chance we visit New Zealand again, we will certainly come back to you. The details: 1. Many of the activities and some of the lodgings asked for vouchers. We didn't have any vouchers but it turned out never to be a problem. Some places just asked for the reservation reference number instead or asked to photocopy the page from the itinerary with their booking on it. I don't know if we were supposed to have vouchers, but, as I said, it was never a problem. The bookings worked flawlessly. 2. All of the lodgings were perfect for us, tho some stood out exceptionally. The Kaimata Retreat was a complete surprise and absolutely wonderful. It was an adventure to get to (and, in all honesty, we initially wondered why you had booked us there rather than in town, but we quickly discovered that it is a completely magical, beautiful place). We had private dinners cooked for us by the chef Aidan that were remarkable. Such a novel concept to have the chef right there talking about your meal (or anything else brought up)! (An aside, the address given was not correct—you gave 267 Cape Saunders Road but 267 looked like a private drive; the Retreat was further up...perhaps 269?? anyway, a little confusing). Also the Riverrun Lodge was exceptional. Just beautiful and Meg is such a gracious and informative host. We loved it and wanted to spend even more time in Wanaka. George at the Te Anau Lodge was also a charming and friendly host who we enjoyed very much. And tho we didn't have much time in Queenstown, Browns Boutique Hotel was wonderfully located. 3. We felt so fortunate with regard to the weather we had. I know you are not responsible for that but we had brilliant opportunities to see NZ in its many moods and caught sunshine at pivotal moments, so Andy, the photographer, came home with about 1700 photos! We even got sun the day we drove to Mt. Cook National Park so we saw Mt. Cook, those breathtaking glacial lakes, and even took a time lapse of sunset on Mt. Cook. 4. The choices of activities suited us very very well. David, I recall you suggested we include the Otago Peninsula, and that was completely brilliant. It is gorgeous and turned out to be one of our favorite places. Thanks for that. We skipped the Larnach Castle and could have skipped the Wildlife Cruise and Penguin Reserve. We enjoyed just hiking around the area, and the cruise and reserve were not that interesting and involved quite a lot of driving to and fro. I know I already tailored some of our itinerary to just wandering on our own, and probably I should have done just a tad more of that, but we really have no quarrel with the itinerary we had. The overnight cruise on Doubtful Sound was spectacular; the crew was outstanding and the breadth of time to experience the fiords was perfect. The wine tour at Wanaka was like a taste of home, and the helihike was outstanding. We had a very moody day on Milford Sound but it was different enough from Doubtful to be completely enjoyable. I missed the little map you had included of the Milford Road. We managed just fine because, of course, it is well signed, but...a suggestion...it might be nice to include that map right in the itinerary. 5. The Photo Atlas you included was wonderful to have. The GPS served us well inside the cities and towns, but in between we preferred to use the Atlas. So nice to have the broad context of the areas we were visiting and follow along the route. An excellent part of the packet. And tho we didn't use the phone much, it was good to have the few times we did use it. We left it at the Sudima to mail off and I assume/hope it got back to you. 6. There were a couple of times we would have appreciated more information...like to bring your own towels to the glacier pools, and that the Rob Roy Track, which we had had our eyes on, was more demanding than described (Meg provided delightful alternatives for us). So... we enjoyed ourselves completely and found NZ to be a beautiful, friendly country. I'm so glad I found you on the web! You did a very fine job!

My wife and I had a great time in New Zealand and it was all because of the great planning and support provided to us by Shelley from Fine Tours. ...
Read moreMy wife and I had a great time in New Zealand and it was all because of the great planning and support provided to us by Shelley from Fine Tours. Every step of the trip was meticulously worked out which allowed us to enjoy our vacation stress-free. There were a couple of occasions when we had inclement weather and were unable to do the planned excursion for that day. Shelley helped us rebook other excursions in order to continue our holiday unhindered. All in all, a wonderful vacation, beautiful country, friendly people, and great support from Shelley and Fine Tours. We will definitely recommend your services to anyone planning on traveling to New Zealand. Thanks again! Travis and Renee Turner

We, myself and my wife had the privilege of getting Fine Tours New Zealand arrange our self drive tour in New Zealand. Our experience in dealing with...
Read moreWe, myself and my wife had the privilege of getting Fine Tours New Zealand arrange our self drive tour in New Zealand. Our experience in dealing with Fine Tours from day 1 was extremely satisfying as they, (our consultant was Shelley Bates, Thank You, Shelley) we're really professional in answering our queries and providing excellent advice. The tour arrangements were perfectly made with no hic-ups. We enjoyed every minute of our stay inThis beautiful country, New Zealand. We have no hesitation in recommending Fine Tours for anyone wishing to travel to New Zealand. Thank you fine Tours team for making our holiday a memorable one!

Dear Shelley, Apologies for the late posting. Your personal attention to detail and prompt response to our questions really set the scene for our...
Read moreDear Shelley, Apologies for the late posting. Your personal attention to detail and prompt response to our questions really set the scene for our 40th Wedding Anniversary adventure. And what an adventure.... it was truly wonderful. Our memories are many - from seeing a nursery pod of dolphins at Paihia to whale watching at Kaikoura. The stunning vistas of Mount Cook and the Tranzalpine train journey (coast to coast). The excellent accommodation which you sourced and booked for us within our budget and the individual route you planned which made allowances for us to stop off and visit friends. Try doing that with a coach tour! We particularly enjoyed the Dart River Jet Safari and the cruise on the TSS Earnslaw followed by the excellent evening meal at Walter Peak farm. Without going through a daily log of our holiday, it would be true to say it was one of the best we have ever had. Your planning, attention to detail and care whilst we were there is surely unrivalled. I would not hesitate to recommend Fine Tours and you as an individual for such dedicated care and attention. 110% Thank you and hopefully it won't be too long before we are calling on your services again. Best wishes Frank & Margaret

Dear Shelley, Our visit to New Zealand was extraordinary! Thank you for assisting us in planning our time there. The self drive tour was perfect...
Read moreDear Shelley, Our visit to New Zealand was extraordinary! Thank you for assisting us in planning our time there. The self drive tour was perfect - we especially enjoyed the freedom it offered. This type of tour allowed us to stop in small towns, take pictures whenever we found something of interest, join organized tours if we wanted to, visit wineries, restaurants, shops and museums not usually on tour routes (National Army Museum), and enjoy vistas while picnicking along the roads. The weather was absolutely perfect! The Regent in Rotorua was our favorite of all the hotels we stayed at. The room was modern and comfortable; the staff extra helpful and friendly. Thank you again for the services you provided us. We will refer to you any friends traveling that way.

Thank you for organising a great tour for the 3 of us. The Canadian visitors especially were most impressed of course with the scenery and the sheer...
Read moreThank you for organising a great tour for the 3 of us. The Canadian visitors especially were most impressed of course with the scenery and the sheer beauty of the South Island. The weather behaved itself the whole 2 weeks starting from Christchurch down to our last day in Queenstown. All the guides and tours that you organised have been great and not only knowledgeable but adds a personal Kiwi touch to our experience. I could not fault any of them. The extra attention and care that each one of them showed with the different tours made us all feel special and they genuinely was passionate about their jobs. Overall we had a fantastic 2 weeks. Yes we would highly recommend Thrifty Tours and our personal consultant Kayla Bailey to future guests. Ima very happy and satisfied customer. Lorena

Our trip on the North Island was fascinating. The history, culture and beauty were waiting for us at the beginning of each day! Thanks to Shelley at...
Read moreOur trip on the North Island was fascinating. The history, culture and beauty were waiting for us at the beginning of each day! Thanks to Shelley at Fine Tours New Zealand we had a perfect itinerary for our goals. So many options and suggestions were presented for each area we visited. Even the agent at the rental car pick-up in Auckland....Europcar went out of his way to get us acclimated to driving on the opposite side of the road. We are sold on FTNZ! The Tuggles USA

A huge thank you to Fine Tours New Zealand for arranging an itinerary ideally suited to our brief. With over 50 years of international travel...
Read moreA huge thank you to Fine Tours New Zealand for arranging an itinerary ideally suited to our brief. With over 50 years of international travel experience this was our best vacation and we will certainly be returning to a wonderful country and people.

Our South Island driving tour and transfer up to Tauranga was most enjoyable. It was well-planned by Fine Tours and we had no trouble finding our...
Read moreOur South Island driving tour and transfer up to Tauranga was most enjoyable. It was well-planned by Fine Tours and we had no trouble finding our way or staying on schedule. The accommodations were all very pleasing, especially the Hapuku Lodge and Treehouses, just North of Kaikoura. Our suite there was luxurious and they have a wonderful chef. We can recommend Fine Tours N.Z.

Thanks very much to Michelle and all at New Zealand Fine Touring for organising our holiday. We very much enjoyed seeing New Zealand, the weather was...
Read moreThanks very much to Michelle and all at New Zealand Fine Touring for organising our holiday. We very much enjoyed seeing New Zealand, the weather was perfect and everything went as smoothly as possible. Michelle was very accommodating when doing the initial planning and got the whole trip sorted at quite short notice. The private transfers to/from the airport were an excellent way to start and end the journey. The itinerary package was comprehensive and the Kruse GPS unit was a great way to learn more about the areas we passed through. All the activity bookings etc. went as planned and we were treated very well throughout our entire trip. The accommodation was mostly very good. We especially enjoyed the George in Christchurch where the food was excellent and the service absolutely top notch.

We just want to thank Fine Tours for their attention to detail as we spent 28 days exploring the North and South Islands. We had so much fun working...
Read moreWe just want to thank Fine Tours for their attention to detail as we spent 28 days exploring the North and South Islands. We had so much fun working with Shelley on the perfect itinerary for everything we wanted to accomplish. We booked our first trip to NZ in 2013 through Fine Tours and we were so impressed (with the country and Fine Tours) that we decided to return in 2014. All of the accommodations were great, in beautiful locations and many of them had kitchenettes and laundry facilities. We were away from home for 2 months so these features were really important to us. We were especially impressed with Shelley’s responsiveness as we customized our itinerary and we were able to change things right up to the last minute. I highly recommend Fine Tours New Zealand to anyone that is traveling to NZ and is somewhat unfamiliar with the country. In fact, we will be returning in 2015 and, of course, will be booking our perfect trip with the help of Fine Tours.

We had a wonderful 23-day trip around New Zealand, and really appreciated Michelle’s assistance in organizing everything for us, particularly...
Read moreWe had a wonderful 23-day trip around New Zealand, and really appreciated Michelle’s assistance in organizing everything for us, particularly as we were a bit last-minute in getting it booked, so weren’t up to the task of trying to do it all ourselves. Fine Tours NZ also provides a lot of added value in terms of information, tools and support; I’m glad we used them and would recommend to others, even if you usually make your own arrangements as we do. The website was very helpful in identifying our interests and desired activities, and is a brilliant way to get started. We were able to customize our itinerary and in most cases went with the accommodations suggested by Michelle, with only a couple of modifications based on our research. We were very pleased with everywhere we stayed; as promised on the website, they were all in good locations which I think is key. The Bolton in Wellington was the most out of the way, being a good walk to most of the restaurants and waterfront, but only by a few blocks – and it was a lovely hotel. Our favorite was Fletcher Lodge in Dunedin. Generally, Michelle understood what sort of accommodations we were looking for and was able to quickly recommend and book what we wanted, saving us hours of effort. Detailed reviews for each property are on Trip Advisor. We pre-booked activities for the first couple days of our trip, which was great as we didn’t have to think about it. The wine tour was perfect, and we got very lucky with the weather for our day at Milford Sound. A fellow passenger said she’d spent a lot of time researching all the tour companies that go to Milford before picking this one; I felt fortunate we were able to rely on FTNZ to do all that for us! At the other end of our trip, we didn’t pre-book the Americas Cup sail in Auckland, as we wanted to be flexible regarding the weather, which turned out to be a good idea since it was so windy that it was cancelled the first two days we were there. Being met at the airport on arrival in Queenstown, with a bag full of materials for our trip, was a great way to start. The full-color road atlas was wonderful, and so helpful as we were driving around the country, even more than the bound copy of our itinerary and driving instructions for each leg of the trip. Having all the brochures about the cities we were visiting, and the cuisine guide, was also a nice touch. The provided cell phone with airtime credit was also good to have, as we were able to give an emergency contact number to our family before we left (although thankfully no one used it!) and it was handy for making local calls – or if we’d needed to call back to the US, at the same rate as local calls, surprisingly. I did bring an unlocked smartphone and bought a NZ SIM card so we would have internet access, which I highly recommend – for only $20 I was able to check maps and other info while we were driving, as well as access e-mail, even when WiFi was unavailable or not working well (our one frustration with New Zealand). The Kruse Travel Guide GPS system is a great idea, although the technology seems to be in need of an update. Our first unit was almost unusable as the touchscreen was going bad. I called Michelle (thanks again for the phone!) and she immediately arranged to have a replacement unit sent to our next destination – great customer service, and so nice to have that kind of support. The second unit was much better. As a GPS, it is a very rudimentary system, lacking many of the features one might be accustomed to, such as the ability to see an overview of the route, time/distance to destination, or save addresses. And sometimes it seemed to be sending us in a questionable or wrong direction – heading from Queenstown to Dunedin, I questioned a turn and checked Google Maps, then we stopped to ask a local and she turned us around and pointed us back in the direction Google Maps indicated, rather than continuing to follow the Kruse directions. Perhaps we would have gotten there eventually but it seemed like a much longer backroad route. Most of the time, however, it was very useful, and certainly much better than not having a GPS – I would just recommend supplementing it with printed maps and/or a smartphone to be sure. And the travel guide commentary was a unique and special benefit; it really added to our overall experience to listen to bits of local history and Maori legends as we drove.

Just back from a lovely month in this beautiful country and very happy with the organization, help and support provided by"Fine Touring"....
Read moreJust back from a lovely month in this beautiful country and very happy with the organization, help and support provided by"Fine Touring". It's always difficult deciding where to go and what to see to make the most of your time in a new location but this company put together an excellent itinerary for us covering both North and South islands. Also importantly the accommodation selected for us was superb - mostly small boutique places where nothing was too much trouble and standard of accommodation was exceptional. We were very impressed with the cleanliness of the country and the friendliness of the people. In Rotorua we were standing outside a supermarket waiting for a rain storm to ease when we were offered a lift back to our hotel by a lady we had never met. Lovely just driving around this beautiful country but take advantage of some of the trips offered by Fine Tours and you will have a holiday of a lifetime! Our highlight was a helicopter trip landing on a glacier just after a snowfall - awesome! Would recommend Fine Tours as a responsible professional company who will be there for you not only in the organisation but also importantly during your time in New Zealand.

We loved our short trip to the north island. All very organized, and complete, we had enough time to veer off the main road and enjoy some scenery...
Read moreWe loved our short trip to the north island. All very organized, and complete, we had enough time to veer off the main road and enjoy some scenery close by. The hotels were fine, next time would love to stay at Huka lodge. Uncle Harding was right on time, such a great welcome to your beautiful country. Many thanks for the great atlas. We will return.

We just returned from a three week vacation organized by Fine Tours New Zealand. It was an amazing experience. We chose to stay primarily at...
Read moreWe just returned from a three week vacation organized by Fine Tours New Zealand. It was an amazing experience. We chose to stay primarily at B&B's all of which we found to be wonderful places to stay. I would recommend three in particular. If you go through Rotorua, I would encourage you to stay with Christine at Doolan's Country Retreat. She has a beautiful place and was a terrific host. If you stay in Nelson, stay at the Baywick Inn. IT's a very nice place in a good location. The owners were also very helpful. If you are going to Queenstown, and I can't imagine any trip to New Zealand without at least a few days there, stay with Kim at The Turret, right across from Lake Hayes. She was very helpful with dinner recommendations and other site seeing options. We also would highly recommend The Westwood resort in Franz Josef. A feature that FTNZ provided that was a very pleasant surprise was the Kruse GPS system. It obviously gave directions well but it also told very interesting stories about the history of areas as you passed through along with interesting Maori legends. They also provided a cell phone that made it easy to make local calls for reservations and to confirm activities, plus nice to have in case of an emergency. Activities we would recommend would be Waihiki Island wine tasting tour, river rafting in Rotorua (thrilling), you have to attend a Maori traditional dinner somewhere and the one in Rotorua is a good one, Abel Tasman kayaking, Franz Josef helicopter, and you have to bungy jump in Queenstown, along with the Shotover jet boat and rafting tour. Everything arranged by FTNZ went off perfectly from the airport pick-up to the final return of our rental car. They also were very quick to respond to activities that were cancelled and find alternatives or give credit back. We were 100% satisfied and look forward to using them again when we return to see some of the places we missed on this one. By the way, I would have added an extra day at many of our stops if I did it over again.

Dear Jessica and all at Fine Tours, Many thanks for organising a great trip. Everything worked out well from the super hired car to the terrific...
Read moreDear Jessica and all at Fine Tours, Many thanks for organising a great trip. Everything worked out well from the super hired car to the terrific accommodation. It was lovely to be chauffeured from and to the airport, as well as being picked up from the station after the Trans Alpine ride back into Christchurch. We were lucky to have perfect weather most of the time so we saw your beautiful country at its very best. We would certainly recommend your company to anyone planning a trip to NZ. Thanks to all involved in providing us with such a lovely holiday. Julie & Richard Moxley

We are very pleased to provide some feedback . We particularly liked the B & B in Kerikeri, good position & well placed for touring the area...
Read moreWe are very pleased to provide some feedback . We particularly liked the B & B in Kerikeri, good position & well placed for touring the area with a friendly host. The motel accommodation in Napier exceeded expectations , very large room, great position & the owners , again , very helpful & welcoming.On our return visit to Trinity Wharf , Tauranga , we thought the hotel better than our last visit and got some free wifi . Room very nice overlooking the water . Taupo hotel OK . Good public areas but thought room was rather small . Again nice position overlooking the lake . Uncle met us promptly from the ship and was helpful & friendly . Also many thanks for the use of the mobile , just a small point , the phone battery needed completely charging on receipt . Thank you personally Shelley for arranging our tour so efficiently , you were most helpful and accommodating . Everything worked perfectly . As you know we have used Fine Tours before and would do so again and would have no hesitation in recommending fine Tours to any first time travelers. Best wishes , Richard & Alyson 

Shelley, We had a wonderful week touring the south island. You have a very beautiful country, very nice people, and great hospitality. We...
Read moreShelley, We had a wonderful week touring the south island. You have a very beautiful country, very nice people, and great hospitality. We were glad we added the extra night in Dunedin to allow us to come to understand the peninsula better and do some additional tracking. We especially enjoyed one walk where we found ourselves on the beach with seals and sea lions.I wish we had time to take the more southerly route to the west coast. While nice enough, the drive to the west coast was long and primarily agricultural rather than scenic as I understand the more southerly route is.The drive to Milford sound and the cruise were great! We stopped for some random walks in both directions and we found some really wonderful old growth forest areas with 2 meter plus trees, ferns, and mosses everywhere. The sound was amazing and the tour company did a very good job. The drive to Queenstown was long. Frankly, Queenstown was the least interesting part of the trip for us. The tour was just ok, though the people were very nice indeed. Queenstown was too much of a ski town for our tastes. We did get out of town to nearby areas with nice natural and historic sights, we stopped in an old mining town now tourist area where we had a nice walk and a great meal. The glacier was very interesting and we had a good guide. My only regret was that there were too many people and some were really not up to the tour so they were a drag on the group. Everywhere we went we found excellent walking paths and friendly people. I was a bit disappointed that the drive to Greymouth had less coastal views than I had imagined. We would have made better use of the ones we had if we recognized how few there would be. The train across the alps was amazing and a great end to the trip. I think Andrew took 1500 photos during our two weeks in NZ! Christchurch was nice but they are still very much in the early stages of recovery from the earthquake. It's a long road back to what it was. Yet Andrew had a great time hiking and biking while I did my symposium. Overall, it was a great trip. Thx for your help and guidance. By the way the gps unit was helpful  but by the end of the week it was very repetitive. We only used the cell phone to confirm reservations as called out in your instructions, but it was good to know we had it if we had needed it. Thx Craig

Thanks for the follow up note.  Overall the trip went very smoothly, and we were very happy with the plan and  accommodations and most of...
Read moreThanks for the follow up note.  Overall the trip went very smoothly, and we were very happy with the plan and  accommodations and most of the activities (more on that later).  The Tiger Moths was probably the highlight of the trip (at least for me).  Couldn’t have asked for a better day, and the whole feel of the “vintage” aspect was excellent. Auckland was exactly what I wanted – one night in a nice hotel, perfect weather, and got a nice feel for the town.  The hotel staff was super friendly, and my wife says the king-size bed was the most comfortable of the whole trip. Christchurch – The hotel was very nice, large rooms, and great location…… pre-earthquake.   The hotel still has no food/beverage service, and Downtown Christchurch is very depressing, lots of chain link fence, crumbling or torn down buildings, and not many things open (especially in the evening).  The town has a long way to go for recovery.   I would think that unless people need to fly out of the airport, you would guide them away from Christchurch especially if time was limited.  We were disappointed that we had two nights there, rather than one night somewhere else (but also recognize there was nothing we could really do about it considering my flight plan). Mt Cook was fabulous – Hermitage had an awesome room with a great view.  Activities were excellent, and food/beverage service was good.  Mountaineering café was a great dinner choice. Queenstown was beautiful, and the Novotel was a great choice.  Location was great, and the room was very nice with a balcony, and they had nice drink specials in the bar.  Not sure why the other hotels rate higher in Tripadvisor, but we thought the Novotel was perfect – thanks for insisting!! Franz Josef was ok, but we only did the Glacier Hot Pools – which were kind of disappointing.  They were not natural pools, but fancy concrete hot tubs set in a garden.  Not exactly what we were expecting, and unfortunately we skipped walking to Lake Matheson because we didn’t think we had time to get to the Hot Pools before they closed.   However, the Westwood Lodge was fantastic – just right for the glacier/mountain feel.  The host (owner?), Kaz, was very engaging, and even though the lodge was full it felt like we were the only ones there.   Rooms were huge!  Dinner in FJ was also good (can’t think of the name of the restaurant right now), with free wifi  (as it turns out we had plenty of wifi connectivity all week, and never had to pay). The train ride back was a nice end to the South Island tour. We had an excellent time, and really appreciated not having to worry about the accommodations, directions, plan, etc.  The phone came in handy a few times, and the Kruse was a nice touch (but it could get annoying when it didn’t agree with the road itinerary).  We even got a free upgrade from a Ford Focus to a brand new (and very nice) Ford Territory SUV !!    Travel time between sites took longer than expected, which stressed me a little (and driving on the ‘wrong’ side of the road may have slowed us down also !).   We found the New Zealanders to be extremely welcoming and friendly, and the food portions in all the restaurants was absolutely huge (although we are somewhat used to that in America, I have been living in China for two years, so really enjoyed the meals in NZ). I am working on Tripadvisor reports for the trip, and will gladly recommend New Zealand Fine Touring to anyone who asks! Thanks again.  

With hindsight we would have preferred just one night in Rotorua.  We booked the Mitai Maori Village evening and thoroughly enjoyed it. ...
Read moreWith hindsight we would have preferred just one night in Rotorua.  We booked the Mitai Maori Village evening and thoroughly enjoyed it.  The only other activity that was of interest was the thermal wonderland, which as your itinerary suggested we visited en route to  Tarata Fishaway.   We would have loved to have a second night here in preference to the 2nd night in Rotorua.  It is a fantastic location, and the owner offers rafting trips and other exiting activities that we did not have time to sample.  It really does not make sense to treat this as a one night stop over between Rotorua and Wellington.  Without exception, the accommodation you recommended was superb.  To ask for favorites is indeed difficult.  Again with hindsight, two nights in Matakana Country Lodge, followed by two nights in White House would have helped us get the full benefit of all that Matakana Lodge has to offer.  The diversion to Hanmer Springs gave us no time to really appreciate the town; and possibly a lodge on the direct route would have been better than the Heritage Hotel. Westwood Lodge was great, but Franz Josef has little to offer in continuous rain!   Wanaka Springs Lodge has new owners, who were keeping up the traditions of the previous owners, and their wine and nibbles reception stands out in the memory.  The Dairy is superb, but ought to be at the price!  Fletcher Lodge is stunning.  The premium plus room in the Hermitage gave us superb views of Mt Cook on the day of arrival, but disappeared overnight as yet more rain meant the cancellation of an independently booked flight over the Glaciers.  The welcome at Elizas in Christchurch was delightful, and we were amazed to find it rebuilt to its original glory after the tragic earthquake. I certainly agree that the Restaurant Manager at the Hilton made hard work of the dinner reservation, particularly as it was not full on the night!  It was a very nice buffet dinner which we both enjoyed. The car on North Island was a Ford Focus, which we liked better than the Corolla that was supplied on South Island.  We also found a number of your estimated driving times to be very optimistic.   The Kruse GPS was great, and after 24 days we know some of the Maori legends off by heart. Supplying us with a mobile phone was also a nice touch, which we used to make a few bookings. This is the second trip you have organized for me.   I have enjoyed a long career in the travel business, and would have no hesitation in recommending Fine Tours to anyone intending to tour New Zealand  by car.  Kindest regards  Ken Franklin and Mavis O’Nions. 

Shelley did a great job for us. We were only touring for a few days, after a long cruise, all the arrangements she made were perfect, and we had a...
Read moreShelley did a great job for us. We were only touring for a few days, after a long cruise, all the arrangements she made were perfect, and we had a very nice time. Many thanks, Lenita and Stanley Kersen

Hello Jessica Happy New year. We have just returned to England after a fantastic time in New Zealand and would like to thank you for all you did...
Read moreHello Jessica Happy New year. We have just returned to England after a fantastic time in New Zealand and would like to thank you for all you did for us and also give you some feedback. Firstly I left the Kruse system and the phone in the post bags ready to be returned with Camelot Motels who seemed more than happy to send them for us. Trips: The trips we booked were all extremely good especially the swimming with Dolphins, Heli Hike and the Doubtful Sound Trip. I was so overwhelmed by the amazing scenery at Doubtful sound and by the experience of swimming with wild dolphins that I actually cried!! I would definitely recommend everyone to do these trips! We also did a jet boat ride on the Buller Gorge (unplanned) and I can highly recommend anyone to do this too. I have the card if you would like details to recommend him to others, he was a highly skilled and very entertaining and pleasant man. Although it was mainly a fast jet boat ride with spins involved there was plenty of time to take in the beautiful scenery and slower moments where he pointed out interesting flora and fauna.Motels: All the Motels were of a very good standard with regards to cleanliness and location and friendly helpful staff although I we did have a couple of issues as below. We upgraded ourselves from the Motel at Mount Cook to the hotel, as the weather was really bad and it saved going back and forth in the car. We also upgraded ourselves at the Anchor Inn for a sea view for a small amount and this was definitely worth doing, The motels we were not happy with was the Red Tussock at Te anau as the room was near the main road which was noisy and also had noisy neighbors, we also thought we had been allocated an upstairs room but were given a downstairs one with no view at all. Also the St Claire's Hotel at Dunedin put us in one of the only rooms with a view of the hill full of houses rather than the sea, given the fact that we booked our holiday back in march this was extremely disappointing as we expected a good room here as it said executive suite. There were no other rooms available for that night but we asked to change the room the following night to all they had which was a standard room (much smaller with no bath) but it had a sea view. (not sure if you need to check the prices you are charged here for this one). Overall the whole trip though was very well planned and the only changes we would have made would have been more time in Mount Cook. We travelled along way to get there and back again but had no time to do any walks etc. in what was obviously a beautiful area. With the star gazing cancelled it was a real shame we couldn't do other activities whilst there. I hope the feedback is useful and once again thank you very much for your help to ensure our holiday was a wonderful experience. We really feel we have seen and done all we could possibly do in the time we had and without pre booking the various trips we would not have been able to achieve them all. Regards Sally and Terry

I would just like to say that we had an absolutely fantastic time in New Zealand, as a family of 4 (children of 14 and 12 years) there was a joint...
Read moreI would just like to say that we had an absolutely fantastic time in New Zealand, as a family of 4 (children of 14 and 12 years) there was a joint consensus that it was the best holiday ever! If we had to choose our top activities - they were the Franz Josef glacier and helicopter ride, whale watching, Mount Cook and the Hobbiton (near Rotorua) and Edoras tour (Mount Potts). But all of it was superb – especially the variety of scenery! We loved Queenstown – the old steamboat and farm visit were a delight, especially for my animal-loving daughter. The Maori cultural show was also very good in Rotorua.Despite the Trans Alpine Scenic Train being altered slightly, with a coach journey added due to track maintenance, it was still enjoyable. There were a couple of long driving days, but that was due to our time restrictions, as we wanted to see as much as possible in only 2 weeks. Driving was still pleasurable as the roads were not busy, particularly in the south island. The Milford Sound coach and boat trip (all day) from Queenstown – again it was stunning scenery, but the coach journey itself was too long for us as a family. Everything went very smoothly. The voucher system was so easy to use and all the trips were well organized with excellent tour guides. All the accommodation was very good – to a high standard, ideally situated and extremely comfortable. Having the Cruze system was a big plus too – a ‘A Sat Nav tour guide’, which gave us the option to decide if we wanted to stop off somewhere or not. We would love to go back again at some point - so if we get around to planning it, I’ll definitely be in touch. Thank you very much to Shelley and all at Fine Tours New Zealand for all your hard work to organize our trip.

We had a wonderful trip exploring much of New Zealand over 29 days. Shelley of Fine Tours New Zealand did a fantastic job for us advising according...
Read moreWe had a wonderful trip exploring much of New Zealand over 29 days. Shelley of Fine Tours New Zealand did a fantastic job for us advising according to the things we wanted to do and organising the details so it all ran very smoothly. The quality and locations of each accommodation was outstanding. New Zealand is a fabulous place to visit and we're sure to come back again. Allan & Helene

Hi - though in general I had a good time there were a couple of points that were irritating. The KRUSE was not compatible with the rental car (and...
Read moreHi - though in general I had a good time there were a couple of points that were irritating. The KRUSE was not compatible with the rental car (and the people at Europcar said it was nothing to do with them), so all I got from it was silent directions - thankfully I did not need to use it after the second day. The itinerary here still says car pick up at Auckland airport, and as I was not collecting emails I did not receive Jessica Faulkner's email till after the event - so went to Auckland Airport to collect the car! As I returned the car over 24 hours before 'required' I still fail to understand how there is no refund. Though all accommodation was fine they were extraordinarily different in type. I enjoyed my trip to New Zealand considering the late change to my planned itinerary (i.e. to holiday with my friends in Auckland) and the need to book something quickly because of the high season, but would think twice about using your services again without checking out the alternatives. Regards, Neil.

Thank you very much for the tour arrangements. We had an exciting time and all of us enjoyed the trip very much. We particularly enjoyed the hotel at...
Read moreThank you very much for the tour arrangements. We had an exciting time and all of us enjoyed the trip very much. We particularly enjoyed the hotel at Queenstown (we upgraded to a Lakeview Suite) with the awesome view of the lake and the serene atmosphere. The outdoor activities were all great and very well managed by the providers. The rental car arrangements were indeed efficient and driving gave us the opportunity to enjoy the views and sceneries along the way. The Alpine Train journey was an excellent experience. We came back and are still feeling the “warmth” of New Zealand. Thank you for your efforts in making the arrangements very well and in a useful manner. Regards, Ravindran Raghavan

We have been on two holidays with Fine Tours New Zealand, once to the South and once to the North Island. Both went without a hitch. The suggestions...
Read moreWe have been on two holidays with Fine Tours New Zealand, once to the South and once to the North Island. Both went without a hitch. The suggestions for the hotels and activities have been splendid, conforming to just what we wanted. All the bookings for pick-up, car hire, accommodation and activities were honored with no problems. New Zealand is a wonderful country, and we thoroughly recommend Fine Tours for their knowledge and reliability.

The trip you planned for us was terrific. All the arrangements for hotels, tours, pickup/drop off went with out a hitch. Information package was...
Read moreThe trip you planned for us was terrific. All the arrangements for hotels, tours, pickup/drop off went with out a hitch. Information package was informative, and the vouchers were easy to use. Our hotels were quite good, and the staff very professional and helpful. The Millennuim in Taupo was perfect. we were on the second floor with a deck facing the lake. It was sunday and my husbands birthday. The bartender helped me out to find a grocery store to pick up some surprises for him, and really helpful in testing some wine to find the one that went best. We sat on the deck and watched the sunset, one of the better birthdays. The Bolton in Wellington was fantastic. The suite hugh and very well appointed. Right down town, but extremely easy to get to. The Kruise GPS worked well. The information it provided as we drove, was interesting, and worked like a private tour guide. The Matai Maori Village was good, but when we were picked up the driver waited 15 minutes for a couple to come, and then they told them they would get a cab. When it was time to leave we found out that the same couple decided to lave earlier, and our bus took them back to the hotel. we then waited almost 20 minutes to have another bus take us all back. I guess the Village was trying to make them happy, but forgot that the other 15 people were inconveinced. All in all, I would highly recommend your group to anyone planning a trip to NZ. will be adding these comments on Trip advisor. Thank you all for our fun trip

Fine Tours New Zealand made recommendations and reservations for lodging, car rental, and four tourist activities during our month-long visit to New...
Read moreFine Tours New Zealand made recommendations and reservations for lodging, car rental, and four tourist activities during our month-long visit to New Zealand. We used one of their “standard” tours as a baseline and, working with their agent, customized it to our schedule and preferences, ending up with a clockwise tour of both islands. Fine Tours New Zealand was very responsive to our requests, questions, suggestions for changes, and various adjustments until we agreed on the final itinerary. This was our first visit to that country. We arranged our own air transportation to and from Washington DC to Auckland, the details of our daily activities, and several tourist activities. We are relatively experienced, older, retired, and reasonably active travelers. We typically make our complete itineraries (flights, car rentals, hotel reservations, activities), enjoy cultural activities, and try to exercise (walk or brief hikes). We have used travel agencies or been with small tour groups for visits to Greece, Morocco, Peru, Turkey, and Egypt. We chose Fine Tours New Zealand based on recommendations from their web site and because we did not feel we had the time to investigate and make lodging arrangements. We enjoyed our visit VERY much and would recommend using FineTours for making hotel, car, and itinerary arrangements.OBSERVATIONS We liked visiting New Zealand and having almost a complete month for travel there. The weather in February/March was temperate and nearly perfect for tourists as we had only one cloudy day and barely a sprinkle on another. (An anomalous experience -- there is usually abundant rain in New Zealand; the country was experiencing a severe drought during our visit.) The people are very friendly; practically every town has its own iSite for tourist information as well as well-identified public toilets. The country is very clean. There is a plethora of printed tourist material everywhere -- maps, accommodation brochures, flyers for attractions. We were able to use our credit card for most payments. There are no charges to go to the national parks or reserves. The brochures, atlas, GPS device, detailed itinerary, and reservation coupons provided by Fine Tours New Zealand had mixed utility. As we had independently worked out, printed, and brought our own detailed itinerary based on theirs and a NZ Rough Guide, their detailed itinerary was of little additional use during the trip. The GPS (see below) and the itinerary’s directions were not helpful. For daily use, we followed local maps provided by the iSites for both Islands. The brochures were most helpful in providing maps for larger areas such as Wellington, Auckland, and Picton. As we traveled, we discarded ones for the places already visited. We provided the reservation coupons as required. Ultimately, we only returned home with the atlas. It was convenient to have the lodgings selected and paid for in advance. Had we known better, we would not have included the breakfasts at the hotels because the frequent buffets were usually much more substantial than we needed, and, in contrast, the occasional “continental” breakfasts in our rooms seemed meager. Local cafes and bake shops are everywhere, and going to them would have offered more choice and been a little more interesting. For the most part, the lodgings fell into the “3-4-star European standards” category we prefer. (Detailed comments for all but one lodging are on TripAdvisor under ERNTravels.) Two were really well below our standards and not recommended. Many of the rooms included kitchenettes and separate living area. Almost all the hotels have guest laundry facilities -- coin-operated, and sometimes "free" -- making it very easy to pack light and keep clothing washed. Most hotels charge for internet access, particularly in the rooms. The car rental arrangements through Europcar were easy to navigate. We had little trouble adjusting to driving on the left side of the road, helped in part by having automatic transmissions. We made sure that we bought fuel regularly as some drives were long with few service stations. It's hard to imagine seeing New Zealand without a car, which allowed us to stop for activities, hikes, wine tastings or sheep on the roads. While the distances are not always long, the 2-lane roads are VERY windy. Overall, traffic is very light. The Kruse (sic) GPS was primitive, at best, by comparison to European and American standards. On several occasions, the directions were incorrect or difficult – getting us on one lane, unpaved back roads in order to get us back to a main road, for example. The display did not show the names of the towns through which we were traveling and did not show nearby service stations or other businesses. The displayed distances showed the kilometers to the next intersection or turning point, not the distance to the final destination. Recorded commentary on the GPS about various sites as we drove through them, triggered by location, was variably interesting; the background music surrounding the commentaries was often annoying. We ultimately disconnected and did not use the GPS. The cell phone was useful on several occasions when we were running late to our B&Bs and for confirming tourist activities in advance, as required. Otherwise, we did not use the phone. We found food to be more expensive than expected and generally good. Most menus are fairly standard. The green-lipped mussels, lamb, and venison were very good. We usually had one small dinner in addition to the breakfasts. For examples, bread is an extra charge, and restaurant desserts seemed to cost between $10 - $16. On some evenings, we picnicked in our room with provisions from local grocery stores. New Zealanders like their coffee filtered and very strong. Sometimes tips are included, and sometimes no tip is expected. Wine tastings at vineyards are inexpensive, but wine itself is generally not. Sandflies are horrible pests, prevalent in rain-prone areas of the South Island. Milford Sound is notorious for them. They carry no diseases, but their painful bites cause nasty welts for days. A tourist must be prepared with insect repellent to cover any exposed areas. We hope you have as wonderful a visit as we did!

Have just returned from a wonderful trip that was so well planned in all details. From lodging to car rental, cellphone and GPS. Will not hesitate to...
Read moreHave just returned from a wonderful trip that was so well planned in all details. From lodging to car rental, cellphone and GPS. Will not hesitate to recommend your company to anyone. Thank you so much.

We had a wonderful time touring as much of New Zealand as we could pack into 18 days. We were very pleased with all of our accommodations and other...
Read moreWe had a wonderful time touring as much of New Zealand as we could pack into 18 days. We were very pleased with all of our accommodations and other tour arrangements. I love maps so I was pleasantly surprised at the very nice atlas we were provided as well as all of the day by day directions and detail maps. With the atlas in hand and the GPS we were able to explore all sorts of places we may have passed by otherwise. My wife and I also really enjoyed the Cruse GPS as we were able to learn all sorts of things we would not have otherwise discovered. We told Nicky during the planning stage that what we really wanted to experience was the natural beauty of New Zealand as well as do some birding and other wildlife watching. Our itinerary did an excellent job of putting us in some really great spots for bird and wildlife watching with the highlights being the albatrosses, penguins, parrots, and kiwi. (We did cheat a little on the kiwi as we saw them at the Mount Bruce wildlife center.) The natural beauty on the other hand just seemed to be everywhere! One thing that we really enjoyed that you can't get from pictures or even from the tour book is how wonderful the people in New Zealand are - everyone we met was just happy, obviously proud of their country, out of their way helpful, and above all just really interesting to talk to. Our accommodations were all exceptional so I hesitate to single one out as better than the rest, but I will mention two that we really didn't want to leave - the Lambton Heights B&B in Wellington and the Kaimata Lodge near Dunedin. We really hope to return sometime for more adventures!

Trip to New Zealand from 04.01.2012. – 31.01.2012. Trip from north to south island, self-drive Vita, Aivars – Latvia, Europe First of...
Read moreTrip to New Zealand from 04.01.2012. – 31.01.2012. Trip from north to south island, self-drive Vita, Aivars – Latvia, Europe First of all, we’d like to thank David and Cary, and Angela for planning our trip. Our first trip to New Zealand - North Island was in year 2008 for five days. At the time we got know David, Cary and the company "Fine Tour New Zealand”. Then they made such a nice trip for us, that we choose them and "Fine Tour New Zealand” once again. This time we wanted a longer trip - travel to the North and South island and Stuart Island too. We got only the best impressions from the trip. First time in our lives we drove a car, which wheel was in the right side. We didn`t have any problems, only the first day – we tried to switch on the turn signal, but got window washers instead! Ha ha ha! That was funny. We have traveled a lot in Europe and hotels in New Zealand were surprise for us. If in Europe there are breakfast and simple apartment for two people, then in New Zealand apartments are more like flats with all utilities: lux kitchens, washer, coffee and tee automat etc. At the first we didn’t like that there isn’t any breakfast in the mornings, but at the end of our trip we changed our mind and we liked it very much. We could buy our own food and make breakfast whenever we wanted and sometimes even eat in bed. That was really nice. Traveling we made an opinion, that New Zealand contains characteristics from the entire world. There are tropical places: palms, nice beaches like at the Mediterranean Sea. There are mountains like in the Alps and volcanoes like other places in the world. There are steppes like in Russia. There are glaciers like in the Alps and other mountains. There are fjords like in Norway. There are very big plains and a lot of other things. Ou.. and many, many sheep, we liked them so much! Another surprise was traffic. There were so few cars on the road. We drove protractedly and met just a few cars. That was unusual if we compare with traffic in Europe. In internet forums we have read that New Zealand and rain is the same. We prepared for rainy time, but mostly we had a sun. That was lucky. We couth the sun both Milford Sound, and Stewart Island, and Franz Josef Glacier, and Mt. Cook. All these day we had luck with the sun. We were happy about that. The only day, when we had a rain, was a day when we went to distal north point, to Cape Reinga. We were in all furthest points in New Zealand, except the east. In New Zealand are very beautiful and interesting flora and fauna. Two birds we liked very much – Veka, which is very similar our chicken only without wings and always has a good appetite, and Kakapo, which is more like parrot and liked nuts. We were upset, when saw a Christchurch center. It was completely damaged and confined area. Most of all we liked National Park of Abel Tasman and Chalets, where we lived. Bays and sun, beaches, amazing nature and hike to one lounge where we had a really delicious meal and had one of the most delicious wine in New Zealand. Once more we want say thank you very much to „Fine Tour New Zealand” and David un his wife Cary and Angela. We advise them to all travelers.

This is second time that My family and i have visited New Zealand. We really enjoyed the peacefulness and cleanliness of this beautiful country. The...
Read moreThis is second time that My family and i have visited New Zealand. We really enjoyed the peacefulness and cleanliness of this beautiful country. The water in the lake is so clear and the air is so fresh. The only one thing that I think need some improvement is the wireless communication system. Should be made readily available at all motels or hotels. Upgrade the communication system will be a plus to New Zealand in today world.

From the moment we were greeted on arrival at Auckland airport until our departure from Christchurch three weeks later your arrangements were...
Read moreFrom the moment we were greeted on arrival at Auckland airport until our departure from Christchurch three weeks later your arrangements were impeccable. With a lot of miles to get through the bound itinerary was invaluable in providing us with the information we needed to get from A to B with points of interest to view on the way, but with enough flexibility to allow us to 'do our own thing'. No complaints at all about the choice of accommodation. A couple of rooms were looking a bit tired, as places were undergoing refurbishment, but some of the most delightful hotels we've ever stayed in with very comfortable beds! It was great to meet Angela who had coordinated all of the arrangements for us when dropped by your office in Wanaka. I only wish the view from my office window was the same as yours - I've got Didcot power station rather than lakes and mountains! New Zealand is a very beautiful country with amazingly friendly people. I have no hesitation in recommending Fine Tours to help in the planning your trip of a lifetime.

Fantastic holiday. Thrifty and in particular, Christina and Louise, went out of your way to make this trip a really special experience. From...
Read moreFantastic holiday. Thrifty and in particular, Christina and Louise, went out of your way to make this trip a really special experience. From Rachael who picked us up at Greymouth and drove us to Franz Josef to Neil who drove us from Franz Josef to Queenstown, we could not have asked for more pleasant and experienced drivers who were also extremely knowledgeable about the scenery, environment and history of the areas they were driving through. We would certainly recommend Thrifty Tours and its employees and will be telling all our friends about our fantastic holiday in New Zealand which was made so easy with the help of Thrifty Tours.

Firstly thank you very much for all the wonderful memories and excellent holiday that you fine tours nz have helped us to achieve. Charlotte and...
Read moreFirstly thank you very much for all the wonderful memories and excellent holiday that you fine tours nz have helped us to achieve. Charlotte and myself could not believe just how beautiful our country is. And to see it through such lavish accomodation that you booked for us. Made it that more special. Every hotel we stayed in. We couldn't believe it we didn't have to lift a finger. We truly felt like we were on holiday. Each accomodation showed us such great respect in every way. The food we had whilst on holiday was so nice. The rental car you's organised for us. Perfect. It was cheap on petrol. It was very economical. Each destination just seemed to get better and better. We are definitely going to go through fine tours nz again when we book us another holiday, and we hope our family and friends do too. They would be silly not to. Anyone would.The George Hotel was one of our favourites we loved it there. The entire atmosphere was great. The Tranz Scenic train ride was a nice relaxing ride great scenery. Franz Joseph the Scenic hotel wow the veiw from our room was amazing. Queenstown and the Heritage hotel. Lovely hotel lovely veiws.The night on the navigator on Doubtful sounds we loved it. There we saw Dolphins for the first time, so that was special. Mount Cook the Hermitage. Spectacular This place is so nice. We want to go back there. And Kaikoura the Hapuku Lodge. If anyone reads this. You have to stay there. This was our favourite place of all. Everything about this lodgeis breath taking. I could go on and on about Hapuku Lodge. Thank You very Much Fine Tours NZ. You's are a truly great way to travel. Sonny and Charlotte Pikari Auckland NZ

Hi Kerry. Thanks for our fine tour! The motels were well suited to our needs. The weather was cooperative, and we were able to see the sights...
Read moreHi Kerry. Thanks for our fine tour! The motels were well suited to our needs. The weather was cooperative, and we were able to see the sights everywhere we stayed. Of course, the drive itself was spectacular. We could have spent months without running out of places to go and sights to see. I was gratified to see the model triple expansion steam engine I donated to the Earnslaw displayed on the ship. The next time we visit the real middle earth we will not hesitate to book again with you.

Thanks to Nicky for the NZ itenary arrangement. Me & my friends really enjoyed the trip. It was amazed to be back after 18 years for me while my...
Read moreThanks to Nicky for the NZ itenary arrangement. Me & my friends really enjoyed the trip. It was amazed to be back after 18 years for me while my frined is her first trip. This trip arrangement was a relax one where we have more time to explore from one place to another place and not have to drive daily. the Kruse GPS is amazing. During the whole journey, we are being brief on every town that we cross by. The Kruse documentary not only gave us information about NZ and the people but also the tourist attraction places where some of it is not in the map. I would encourage tourist to subcribe to Kruse if they have the chance to visit NZ. Franz Josef Glacier is really facinating. Exploring at the top of the glacier really an unforgetable experienc. Overall it is a worth holiday and hope we can come back to explore the north island.

Thank-you to Fine Tours for my custom trip through both the North and South Islands of New Zealand. Everything was organized very well and...
Read moreThank-you to Fine Tours for my custom trip through both the North and South Islands of New Zealand. Everything was organized very well and absolutely no problems occurred while I vacationed in New Zealand from May 13-31st. Although some of the hotel rooms were of below average caliber, all rooms were clean and tidy. I quite enjoyed using the Kruse system and learning about the history and culture of your country. All side excursions were well thought out and definitely were a "must do". It was a pleasure to deal with Angela in preparing this trip and she was fast/courteous/helpful with any questions I had. I would definitely book another trip through Fine Tours if the opportunity presents itself in the future. Thank-you.

Thanks to Fine Tours for a well organised and trouble free tour. The accommodation you booked was of a high standard, and we were even upgraded a...
Read moreThanks to Fine Tours for a well organised and trouble free tour. The accommodation you booked was of a high standard, and we were even upgraded a couple of times. The scenery in South Island is stunning and my wife loved the many opportunities to view and photograph the seals, birds and even whales! The voucher system worked extremely well in all instances. We took your advice and went on the Taieri Gorge Rail trip, the Kaikora Whale watch cruise and spent a full day on the Otago peninsula. I even enjoyed some fresh Bluff oysters! The highlight of our trip would have to be the Doubtful Sound overnight cruise, which was exceptionally well run from start to finish. The Kruse GPS system was like having our own tour guide in the car with us, and we enjoyed the many dramatisations of the Maori legends and local history stories. We would highly recommend the use of a similar system to other tourists. Thank you, we thoroughly enjoyed our trip.

We were impressed,and absolutely pleased, with the tour set for us by Fine Tours. Arrangements we would not have considered were automatically...
Read moreWe were impressed,and absolutely pleased, with the tour set for us by Fine Tours. Arrangements we would not have considered were automatically booked for us, such as providing a private driver at the airport to deliver us to our first night's accomodation. As much for the safety of the citizens of Christchurch, as well as ourselves, it kept us from being a hazard on the "wrong" side of the road after flying for 15 hours! Provision of the Kruse GPS system was genius, enabling both driver and 'navigator' to enjoy the trip, rather than having one's nose buried in books, information, etc. prior to, or during, the days drive. (The bound itinerary, as well as all of the other information provided upon arrival, was terrific). We were delighted with Fine Tours (espeicially Angela) for accomodating changes along the planning period. Along the way, as well as at home, if anyone lent an ear, we would sing the praises, and recommendation, of planning through Fine Tours. Thanks to an outstanding crew in the ofice (and it was great getting a chance to meet you), our 33-days driving tour of both islands covered all we wanted to see, as well as things we may not have considered without your assistance.

Hi David, We were very happy with the accommodations and the custom self drive itinerary that you booked for us. Waitomo glow worm caves, Rotorua...
Read moreHi David, We were very happy with the accommodations and the custom self drive itinerary that you booked for us. Waitomo glow worm caves, Rotorua Thermal reserve, and the Milford Sound Nature Cruise were a few of the top items in our 11 day whirlwind tour. We also ended up going on a helicopter ride which landed us for a walk around on the Franz Joseph glacier which was a definite WOW!!! Amazing experience!! I would and have recommended your custom tour packages to everyone. Thanks Marc and Jackie Chanel

Apologies for the delay in writing here - been a bit hectic since our return :) Thank you FineTours for a wonderful NZ experience. We customised one...
Read moreApologies for the delay in writing here - been a bit hectic since our return :) Thank you FineTours for a wonderful NZ experience. We customised one of your standard tours to spend some extra time with relatives in Auckland at the beginning and end of our tour, then spent 6 weeks travelling round both islands. It was the holiday of a lifetime, as we had hoped. Amazing scenery, wonderful wildlife and friendly, helpful people. All the arrangements for motels, car hire, transfers and excursions were well organised and everything went like clockwork. We particularly appreciated the Kruse commentary (lots of useful and interesting information as well as history and Maori legends)and the mobile phone with credit (useful for confirming excursions 24 hours ahead and for making contact with relatives). The voucher system was a very easy way to pay for everything and the spiral-bound book of maps and directions was invaluable. Whale and dolphin watching was just one of the highlights, as was Franz Josef glacier. Milford Sound is indeed one of the wonders of the world, although it is very difficult to capture the sheer scale of it in photographs. We have returned to England with wonderful memories of an amazing experience. We have recommended your company to several people on our return - thank you to everyone for making our holiday so special. It was also good to meet David and everyone in Wanaka.

Hi there. Recently returned from our trip to NZ's north island. Fantastically fortunate with the weather enabling us to tour in glorious autumn...
Read moreHi there. Recently returned from our trip to NZ's north island. Fantastically fortunate with the weather enabling us to tour in glorious autumn sunshine virtually the entire 12 days. Enjoyed the Bay of Islands based in Russell. Arcardia Lodge was a lovely place to stay. "Hole in the Rock" Cruise at the Bay of Islands was well worth the cost. Saw dolphins as promised and enjoyed the views from Otehei Island on the stopover. Coromandel Peninsula was spectacular with so many beautiful beaches and places to explore, it seemed like we should have spent more time there. Colonial B&B very cosy and hosts very friendly. Rotorua was interesting with its thermal attractions and scenic waterways. Really enjoyed the hospitality at A-Kahu Lodge too. Highlight of our trip though, was the Tongariro Crossing, a long but rewarding day hike across a rugged volcanic landscape, under clear skies. Spent 3 separate nights at the Great Ponsonby B&B during our stay and especially enjoyed the breakfasts! Thanks for the fabulous organisation of our trip which went without a hitch. Voucher system worked very smoothly. Kruse GPS system was really informative. Overall, we had a great time! Thank you! David and Alyson

Thank you FineTours for a wonderful NZ experience. We customised one of your standard tours to spend some extra time with relatives in Wellington, so...
Read moreThank you FineTours for a wonderful NZ experience. We customised one of your standard tours to spend some extra time with relatives in Wellington, so spent 32 days travelling round both islands. It was the holiday of a lifetime, as we had hoped. Amazing scenery, wonderful wildlife and friendly, helpful people. All the arrangements for motels, car hire, transfers and excursions were well organised and everything went like clockwork. We particularly appreciated the Kruse commentary (lots of useful and interesting information as well as history and Maori legends)and the mobile phone with credit (useful for confirming excursions 24 hours ahead and for making contact with relatives). The voucher system was a very easy way to pay for everything and the spiral-bound book of maps and directions was invaluable, and has been browsed through by friends and family on our return! We loved the art deco city of Napier, including our vineyard tour which happened to be on our wedding anniversary! Whale and dolphin watching off Kaikoura was a particular highlight, as was a helicopter trip to the top of Franz Josef glacier. Milford Sound is indeed one of the wonders of the world, although it is very difficult to capture the sheer scale of it in photographs. We have returned to England with wonderful memories of an amazing experience.

Our New Zealand holiday organised by you went swimmingly well with no hitches in organisation. We were expected at everywhere we stayed and all...
Read moreOur New Zealand holiday organised by you went swimmingly well with no hitches in organisation. We were expected at everywhere we stayed and all bookings worked 100%. We only had one trip cancellation due to the weather and Fine Tours has assured us of a refund. All of our accommodation which ranged from hotels to motels and B & B was fine (one of whom commended Fine Tours for up-front payment for our accommodation) and all our booked tours and visits went well. The car hire was an upgrade from what we expected and the Kruse GPS travel guide was of great advantage for not only making our way to and around our destinations but also for the background and tourist knowledge it imparted - we nicknamed the voices Tom and Penelope (for obvious reasons). We certainly enjoyed a great tour of New Zealand's North Island and Fine Tours' knowledge of the places to go and stay and the patience of our tour organiser, Nicky Sygrove, took care of our changes as we felt our way to an itinerary we were happy with. Thanks a lot - we're sure we wouldn't have enjoyed our holiday as much without your help. Bob and Bev Harrold

What a terrific experience! Thank you so much FTNZ for organizing an excellent itinerary for our self-drive tour of South Island. Every facet went...
Read moreWhat a terrific experience! Thank you so much FTNZ for organizing an excellent itinerary for our self-drive tour of South Island. Every facet went according to plan and was above expectations: Fine accommodations, thoughtful conscientious hosts and fun, exciting activities. The time went too quickly, but memories will hopefully last forever.

We began our journey in Christchurch where we were very shocked at the extent of the earthquake damage. It was random and extensive. we went into the...
Read moreWe began our journey in Christchurch where we were very shocked at the extent of the earthquake damage. It was random and extensive. we went into the centre on Saturday, the last weekend it would be open to the public before wholesale demolition began. We wanted to pay our respects. The experience is so difficult to put into words. We visited Araoka, the scenic road was spectacular,lovely beginning to our travels. Did the tourist trip to see whales and dolphins,magical. Mount Cook displayed itself to perfection. We journeyed south to Dunedin, invercargill, enjoyed that part of the trip very much, empty ,spectacular scenery. Worried about the yellow eyed penquins chances of survival. Magical Stewart Island was a tropical paradise for the day, empty beaches and beautiful.

We have just returned to Canada after 16 great days in New Zealand. From the first welcome from "Uncle" at Auckland Airport to his final...
Read moreWe have just returned to Canada after 16 great days in New Zealand. From the first welcome from "Uncle" at Auckland Airport to his final goodbye, our FTNZ Tour enabled us to see and do everything we wanted. The B & B's were exceptional, the people friendly and helpfull, the scenary beautiful and the weather fine. Bob & Margaret Marshall Burlington, Ontario Canada.

Kia Ora Nicky & FTNZ! To say that John and I had the most wonderful three weeks in New Zealand would be an understatement. We loved both the...
Read moreKia Ora Nicky & FTNZ! To say that John and I had the most wonderful three weeks in New Zealand would be an understatement. We loved both the north and south islands, each beautiful in its own right. Every detail of the trip was well planned, from the welcoming greeting by Uncle on our arrival at Auckland airport to our warm and comfortable stay at Eliza's Manor in Christchurch on our last evening. We knew that New Zealand had a reputation for beauty but we were not prepared for its take-your-breath-away beauty. We hope we captured it in the more than 1,300 pictures. Thank you Nicky and Fine Tours New Zealand for your expertise, courtesy, patience, advice and competence. All of our accommodations, which ran the gamut from large hotels to boutique hotels, to B&B's and lodges, were excellent. The train ride from Greymouth to Christchurch was thoroughly enjoyable and the Milford Sound cruise was awe inspiring. Mt. Cook and Franz Joseph glacier were spectacular and unforgettable. And I would be remiss if I didn't give rave reviews to the vineyards and NZ wine? There was not one aspect of our trip that we did not enjoy. Even driving on the "wrong" side of the road was manageable and the roads were easy to navigate. The one thing that would have made the Kruse system better would have been for it to be able to interface with listening to music through the USB, I-Pod connection. I could go on and on but will end by saying thank you for helping us plan a trip of a lifetime. We would not hesitate to highly recommend FTNZ to any friends or family members who are intrested in travelling to New Zealand

We enjoyed a fabulous customized 6-week Length and Breadth tour in January-February, 2012. Organized fairly late in the game, we were very grateful...
Read moreWe enjoyed a fabulous customized 6-week Length and Breadth tour in January-February, 2012. Organized fairly late in the game, we were very grateful for Nicky's patience and ingenuity as she worked closely with us to evolve an itinerary that met all our requests and provided many pleasant surprises. The recommended side tours were well worth it, and all suppliers were very happy to honour NZ Fine Tours' requests on our behalf, and to rebook or refund on the odd occasion when the weather didn't co-operate.Within the itinerary we also had time to explore on our own, and the location descriptions provided were helpful in that. At times, we tired a bit of covering a lot of territory in a few days, but we were privileged to see so much of New Zealand and fell in love with the country. We also found the Kruse commentary in our GPS most informative and helpful as we drove the countryside. We found we had learned more about local culture, geography and history from it than most other tourists we met. The only part where we had any issue at all was in a couple of the motels booked for us. Most were quite good and a couple excellent (eg. Bolton Hotel in Wellington and Kamahi Cottage near Waitomo), but a couple of the motels were cramped and not as close to the town centre as we had asked for. In at least one of those cases (Bluewater in Napier), we also found the management somewhat surly. We only mention it because it was so rare in our experience of all the bookings FTNZ had made on our behalf, and whenever we did contact Nicky to request a change in our reservations, she dealt with it most efficiently and pleasantly, to our complete satisfaction. We are very glad we found FTNZ to organize our introduction to New Zealand.We have so many fond memories, and explored a number of wonderful places we learned about visit thanks to them.Many, many thanks. Karen Perry & Chris Gilliss Toronto

Thank you for all your patience with all our questions and the many changes to our itinerary. We must commend your service - everything worked...
Read moreThank you for all your patience with all our questions and the many changes to our itinerary. We must commend your service - everything worked extremely well and we were never disappointed - we were met, transported, accommodation was as described, and the facilty of the cell phone and Kruse was great. We certainly recommend New Zealand Fine Tours to anyone who wishes to have a carefree and enjoyable holiday in New Zealand. Regards, Simmy and Doreen Cort

15 glorious days in beautiful new zealand. a fine tour it was. the hotels were beautiful and the locations were well planned. i would not spend...
Read more15 glorious days in beautiful new zealand. a fine tour it was. the hotels were beautiful and the locations were well planned. i would not spend two days in christchurh as the city is very badly damaged and there is nothing to see in the city. we went to akaroa one day and it was beautiful. we had wonderful weather with only one rainy day. we missed out on a trip up onto the glacier but that leaves a window of opportunity to return to this beautiful country. the people are as friendly as advertised and we loved our self drive vacation. thanks for all the work you did setting it up. i highly recomend the te amawutu museum for any Finn Fans. a beautiful trip down memory lane.

Our three week trip to New Zealand was seamless and pain-free - simply the best holiday ever. Great organization and planning by fine Tours - simply...
Read moreOur three week trip to New Zealand was seamless and pain-free - simply the best holiday ever. Great organization and planning by fine Tours - simply outstanding! Mike & Ruth Kelly - Singapore

New Zealand is such a great country for a family holiday, such a variety of things to see and do. The roads are good, the restaurants are excellent...
Read moreNew Zealand is such a great country for a family holiday, such a variety of things to see and do. The roads are good, the restaurants are excellent and Fine Tours know exactly how to piece it all together.

The Fine Tours representative met us at Auckland airport and helped us get our car hire sorted. Driving in New Zealand was easy because of good roads...
Read moreThe Fine Tours representative met us at Auckland airport and helped us get our car hire sorted. Driving in New Zealand was easy because of good roads and the lack of traffic! The driving directions were clear, and we were glad of the security of knowing that accommodation was booked and waiting for us. Our first stop, in Paihia in the Bay of Islands did not disappoint: lovely warm sunny weather and a state-of-the-art motel unit with a dishwasher! We loved the area and would return there if we visit again. Other favourite places on our itinerary included Lake Tekapo, Mount Cook village, Kaikoura and Queenstown. We are keen walkers and were able to do some hiking on a modest level. New Zealand really manage the environment well and paths were well laid out and marked. The drive from Queenstown to Franz Joseph, which promised to be long and arduous, turned out to be breathtaking as we drove beside Lake Wanaka and followed the road up the west coast in sparkling sunshine. Queenstown was such fun and the enthusiasm for adventure is quite infectious: had we had more time there we would have tried ever more daring activities! While we were keen to see lots of New Zealand we did find it quite hard sometimes to tear ourselves away from a place we liked, but we were nearly always delighted by the next place, with the possible exception of Rotorua, which we found unattractive and smelling strongly of sulphur! The motel units varied a lot, but were mostly of a good quality. It would be helpful to know in your information booklet, however, what level of cooking facilities there are: some places, such as Kaikoura had only a microwave, and although there was a BBQ, it would have helped us plan our self-catering a bit in advance to know what was in the unit. Similarly, the farmstay at Lake Tekapo included breakfast, but we didn't know till we got there that they would also provide an evening meal by prior arrangement. This would have been welcome, as the journey there was long and it is some distance from the village. The manager there was really welcoming, and it was a nice homely place to stay. All our organised trips ran smoothly:the ferry crossing from Wellington to Picton, the Milford Sound cruise, the Shotover Jetboat and the Heli-hike on Franz Joseph glacier were all worth doing. The train journey from Greymouth to Christchurch, on our penultimate day, was a relaxing, informative way to bring our trip to a close: there was commentary along the way and an outside viewing platform on the train which allowed us to get fresh air and take photos. We liked being in Christchurch, though were saddened to see the earthquake damage, which has made much of the city inaccessible. However the spirit of the people there is wonderful: indeed all the New Zealanders we met were friendly, welcoming and positive. They clearly take a pride in their country also: there was very little litter! We are glad we went with Fine Tours: it was a great introduction to a beautiful and scenic country.John and Susan MacKenzie

We loved our trip to New Zealand. Although we had a lot of choice about things we wanted to see and do, after that Fine Tours New Zealand organised...
Read moreWe loved our trip to New Zealand. Although we had a lot of choice about things we wanted to see and do, after that Fine Tours New Zealand organised everything. From the time we landed until when the time we flew out, all our needs were anticipated and catered for. This meant that we had a very relaxing and enjoyable time. We cannot fault this company because they are brilliant.

We wanted a memorable visit to New Zealand, and trusting Fine Tours to arrange it turned out to be a great decision. We had eighteen fabulous days,...
Read moreWe wanted a memorable visit to New Zealand, and trusting Fine Tours to arrange it turned out to be a great decision. We had eighteen fabulous days, and were thrilled with every hotel and excursion that Fine Tours helped us select. It was really nice to just enjoy our trip while not worrying about the logistics. I still had to contend with driving on the wrong side of the road, but that added a few thrills that even a touring company can't provide!

Some Dictionary definitions of “FINE” are; of the highest quality, free from imperfections, excellent , admirable. Last week we...
Read moreSome Dictionary definitions of “FINE” are; of the highest quality, free from imperfections, excellent , admirable. Last week we returned from a “Fine Tours NZ Ltd” Self Drive 20 Day South Island National Parks Tour in our opinion they most certainly deserve to call their Company Fine Tours. I would have absolutely no hesitation in highly recommending this Company to intending travelers to NZ. To be honest we are a recently retired couple who take pleasure from our 4WD camping trips in Australia sometimes for months at a time. The freedom it gives us to do whatever we desire without any time restraints is wonderful. So initially we were apprehensive planning a fixed itinerary for our first overseas holiday. However, our doubts were set aside as Fine Tours delivered an exceptionally well planned itinerary which still allowed some flexibility. We had peace of mind that good accommodation was booked and paid ready for each night. Sure, there were many time restraints for tours etc. but overall we still had plenty of freedom to work around these bookings to sightsee, participate in other activities or just relax. It was easy. All our holiday was booked via internet with David Kettle who always promptly replied to our emails with sound advice. From the time we arrived to the time we left we could not fault the arrangements.  At the Airport a friendly woman was there to greet us and drive us to our motel. The next morning right on time the rental car was delivered, almost new only 11,000km. The overall service provided was excellent. I was very impressed with the detailed copy of our itinerary complete with driving instructions, maps, points of interest and suggestions for daily activities. Informative supplied brochures and NZ book. No complaints about accommodation. We requested kitchen facilities. David delivered and we enjoyed everywhere we stayed. One host even upgraded us to an ocean view room , others late check-outs or early check-in. The voucher system worked well - no problem with any bookings. Some highlights we really enjoyed were viewing the pup seals at North Kaikoura, relaxing at Hanmer Springs, an Abel Tasman Aqua Taxi cruise and walk, unique pancake rocks, a Franz Josef Glacier hike and later the thermal pools, Kiwi Haka Show, a great buffet meal with spectacular views over Queenstown. Just in the first 9 days – lots more to come. David booked two Real Journeys cruises . We were impressed by their organizational skills and friendly, efficient staff. We enjoyed the Doubtful Sound Overnight cruise remote wilderness experience , the cabin was larger than expected and food was delicious. The friendly Captain allowed us into the wheelhouse and was willing to answer our questions. This cruise is a great way to spend 24 hours. On the eve of our Milford Sound Cruise we became aware that snow was forecast so at late notice we rang Real Journeys (on mobile provided by Fine Tours – Thanks) and with no hassle booked a coach from Te Anua. We relaxed and enjoyed the commentary and the beautiful scenery in the snow instead of worrying about chains, etc. We did not expect snow in November so the Milford Sound cruise was really more scenic and the recent rains had the waterfalls running well. Another great day enjoyed on the waterways of NZ. Just a few more highlights Stewart Island (2 nights). The hosts were friendly and Peter Tait’s Ulva Island nature walk was a great experience. If you like a train journey I can recommend taking a very scenic trip from Dunedin Railway Station to Taieri Gorge and return (4hrs). To try and cut a long story short I’ll just mention one more highlight. At Mt Cook we booked a Glacier Explorers boat trip on Tasman Lake. Very well managed by the tour guides, informative and well worth the visit to get up close to icebergs. I overheard one tourist say everywhere you go NZ has the wow factor ! Just what I was thinking at the time. From what you have already read there is probably no need to sum up our holiday and tell you it was fantastic. We loved the relaxed South Island and the beautiful scenery. Well done Fine Tours. The itinerary was just right, including the distances driven each day, the points of interest we viewed, the activities we participated in, the accommodation, etc. not easily arranged without your valuable knowledge of NZ. Apart from the holiday feedback I would like say to potential travelers to NZ that another plus for us was the website. It was mind boggling searching the internet until I discovered the Fine Tours website. I instantly gave up trying to organize it myself. I selected a holiday that I thought we would enjoy at a cost within our budget. David was able to modify this tour slightly to meet our desires. The beauty of Fine Tours was that David somehow manages to fit all these wonderful options into your tour at a price you are happy to spend overall without needing to know the actual costs of any individual item. If we did we perhaps would tighten our belts and miss out on some wonderful options. Congratulations and a big thank you from Ron and Kay. Hope to contact you at another time to visit the North Island.

Overall we had a nice trip,sceneries were breathtaking, the itinerary was well planned and accomodations were better than expected. The local tours...
Read moreOverall we had a nice trip,sceneries were breathtaking, the itinerary was well planned and accomodations were better than expected. The local tours and meals were on the expensive side due to NZ's relatively high standard of living though.

Toured the South Island from 27th Dec 2011 to 7th Jan 2012 and had a brilliant time. Many thanks to Fine Tours for some spot on organisation; all of...
Read moreToured the South Island from 27th Dec 2011 to 7th Jan 2012 and had a brilliant time. Many thanks to Fine Tours for some spot on organisation; all of the accommodation was super though the best was undoubtedly in Wanaka. We thoroughly enjoyed every day, but the best was the Siberia Experience from Makarora. The flight was excellent; the walk beautiful and the final jet boat ride exhilarating. Would recommend every aspect of the tour, and the use of Fine Tours, to anyone. 

We had a great time in NZ Nth Island from 26 Nov to 8 Dec 2011. Thanks to Kerry for the help in organising the trip, the accomodation and his...
Read moreWe had a great time in NZ Nth Island from 26 Nov to 8 Dec 2011. Thanks to Kerry for the help in organising the trip, the accomodation and his patience in answering our queries. The phone provided was really useful for communication between 2 cars and for booking of activities. All of the accomodation we stayed at were up to expectation. We enjoyed our stay at Tarata Fishaway (Taihape)the most. The view at the Tree House is fantastic and the host (Stephen & Trudi) were friendly and helpful. We had a wonderful time with Stephen rafting down the river.

The tour was superbly arranged down to the finest detail. The B&Bs we stayed at were all wonderful and the hosts were very friendly and...
Read moreThe tour was superbly arranged down to the finest detail. The B&Bs we stayed at were all wonderful and the hosts were very friendly and attentive. The Kruse navigation system in the hired car was a great idea. The route that was planned for us, was well thought out and we saw many splendid sights. We did not know that New Zealand is so breathtakingly beautiful. Thank you, fine tours for taking the hassle out of the planning of the trip for us and for doing such a professional job. I definitely recommend this company to anyone wanting to visit New Zealand.

Paul and I enjoyed our trip to the South Island immensely. Your organisation of a very brief stay was without fault. Your staff who greeted us at...
Read morePaul and I enjoyed our trip to the South Island immensely. Your organisation of a very brief stay was without fault. Your staff who greeted us at Christchurch airport were so welcoming and informative. Picking up the hire car at Greymouth went well and I would recommend the Kruse GPS to everyone. The standard of accommodation was very good. Our hosts at Camelot Motor Lodge in Christchurch were fabulous and very attentive. The apartment at Garden Court in Queenstown had the most spectacular views over the lake and the Remarkables. Thank you and we will be back. Regards Jane and Paul Healey.

Very well organised and flexible tour. The little extras such as sat nav, guide books for each area and NZ mobile phone (with credit) made the trip...
Read moreVery well organised and flexible tour. The little extras such as sat nav, guide books for each area and NZ mobile phone (with credit) made the trip effortless. Would happily recommend to friends.

Hello Angela I wanted to let you know how pleased we were with the organisation of our recent trip to New Zealand. From the minute we landed at...
Read moreHello Angela I wanted to let you know how pleased we were with the organisation of our recent trip to New Zealand. From the minute we landed at Christchurch until the minute we left, we could not have been looked after any better. Everything was absolutely spot on. The drivers were courteous and professional, the information and assistance provided before and at the start of the trip was brilliant, all the accommodation was comfortable and we received such lovely, friendly welcomes, particularly at Brown's and Springs at Lake Wanaka. The rooms at The George and Westwood Lodge were splendid and luxurious. We loved the Kruse GPS, and felt it really added to the experience. It gave us a great insight into the culture, the landscapes and the history of the places we visited. The directions and driving times you provided were very accurate. I know we were very lucky with the weather, but I do believe that the organisation was a major contribution to a superb trip to South Island. If there are any travel sites that you would like me to contribute to, I would be more than happy to do so. Thank you very much. We will treasure our memories of New Zealand

Our family holiday in New Zealand is over and are now back safely in Singapore. We thank you and NZ Fine Tour for arranging such a wonderful holiday....
Read moreOur family holiday in New Zealand is over and are now back safely in Singapore. We thank you and NZ Fine Tour for arranging such a wonderful holiday. All accommodations were good and itinerary went well as planned. We were on our way to Rotorua, when our car had 2 flat tyres. It was raining and we were very fortunate when a fabulously nice lady, Kath Davies, gave us shelter in her lovely home and served us hot tea and biscuits. After help arrived, we continued our journey but unfortunately had to miss the Hobbiton Movie Set and Farm Tours. We made it safely to the Fenton Court Motel in Rotorua at 5:15 pm with barely enough time to settle down before they picked us up for the Mitai Maori Village tour. I understand that any cancellation may incur a fee and would like to thank you if there is any refund. We were really disappointed for missing the Hobbiton Movie Set and Farm Tours which we were looking forward to. Overall, we had a wonderful holiday and all thanks goes to you for doing a great job in making it possible.

I am delighted to have the opportunity to tell you how FANTASTIC I think your company is. I am recommending your services to everyone I know who is...
Read moreI am delighted to have the opportunity to tell you how FANTASTIC I think your company is. I am recommending your services to everyone I know who is thinking about going to NZ.   It was truly a memorable trip for me, and almost hassle free.  Your suggested itinerary was excellent and although I was disappointed in missing out on Christchurch, the alternative was a simply stunning journey down the west coast.  Incidentally Yvonne, if I owe you any extra for deciding to give Christchurch a miss, please let me know and I will fix it up immediately. The way you organized an alternative route was very impressive and efficient, and I am very grateful to you.  I am sure it wasn't nearly as easy as it seemed to us.Barb and I were very happy with all of our accommodation, and the only glitch was at City Life in Wellington, where they put us into a single room with one double bed and when we rang the desk to ask for the suite you'd booked for us,  the assistant manager tried to blame you, but then did a backflip. We were taken to the suite you'd booked  and sent up chocolates and a small bottle of wine as an apology.I had breathing problems in Rotorua, so maybe anyone with chest complaints could be warned it might happen, but another friend of mine told me her very bad hay fever cleared up the minute she arrived there, so that is obviously an individual thing.We were also a little disappointed with the Waldorf apartments - not for any lack of service, but when we were frantically trying to get hold of airlines to find out what was happening with our flight back home, or substitute flight, I'd asked at the front desk about the cost of phone calls and, perhaps there was crossed wires, but the receptionist told me she thought it was a flat rate of 50 cents, so I was somewhat amazed when I got the bill for the final night there and there was $200 worth of phone calls added.  This was caused by us just waiting to get through.  Not your fault of course, but maybe something you could warn others aboutAll in all, I can't thank you enough for organizing such a wonderful two weeks.  It was everything I'd hoped for and a bit more as well.Thanks again.All the very best and I hope to be able to use your services again in the not too distant future.

We just wanted to let you know that we have had a wonderful two weeks in the South Island. Everything was just lovely and the weather which none of...
Read moreWe just wanted to let you know that we have had a wonderful two weeks in the South Island. Everything was just lovely and the weather which none of us could control was perfect. Our accommodation was great (although I must remember another time to make sure we have ground floor as Erwin fund it a little hard climbing stairs). Best B&B was Dunedin tied with Te Anau. Both were lovely hosts and very comfortable. Kaikoura was possibly our least favourite stay although the people were very nice. It was a bit cramped. We should have stayed at Hanmer Springs as you originally said but as the only day of less than perfect weather was at Kaikoura meaning we couldn't go whale watching we did a day trip to Hanmer Springs instead. It would have been a long drive if we had left it 'til our trip to Akaroa. My only comment was that a Honda (whichever sort we had) is not a good car for a Kruse system. After enormous acrobatics to get it on the windscreen it was then too far away to see ! The commentary was a wonderful asset to the trip though. Thank you again for your help. We WILL be back (if only for the Black Doris plums which I had nearly every day as we can't get them in Australia !!)

Thank you again for a most wonderful trip to South Island. We have the most fantastic memories of beautiful places, wonderful people, good food,...
Read moreThank you again for a most wonderful trip to South Island. We have the most fantastic memories of beautiful places, wonderful people, good food, good wine, good fun and adventure. We are looking forward to returning to New Zealand again, and again. Aloha.

Our much anticipated holiday is now over. We had a wonderful time and I want to convey our thanks to you. Everything went according to plan.  We...
Read moreOur much anticipated holiday is now over. We had a wonderful time and I want to convey our thanks to you. Everything went according to plan.  We all loved Nelson and would happily have spent more time there. None of us had been there before. Greymouth and the Transalpine trip were great. We enjoyed Christchurch and would also loved to spend more time there. Mt Cook was a highlight and we  had a clear view of the mountain, something that Terry had not had before. We’re very glad that we had some extra time in Queenstown and we enjoyed the Milford Sound trip. You may be interested in some random comments: 1) The Kruse commentary, which we have had before, is great but didn’t work well on the West Coast. 2) We were disappointed with the service offered at Garden Court in Queenstown. Their limited room service, such as a daily bathroom refresh, was disappointing.

Our holiday in New Zealand was fabulous. But we're wondering how the people of Christchurch are doing. We left Christchurch the day before the...
Read moreOur holiday in New Zealand was fabulous. But we're wondering how the people of Christchurch are doing. We left Christchurch the day before the earthquake and heard about it in Auckland. Are you located in an area that was affected by the quake? When we got home we checked the Heritage Hotel website and found that they are closed but that no one there was injured. Are they closed because of structural damage or because of rubble in the street? It was so sad to see the pictures of the cathedral. I had taken a picture of Paul in front of it while we were there. We also wondered if Lyndle was ok. All of the people we met were friendly and professional but she went above and beyond. She didn't just drop us off at the airport curb, she led us through the construction to the Air NZ ticket desk. Another person who was especially helpful was the desk clerk at the Te Waonui Forest Retreat. When we drove our car to the front after checking out, she met us there with the maps that Paul had left behind on the front desk. We would have been lost without them! Thanks for making our holiday special. We enjoyed every minute of it. If we had to pick out one thing we liked best, I think it would be the glacier climb on Franz Joseph. It was an awesome experience. A small thing that was a nice touch was the Kruse commentary. We enjoyed hearing the Maori legends and origins of the points of interest along the way. We've already started recommending Fine Tours New Zealand to friends who are considering a trip to your country!

This to say a big thank to you for organising our tour and looking after our issues while we were there. Despite Anne breaking a bone in her foot on...
Read moreThis to say a big thank to you for organising our tour and looking after our issues while we were there. Despite Anne breaking a bone in her foot on our first day (!) we had a great holiday and everything worked smoothly and well. The break did not disrupt things too much and we were able to do virtually everything that we wanted - bar a few of the walks we had planned. Ironically the one thing we could not continue with (heli-hike/tour) was cancelled because of the bad weather anyway. Everyone (hotel/motel staff, medical staff, people at attractions, people in shops and the ordinary people in the streets) was most helpful and did all they could to make our holiday an enjoyable and memorable one. It would not be right to single out individuals for particular praise as everyone was so good, but I like to mention Brian and Penny at the Camelot Motor Lodge in Christchurch, they were just so kind and helpful. You may also like to know that a number of motels praised your company for the quality of its work and how well it worked with them. We would certainly recommend Fine Tours. One little point. At both the Auckland and Wellington stops we were charged for car parking. We were not the only people staying to be surprised by this. Given that we were on a car touring holiday, we had assumed that all costs were included. Even if the charges could not be prepaid, I think a warning would have been in order. Also the parking at Wellington was difficult and chaotic - though we were lucky in that they took pity on the broken foot and gave us one of the few nearby parking places.

Please excuse this late email thanking you both for an excellent tour of NZ. Two items we would like to note. In addition to the wonderful stays and...
Read morePlease excuse this late email thanking you both for an excellent tour of NZ. Two items we would like to note. In addition to the wonderful stays and sightseeing trips, we suggested, and you scheduled, Auckland Wine Tours New Zealand and Larnach Castle. We would like to say that these both were great and we enjoyed them very much. The wine tour of Auckland, not only covered the Villa Maria Winery, explaining and showing with a walk-thru the details of their operation and a luncheon with wine tasting, it also provided us with a city tour of Auckland. We otherwise would have not had the experience of a city tour in our short stay. The other tour was of Larnach Castle. The stay was during their low tourist season, and we enjoyed the tour of the Castle itself and the room we stayed in. The dinner was something special, being just the two of us seated at a private table set up in the library. Our hostess, Pat, gave us a personal description of the history of the castle, and the Chef himself served us desert. It truly was a special occasion. The history of the gardens and structure, once described to us in detail, was full of very rich detail. Again, we very much enjoyed our visit to your lovely country thanks to your excellent bookings.

Hi David Just wanted to drop you a quick note to say thanks for arranging such a fantastic tour for us. We all had a fantastic time. The...
Read moreHi David Just wanted to drop you a quick note to say thanks for arranging such a fantastic tour for us. We all had a fantastic time. The accommodation was great and the hire car was perfect to fit us all in with our luggage. I loved the Map book with the highlighted route and the itinerary made planning activities and stop offs really easy. Thanks again.Sarah

David, we had a great trip, thanks much for all the wonderful planning and arranging. We had no delays and no problems during the entire trip. ...
Read moreDavid, we had a great trip, thanks much for all the wonderful planning and arranging. We had no delays and no problems during the entire trip. Having the GPS and the CRUZE both was great, the pre-programmed GPS meant we always knew where we were and could plan our time along the way to arrive when required or desirable. We feel we learned much more about the country and its rich history with the benefit of the CRUZE. The weather was not good along the West Coast particularly around Fox Glacier and Franz Josef(more about that later), but otherwise we were very lucky with the weather, including our initial day in Doubtful Sound - beautiful place and we enjoyed the overnight on the Sound.We had no problems with rent cars which were picked up and returned with ease.  We really enjoyed our time with the owners of Cobden Garden in Napier, their friendliness and hospitality was second to none.  Fiordland Lodge and Peppers were other favorites, but we found all accomodiations very satisfactcory.  The hotel room view at Hermitage Aoraki Wing Mt Cook was spectacular.  While at Queenstown we did the Dart River Safari and thoroughly enjoyed it.  We didn't need the phone often, but it was useful on occasion and made us feel more at ease. The only outstanding item of which I am aware is that the Heli Flight at Franz Josef Glacier had to be cancelled because of low cloud and rain - it was not possible to reschedule in the time we were there.Thanks again, we will be referring all our friends who have an interest in New Zealand to FineTours.  Best regards,  Jim 

Both Helen & I were very impressed with your planning, arranging & documentation of the whole trip. Right from our pick up in Auckland...
Read moreBoth Helen & I were very impressed with your planning, arranging & documentation of the whole trip. Right from our pick up in Auckland through to the pick up to Christchurch airport this morning, everything went flawlessly. If we had, at the time realised we were passing your door, we would have loved to have given David & his wife, a personal thank you. It is the added things like the mobile phone (complete with credit) & the Kruse system that made the whole trip so easy. In this day & age it is very hard to exceed one's expectations, but FTNZ did it to us. We had a wonderful trip & would thoroughly recommend FTNZ to family & friends. We both wish you all the very best for the future business. Kind regards, Darrel & Helen

Hello David, Just want to let you know that Wai See, Casey and I had a wonderful time in New Zealand. The arrangement and support that you have given...
Read moreHello David, Just want to let you know that Wai See, Casey and I had a wonderful time in New Zealand. The arrangement and support that you have given to the Dawson party are terrific. I will not hesitate to refer my friends or book a future a trip with your company. Many thanks! Wai Tung

Dear David What a superb holiday you organised for us. From Day 1 everything went like clockwork. We were grateful that we had all our accommodation...
Read moreDear David What a superb holiday you organised for us. From Day 1 everything went like clockwork. We were grateful that we had all our accommodation organised or we would probably still be working our way around the Bay of Islands. You live in a beautiful country. We ended up driving a Nissan Tiida sedan which was quite comfortable. The Kruse system was amazing. It acted like our own personal tour guide, provided so much information and alerted us to things we might be interested in following up. The accommodation - on the whole brilliant. We both need to go on diets after so many wonderful breakfasts! We are glad you suggested the Cliff Richard concert, it was great. Thank you once again for arranging such a wonderful, enjoyable, stress frree holiday. We will be recommending you to all our friends and can't wait to organise our next holiday - to the south island. Cheers, Judy and Ken

Hi Julie Thank you for a wonderful trip in New Zealand, we loved the country and the accommodations. There is a couple of typo in the instructions, I...
Read moreHi Julie Thank you for a wonderful trip in New Zealand, we loved the country and the accommodations. There is a couple of typo in the instructions, I do recall the directions were to turn left when it was to turn right in Waitomo. Other than that it was awesome and the itinerary was great. Thank you for all the attention to detail. Paul

Hi David, We'd like to say thank you for helping plan and arrange our recent trip to New Zealand. We had a fabulous time and everything went off...
Read moreHi David, We'd like to say thank you for helping plan and arrange our recent trip to New Zealand. We had a fabulous time and everything went off without a hitch. We would highly recommend your services to anyone travelling to your beautiful country. One observation we might make is that anyone doing the Milford Track - which as you know includes the boat cruise through the Sound, may find that also doing the Doubtful Sound overnight dinner cruise too much of the same. Having done both within a few days of each other and both under dreary, drizzly skies made us think we should have chosen a different excursion. Thanks again, Paula & Mike

Hello There I just wanted to send you a very big thank you for an absolutely fantastic trip to NZ! We had an amazing time and everything apart from...
Read moreHello There I just wanted to send you a very big thank you for an absolutely fantastic trip to NZ! We had an amazing time and everything apart from the car in the beginning - which was sorted out very quickly - worked like a dream. Everything you recommended was superb - and we saw just enough to make us want to come back again next year. Big pat on the back for your company - you certainly know your business and even at arms length provide a fantastic service. Thanks you so much again and have a wonderful 2010. Wamest and Best Wishes, Joan.

Hi Thank you so much for putting together a wonderful itinerary. On arrival in Auckland at midnight, it was great to be met, transferred to our...
Read moreHi Thank you so much for putting together a wonderful itinerary. On arrival in Auckland at midnight, it was great to be met, transferred to our hotel & to be given everything we needed for the trip. Everything first class apart from 3 of our overnight accommodation. We particularly enjoyed staying at the White House Russell, the Ridge Puhoi, & the Te Anau Scenic. Westwood Lodge FZ was perfect for our last 2 full nights in NZ - a great choice & we felt our trip had ended on a high. The itnerary & map book great ideas - will help us relive some very happy memories. Great to meet you & the team as we passed through Fairlie . We will be recommending you to family & friends

Julie, I'm not sure where to start so I'll begin with a simple 'thank you'! Firstly, thank you regarding the phone and I'm really sorry that it found...
Read moreJulie, I'm not sure where to start so I'll begin with a simple 'thank you'! Firstly, thank you regarding the phone and I'm really sorry that it found its way into a washing machine. Many thanks for not charging, that's a very kind gesture. The holiday was phenomenal and we are currently suffering huge New Zealand withdrawal symptoms! We took 3,691 photos in your spectacularly beautiful country, along with large quantities of video footage. It seemed like every corner we turned brought us to another awesome sight. The arrangements were flawless for which I thank you. We enjoyed all the accommodation (best hosts - Christchurch, best accomodation - Franz Josef) plus the coach trip to Milford Sound, the interislander ferry etc. Julie's birthday was special, with wine waiting for us at the treehouse on arrival the evening before and then we floated down the river on a dinghy in an area filmed for Lord of the Rings. Sensational. We also had a superb time in a helicopter at Franz Josef, Dolphin spotting in the Bay of Islands and jet boating in Queenstown. Many thanks for making it so easy for us and for the support both prior to our arrival, during our time in New Zealand and for your note today. It was a truly special time and we certainly intend to return to New Zealand in the future. When that time comes, we'll be in touch! Very best wishes, Tim

David and Julie, We arrived back in Beijing a couple of days ago and I wanted to write to tell you about our New Zealand tour that you helped us...
Read moreDavid and Julie, We arrived back in Beijing a couple of days ago and I wanted to write to tell you about our New Zealand tour that you helped us with. New Zealand is an amazing place to visit. We had a wonderful time. The minute we arrived we felt cared for by your staff. The voucher system made everything so easy. Even when we misplaced one of the vouchers a simple call to you made everything right. You were very helpful when we wanted to change our itinerary...you didn't even blink, you just said give you an hour and you would have everything taken care of...and you did!!! Everywhere we went people were very friendly and helpful. The staff at all of the places we stayed were wonderful, happy and willing to give advice on the area. We only wish we had had more time...we missed seeing so many things. That just means we will have to come back! We will be giving your name to several of our friends who are interested in traveling to New Zealand. You are the best! Thanks again, Mike and Becky

Dear Kerry/David, Arlene/John/Dorothy and I would like to thank you for arranging our holiday. We all think that the south island of N.Z. must be the...
Read moreDear Kerry/David, Arlene/John/Dorothy and I would like to thank you for arranging our holiday. We all think that the south island of N.Z. must be the most scenic in the world. We were very impressed with the arrangements you made including, accommodation, the car, the Kruise system,the N.Z. map book with the suggested route highlighted. It seems you even arranged for beautiful weather!! We will certainly recommend you to our friends (and have done so already!). The technology used for the Krusie system is amazing and the commentary interesting and helpful. I am struggling to find an area to suggest improvements which I imagine you want to know about. We would like to commend Robin at the Lakefront Lodge in Te Anau for his enthusiasim and helpfulness. The itinerary you prepared for us was brilliant. Not much more to say except thank you once again. Brian

Hi David We are back! After the very first good trip that we had in South Island- Jan 2009, we decided we’d be back in New Zealand again. So...
Read moreHi David We are back! After the very first good trip that we had in South Island- Jan 2009, we decided we’d be back in New Zealand again. So this year, Jan 2010, we’re back and this time we visited the North Island. There’s no guessing who we planned our trip with, it’s Fine Tours with David! As before, it was easy driving with the very detailed map, easy move from destination to destination. Learned so much about the history and culture of this country. Rotorua was fascinating with its geothermal areas. And again, how well we have dined. There is really really great food in New Zealand. It was for us, another great trip in New Zealand. I would recommend anyone to book their tours with Fine Tours. Just take it from us, we came back the 2nd time round. The very best to everyone at Fine Tours. Merci! 

Dear David, I just wanted to thank you for the tour of the South Island that you organised on our behalf. We came to Fine Tours because an English...
Read moreDear David, I just wanted to thank you for the tour of the South Island that you organised on our behalf. We came to Fine Tours because an English friend recommended you and I must say I would also recommend you to anyone going to New Zealand for the first time. Everything worked very well and we had a brilliant, trouble-free time in a beautiful country. Best wishes, Jane

David, we've been back for a little over a week and I apologize that it's taken me this long to thank you for the great trip that you arranged for...
Read moreDavid, we've been back for a little over a week and I apologize that it's taken me this long to thank you for the great trip that you arranged for us. We enjoyed every minute of our visit to your country. All of the arrangements, except for a couple of minor snafus with Europcar, went smoothly. All of the details that you thought to include (cell phone, Kruze, GPS, maps and brochures, etc.) were wonderful. These things made our travels from place to place relaxing and extremely enjoyable and left us with nothing more major to decide than where to eat and what to see. And, as a result, we were able to see and do just about everything. Our hotels/motels/bed and breakfasts were excellent. The hosts at all of these places couldn't have been nicer. We enjoyed listening to Kruze although my son who did most of the driving expressed that he would have appreciated more lively music at some points instead of mostly calming classical music. Unfortunately, when we had to downsize our car in Greymouth to a Ford Focus, there was only one outlet and we chose to use the GPS. So we weren't able to listen to Mr. Kruze from that point on. Our visit to New Zealand has to rank as one of our most, if not the most, fantastic vacations that we've taken. And we will recommend your company to everyone we know if they're planning a trip down under. Thank you very much. Robyn

Number 1, you were exactly right when you said we needed more time. I'd like to thank you as well as everyone that was involved in putting this...
Read moreNumber 1, you were exactly right when you said we needed more time. I'd like to thank you as well as everyone that was involved in putting this together for us. It was first class service all the way through. Great and outstanding job everyone had done. We loved it so well that eventually we intend to return in the future, this time for a much longer time span, we missed so much due to the time constraints. Again thank you all. Have a great New Year to all. Bruce & June

We are back from the trip and had a great time. Thanks for arranging everything, even at the last minute. The car rental company didn't have the car...
Read moreWe are back from the trip and had a great time. Thanks for arranging everything, even at the last minute. The car rental company didn't have the car we reserved (that's nothing new) but other than that everything went exactly according to plan. All the hoteliers were friendly and helpful, especially at the Camelot Motor Lodge, the Motel on York and the Lakefront Lodge. The room we had at Garden Court had an excellent lake view. The A2B drivers were all friendly and prompt and the provided map book with the route outlined was a pleasant surprise. We would definitely recommend Fine Tours to any of our friends who might think of doing the same kind of trip. Thanks again, Steve & Anne.

David, Kerry, All Just wanted you to know that everything went amazingly well. There was not a single hangup, detail lost, or even a hint of an...
Read moreDavid, Kerry, All Just wanted you to know that everything went amazingly well. There was not a single hangup, detail lost, or even a hint of an issue along the entire way. I am most impressed. You certainly did a wonderful job of arranging everything for us. Rest assured that we will recommend your services at any opportunity. At Great Ponsonby we met another of your tour clients. They are from San Francisco and this is their first trip with you. We shared all of our successes with them. The Kruse was a very nice touch and should be continued. There is quite a lot of work in putting a system like that together. It made a lot of difference in our ability to understand the area and to know when to be on the lookout for an upcoming sight. All of the hotel and B&B choices were great. No where could we find fault with anything. This, of course, prompts me to ask what other tour opportunities do you have? we are anxious to travel to other places during the next year and would love to find out if you can provide assistance outside of New Zealand. Sincerely, Jim

Hello Kerry, We had a very nice trip, very well organized. Everything went according to plan including the nice weather that you scheduled. We had...
Read moreHello Kerry, We had a very nice trip, very well organized. Everything went according to plan including the nice weather that you scheduled. We had blue skies to visit the Milford fjord, I think that is a feat in it self. It was nice to be greeted at the Auckland airport to switch to the domestic flight. The hotels/restaurant were all very nice. We got a free room upgrade in Te Anau with a view on the lake. We did not know if our rooms included the view. We had it almost every where except in Queenstown. It was very nice to have the cell phone and cost estimates to make calls. Seeing that it was inexpensive and that we had not used it, on the last day we made 5 or 6 short calls to familly and friends staying well within our 50$ budget...

Good Morning David, We posted the mobile from Christchurch from the post office near the Heritage Hotel. There should be loads of time on the...
Read moreGood Morning David, We posted the mobile from Christchurch from the post office near the Heritage Hotel. There should be loads of time on the mobile because we did not use the phone very much, approximately more than $35.00. We had made prearrangements with our son to stay in touch via email and/or calls, he made using a prepaid cheapie phone card from Canada. The other reason for the loads of time was we wanted to ensure we had phone time available for any emergencies that might crop up. You were quite right about telecom costs as I saw a woman frantically feed the payphone with coinage at Greymouth and the posted hotel charges for local calls. Having a mobile at our disposal was a real blessing and comfort. I don’t know if you send out surveys to your clients for their customer experience but I am in the process of writing about the good and the few glitches that happened along the way that were either resolved by us or by you. Overall, David and Kerry, Fine Tours did a wonderful job of introducing their country to first time visitors. We were told a number of times by fellow travellers that we could have probably made our own arrangements for less expense, but they forgot to include value in terms of enjoyment vs. money out. We avoided having many of their frustrations i.e. hotel arrangements, getting lost (GPS and wonderful maps) and it was good to know we knew someone in NZ who we could contact in the event of an emergency. Fine Tours made our holiday an adventure of a lifetime and that is what we hoped for and experienced. Thank you. FYI - We were fortunate we did not get jet lag as we managed some sleep on the overnight flight sitting in the cheapie economy. The first activity we did upon our arrival in Auckland was tramp (yes walk) up to the top of Rangitito Island and back with our new “American friends” introduced to us by Gerry. What a strange way to spend your first day in Auckland, tramp up a dormant volcano after being in transit for 26 hours. But, as we were later to learn, this is a typical Kiwi – they are very physically active people and they always are on the move because it is so beautiful in New Zealand. We had 16 days of brilliant sunshine out 19 days and this included Milford Sound and Franz Josef. Go out and enjoy a few moments with your daughter. Merry Christmas from Manni and Gord Knight

As you know we got back yesterday from NZ though it was hard to leave & we hope to return in the not too distant future now that we have an idea...
Read moreAs you know we got back yesterday from NZ though it was hard to leave & we hope to return in the not too distant future now that we have an idea of what it has to offer.  The views were magnificent & the people are wonderful & we had a great time.   We loved the Great Ponsonby & it was the perfect place to start our trip, Eliza's was wonderful & so friendly we would have loved to stay a few more days with Ann & Harold.  We are so glad we stayed in the Dock Bay as the views were amazing, actually the whole place is to die for & Dawn, Mark & Diane were such lovely people.  Westwood lodge was so modern & the helicopter trip we took there was amazing.  With your help & expertise we saw a lot & stayed in many wonderful places.  The exception was the Heritage on our last night/day in Auckland it was awful if it hadn't been so late & we hadn't been so tired we would not have stayed in that room.  The carpet was stained, the paintwork was shabby and needed touch-up, the armoire was so warped that the door wouldn't close & the room decor itself was depressing, it overlooked the restaurant & was obviously in the old part of the hotel.  We did tell the front desk when we were checking out, they didn't seem that bothered but we told them they should have a manager look at the room because it reflected very badly on their hotel.  When we checked in there was confusion about our booking & the late check out seemed to be one hour later but we did eventually get the room until late afternoon.  Had we stayed there on our first night instead of the Great Ponsonby it would not have been a good first impression of the country & I wish we had stayed with them on our last night too.Thanks for your help with everything the pick ups, voucher system worked really well & it was so nice to know we had places to stay along the way.  The help & advice from our hosts along the way was invaluable.You made our first trip to NZ a great experience; we've already recommended Fine Tours to others and will do so whenever we get a chance.Thanks again, Maureen & Tom

This is a belated, short thank you note and recommendation for FTNZ.   You may remember that I first contacted you in late 2007 for a...
Read moreThis is a belated, short thank you note and recommendation for FTNZ.   You may remember that I first contacted you in late 2007 for a trip my husband and I wanted to take in March/April of 2009.  Most folks think I’m nuts that I start planning that far out, but you were more than willing to start working with me.  We did some work – then it appeared I wouldn’t be able to take the trip.  I promised you that I would contact you when my financial situation changed and I was able to take the trip.   Sure enough situations do change, and when I recontacted you in around Sept of 2008, you were able to pick back up where we left off and put together a trip in roughly the same time period that was original envisioned that was amazingly suited to our interests, desires, and price range.    In particular, this insane planner, appreciated your superb logistical support which allowed me to focus on planning the sights we wanted to see and the time frames we wanted spend – while you dealt with the details of accommodations and various other reservations.   Even with 20-20 hindsight there are very few changes I’d recommend to someone else who had the same interests (lots of history and nature at a leisurely pace in nice B&Bs).   I have recommended you to others since I’ve been back and will continue to do so.  Thanks again

David,  Just a short note to say "thank you".  Our trip to NZ was the best and more than we could have hoped for. ...
Read moreDavid,  Just a short note to say "thank you".  Our trip to NZ was the best and more than we could have hoped for.  Apparently the best snow for 5 years!!! what is this about global warming?  The reason we went was to see snow and that we did. It was absolutely beautiful and where there was no snow the scenery was awesome.  What a lovely country you have.  Why are you all over here? We have successfully introduced a monster into our family because the grandboys took to snowboarding like ducks to water.  They just have to finance it now!!! The kruse was a bonus, we enjoyed having it and was interested in the history of the places (very aggressive lot eh?). The phone we could probably done without as we didn't need to use it much. Anyway thanks again, we have already recommended you to others.

We have been back to the United Sates for a little over a month--still basking in the afterglow of our wonderful visit to your country.  We...
Read moreWe have been back to the United Sates for a little over a month--still basking in the afterglow of our wonderful visit to your country.  We had a wonderful trip--thanks to New Zealand Fine Tours.We arrived in Auckland at about 6:00 am after a very long series of flights from Boston, Massachusetts, USA.  Your charming representative met us, took us to the car rental counter, and sent us on our way with superb maps, books and Kruse.  These amenities were invaluable for our visit in New Zealand. We wish to  comment on the Bed and Breakfast stops that you set up for us: Spectacular!We headed off on a pleasant Sunday drive stopping for breakfast in Hamilton.  We found the tours at Waitomo Caves excellent.  Then on to Liz and Evan Cowan’s Kamahi Cottage--a magnificent bed and breakfast.  Liz prepared a wonderful dinner for us that she served at Kamahi Cottage. What a treat!  Liz and Evan came by later to visit with us on the porch of the cottage.  Breakfast the next morning at their spacious dining room was excellent and followed by fine advice for our upcoming travels.  They are gracious hosts indeed.Later on we spent two nights at the Clover Downs Estate.  Lynn and Lloyd were our hosts.  We were near Rotorua which is a fine place to visit and we thoroughly enjoyed the history and charm of the region.  Even so, we  continue to linger as we look at the pictures taken from the Clover Downs Estate farm tour.  Lloyd spent a lot of time with us as we toured his place and learned about New Zealand agriculture, forests, sheep, border collies, deer, cattle, ostriches and more.  Another high point!A bit later on we stopped at the Saltings, Maureen and Terry hosts. Gorgeous B & B and setting, another excellent  breakfast and delightful host and hostess.The itinerary, maps, Kruse and arrangements for our seventeen day visit to North Island contributed to a truly memorable vacation.Thanks for your kind attention to our particular requests for our visit to New Zealand.  A memorable seventeen days.

Both my wife Jacqui and myself wish to thank you for arranging out trip of New Zealand in February. I must say that everything flowed extremely well...
Read moreBoth my wife Jacqui and myself wish to thank you for arranging out trip of New Zealand in February. I must say that everything flowed extremely well and the itinerary that you prepared was exceptional. I initially thought that to visit both the North & South Islands in 23 days was going to be tight however was surprised at what we were able to fit in and did not feel rushed at all. The accommodation although neat & tidy varied and I must compliment the Pebble Beach Motel in Napier – absolutely stunning and also Punga Grove in Franz Joseph. Next time we visit we may try a motor home experience and take a little longer exploring certain areas. We have already passed on your details to a number of our friends and would have no hesitation recommending your service to anyone contemplating a visit to your wonderful country.

Firstly thank you for the prompt refund for the cancelled Mount Cook flight, due to poor weather. Fine Tours have been very helpful from the first ...
Read moreFirstly thank you for the prompt refund for the cancelled Mount Cook flight, due to poor weather. Fine Tours have been very helpful from the first tentative enquiry. The arrangements that you organised went without a hitch, we found the instructions and maps you supplied very easy to use.  The Bed & Breakfast stays were exceptional. Comfortable, spotlessly clean, and our hosts friendly and helpful beyond belief. Coupled with stunning scenery and friendly people; we are truly delighted with the tour that you arranged for us and we had a super holiday. We found the Kruse GPS commentary system very useful if repetitive at times.  I have several friends who have asked me for a copy of my itinerary, which I will let them have and recommend they use your services. I can guarantee that we will be back.

A much belated "thank you" for arranging such a perfect driving tour for Joe and me.   Each South Island destination was exactly...
Read moreA much belated "thank you" for arranging such a perfect driving tour for Joe and me.   Each South Island destination was exactly as advertised and well-suited to our traveling expectations. You also balanced our itinerary between rigorous sight-seeing adventures and much-needed "down time." We're still trying to determine our "favorite" experience.  We have fond  memories of every place we visited.  Without hesitation, we agree that The Kruse System was the single most surprising and enjoyable feature of the trip.   We looked forward to every tidbit of info that suddenly sounded forth through the radio.   Now we're spoiled and will miss Prof. Kruse on future trips.Below are several reminiscences of the different places we visited: We loved Christ Church, especially the highly informative and manageable museum.   We were also awed by the enormous and exotic trees and flora in the botanical gardens.   The George Hotel was very comfortable and the service first-rate.   FYI, we do think we might have been housed in a lesser room than you had booked.   When we were working with you in planning our accommodations, we requested balconies or terraces to facilitate Joe's afternoon cigar.   We did not have either at The George, though they were available.   At all other lodgings, we did have a "smoking area." Enroute to The Hermitage, we felt like we were adventuring into the wild, so seeing such a historic hotel at the base of Mt Cook  was a pleasure.   We definitely recommend the dining room of the hotel.  Our evening meal was one of the best on the trip.  And, of course, the helicopter ride with landing on the glacier was a first-time experience for both of us. I don't think we fully appreciated Wanaka after our fabulous, but really tiring, fly-fishing week.   We leisurely strolled through the town, but spent most of our time napping.   Just know that the room at The Stone House was very cozy and the young couple were excellent hosts. Teanu turned out to be one of our favorite little towns.   The atmosphere was relaxed and friendly and each restaurant meal was delicious. We enjoyed the Milford hike and - of course - the cruise on Doubtful Sound.  But since we also had boat trips in Akarora and enroute to the Milford, I think an overnight was probably more boat time than we needed.   We discovered that we prefer hiking through the spectacular scenery rather than sailing by it. Without question, Sails Away was the most beautiful B&B on the entire trip and Iris and Peter impeccable hosts.  We did decide Stewart Island was a one-day, not a two-day  destination.   After we went on Peter's informative bird walk (more flora than birds) and strolled around the village, we were out of exploring ideas.   If the weather had been warmer, we might have enjoyed sea kayaking or hiking farther from town.  But, you saved one of the best for last.   Our three days at the Wildlife Film Lodge were delightful.   We thoroughly enjoyed Rob and Christina's hospitality and Rob was an extraordinary guide.   We'll always remember our two days hiking across beaches and hills in search of that perfect animal photo.  What would we do differently???   Not much.  Perhaps by-pass Wanaka and spend a full 24-hours in both Queenstown and in Dunedin.   A 2-hour stroll in each of those vibrant cities just wasn't enough. We loved the Southern Coast highway drive from Bluff to Dunedin and were so glad you suggested it.   Every valley was like a picture postcard. Our memories - and photographs - go on and on.  Thanks again for all of your help.   When we tell our New Zealand adventure story, I sing your praises. In appreciation, Ann & Joe Kasparek 

Many thanks for a wonderful trouble free holiday .New Zealand is a spectacular  country.Your selection of accommodation gave us a chance to meet...
Read moreMany thanks for a wonderful trouble free holiday .New Zealand is a spectacular  country.Your selection of accommodation gave us a chance to meet some very friendly helpful people and rest our heads in some beautiful and comfortable settings.For all our accommodation, car hire and tours your vouchers were all we needed to have us installed or on our way.The Kruse system was an informative and a helpful addition to your route maps. Providing a mobile phone was a useful and reassuring extra.Once again we would like to say THANK YOU for helping us have a very happy memorable holiday in New Zealand.

I just wanted to thank you so much for arranging our trip around the South Island.  We had the most fantastic time and it all went very...
Read moreI just wanted to thank you so much for arranging our trip around the South Island.  We had the most fantastic time and it all went very smoothly.   The hotels/studios/b&b were all great, with the possible exception of the one at the glacier which was 'okay'.   It was most helpful having the Kruze system although unfortunately there was obviously no reception in the Milford Sound area which was sad. We will certainly recommend you if we hear of anyone visiting NZ and will hope to return ourselves before TOO long!   You even provided wonderful weather, again with the slight exception of the Glacier where it was wet and cloudy but I guess we can't blame you for that!! Many thanks and best wishes Claire Neilson

I am writing this email to thank you both for the amazing effort you have made to make Alessandra's and my vacation in New Zealand a fantastic...
Read moreI am writing this email to thank you both for the amazing effort you have made to make Alessandra's and my vacation in New Zealand a fantastic experience. We are already recommending Fine Tours for everyone here in Brazil! We have enjoyed every minute of our journey, with highlights to Christchurch (Ann from Eliza's Manor on Bealey was very friendly & kind and her B&B hotel was superb), Mount Cook (the motel was great, David) and Queenstown (including our trekking in Milford Sound + Nevis 120m swing jump!). Thanks again. Regards Sergio.

We have been back from New Zealand for a couple of weeks now and I have some feedback for you regarding our trip. I have asked my friends to let me...
Read moreWe have been back from New Zealand for a couple of weeks now and I have some feedback for you regarding our trip. I have asked my friends to let me have their comments and our collective comments are below. Our overall comments are all on the very positive. We all had an absolutely wonderful time and the organisation managed by you and your team had an awful lot to do with our enjoyment. All the accommodation was very adequate for what we needed but there were 3 outstanding spots that we would recommend. One was the Punga Grove at Franz Joseph, one was at Punakaiki and the other was Paku Lodge at Tairua. The locations were beautiful and the accommodation lovely. We all thoroughly enjoyed the Tranz Alpine train and we purchased the DVD for the ‘birds eye’ view of the journey. We had a fabulous Heli-hike even though it was very overcast. We were lucky to have our cancelled morning trip rearranged for the afternoon and it was beautiful and well worth waiting for. The hire van was great although we had to swap the one given to us at Wellington for another van as the first one had a very annoying noise. We also had a lovely Dolphins boat trip at the gorgeous Bay of Islands, even though we were unable to actually swim with the dolphins as they all had babies with them. We were lucky to see 2 small groups of dolphins and then one very large group of about 50 dolphins who performed a range of jumps and dives for us. All really great to see. Anyway, I and the rest of the group, would have no hesitation in recommending your company to anyone else travelling to New Zealand who would like a smooth and relaxed holiday organised with your help. Thank you so much for helping us to enjoy superb New Zealand at its best. Very best regards Rosalind Godwin and friends.

Home again after a wonderful trip through New Zealand we will thank you for the excellent arrangements you prepared for us. A wonderful travel...
Read moreHome again after a wonderful trip through New Zealand we will thank you for the excellent arrangements you prepared for us. A wonderful travel plan led us through the North and South Island. Every think functioned very well in all details and over our expectations. The hotel mixture was very good and so was all travel documentation with your tour description. The Kruse Audio Guide gave all background information even if the music repetition after all weeks was somewhat tiring. A silent key for listing without music would be a solution. Also a repetition key for the last message can be helpful for listeners from other countries than English spoken. Over all the Kruse was very helpful. The cell phone was nice to have under the trip and we have got some calls from home and did some reservations. Once again thank you for the professional job you did that gave us an unforgettable journey through your wonderful country. Best greetings

I have been meaning to write to you since our return from New Zealand to say thanks for organizing such a great trip. We really enjoyed the holiday...
Read moreI have been meaning to write to you since our return from New Zealand to say thanks for organizing such a great trip. We really enjoyed the holiday and a large part is down to your team. From the time we had to shift the trip a few days until we returned to Singaporeit felt that no issue was too small to be dealt with and no problem to big to solve. Thanks very much indeed! I had only a few suggestions you might like to consider: - the drive from Rotorua to Wellington was very long - is there anywhere to stop over night in between? - we got into a bit of a panic in finding the Picton ferry terminal in Wellington. This was mainly because we did not know there was more than one ferry company, so the hotel staff directed us to the wrong one. I think it would be helpful to specifcally say in your notes that there is more than one company, so if asking for directions, be specific about the name. - the hotel in Blenheim was really not up to the standard of all the others. Our room was small, very hot, and no aircon. The location was not the best either. If there are other 4-star hotels in the area you might like to investigate. - finally and as you know, the car hire company seriously misled us about how much luggage the car could hold. However, you fixed that very well (thank-you) and I have no doubt at some cost to you. Thanks again for making the trip so great.

We all had a wonderful holiday and would like to thank you. You took all the hassle out of organising a trip like this.The Kruse audio guide was...
Read moreWe all had a wonderful holiday and would like to thank you. You took all the hassle out of organising a trip like this.The Kruse audio guide was great and really added to the driving parts of the holiday. We were all taken by the stories and legends that were on there, especially the boys. I just wish we had had more time for this part of our New Zealand journey. We did eventually hit some rain but it did not affect our enjoyment it may even have added to it as we were in a RAIN forest! My brother in law has been in NZ for 20 years and this is the first time he has been to the South Island - now he is a "convert" and will no doubt be back soon.

I would like to thank you for the excellent advice David, and looking after us so well while we were visiting New Zealand.  From...
Read moreI would like to thank you for the excellent advice David, and looking after us so well while we were visiting New Zealand.  From accommodation choices, to   suggested activities, to maps and driving distances that were manageable - you were excellent.  From the time we arrived in Auckland on an early flight, Fine Tours was there for us.  "Uncle" was awesome - he made sure we had transport, and our travel material right away.  It was our fault that we didn't have the flight info corrected, so I really appreciate your assistance and ability to change plans "on a dime" to help us out.   The Abyss, Black Water Rafting in Waitomo was a highlight, and our 'day in the sky' in Queenstown.  From para-sailing, to para-gliding, to sky diving - all in the day we had to experience Queenstown - awesome!  Your accommodation choices for 3 singles travelling together were perfect!  Thank you for the pre-arrangements you made for extra beds at each of our stops.  It worked out so well.  And the Doubtful Sound overnight was amazing!  What a special, unique country you have, and it was our pleasure to spend a couple of weeks exploring.    We were disappointed we didn't get on the Heli-Hike at Franz Joseph, but that was our only cancellation,  and given some of the weather in the neighbourhood, that was pretty good.  The only 'glitch' we had, the Kruse thought we were done on our first stop at Christchurch, and never came back on.  We had enjoyed listening to the stories and history of the areas we were travelling in while it lasted.   I would highly recommend Fine Tours to anyone.  The self-drive for 3 Canadian women used to driving on the 'other' side of the car and the road, was no problem!  We were pleasantly surprised at how easy it was to get around, and everyone we met was so helpful and nice.  I can't wait to come back.  Thanks David - it was the trip of a lifetime for us, and we enjoyed every moment without any worries. 

Just wanted to send you a quick email to thank you for the wonderful arrangements you made on our behalf - it made our trip go so well - and we...
Read moreJust wanted to send you a quick email to thank you for the wonderful arrangements you made on our behalf - it made our trip go so well - and we fitted so much in (perhaps a little too much in retrospect). However, wonderful holiday and I will certainly be recommending your service to others. Just one thing I wanted to mention - the only accommodation which we were not happy with - was Queenstown - very very very noisy and the rooms were very hot. We barely slept the whole time we were there - which put a bit of a damper on the stay....room was well appointed but the location next to the busiest road in town - made it terribly noisy - particularly at night. Just thought you may like to know for future bookings with families.

Again, many thanks for setting up our New Zealand trip and also for putting me in touch with Daria in Australia.  Everything worked perfectly...
Read moreAgain, many thanks for setting up our New Zealand trip and also for putting me in touch with Daria in Australia.  Everything worked perfectly and the trip was wonderful. Some highlights: It was great knowing that you were available at all times to organize things (like the change from airplane to helicopter at Franz Joseph). The Kruse system was actually quite fun to have!  We turned it on and listened to it the entire time we were driving.  Nice stories, commentary, etc. Having the NZ phone was great.  You could easily get in touch with us and vice versa. We loved Queenstown and especially the Remarkables Lodge--fantastic rooms, setting, hosts, and food!  It was clearly a highlight for us.  And having the helicopter fetch us at the Lodge made that piece even better. The helicopter from from Remarkables to Milford was fantastic...and the pilot was exceptional.  By that I mean that he was not only a good and safe pilot but a wonderful and very friendly person. The Westwood Lodge, while less upscale than Remarkables or Grasmere was very nice.  The breakfasts were REALLY OUTSTANDING and the hosts were very, very nice.  The man (I forget his name) was especially nice and outgoing. The Quad bikes were very fun and our guide was great.  First rate operation. The Grasmere rooms we had with the living room/fireplace in between were SUPERB!  The food there, host Tom, etc. were fabulous.  It was clearly a highlight of the trip as well.  I wish we could have spent even more time there. The only disappointing part of the trip was the helicopter at Franz Joseph.  As our friend Dave put it, it was kind of a "fast food" approach to things--we were just flight number 30 of the day...  Not a great value I thought but we were there and since the plane wasn't going it was the best option.  For the future, I would use the helicopter and pilot that the Westwood man recommended to us.  It's a local and smaller operation, the heli can fetch you at the hotel, and I'm sure all that would make all the difference in the world. Anyway, it was great.  I've passed your name around to friends already so I'm sure you'll be getting some new business in the future.  

We have now returned from our 3 week holiday in New Zealand and I would just like to say thank you to Fine Tours NZ. Everything worked perfectly and...
Read moreWe have now returned from our 3 week holiday in New Zealand and I would just like to say thank you to Fine Tours NZ. Everything worked perfectly and without a hitch and we had the most amazing time. Now I can't wait to come back again. The hotels and bed and breakfasts that were picked could not have been better and all the people - both at the accommodations and elsewhere - were extremely friendly and welcoming. The weather was mostly warm and sunny, particularly the last week between Christmas and New Year. In Roturua a slightly stormy morning meant that our floatplane trip had to be postponed for a day. However this gave us the opportunity to visit Te Puia and Hell's Gate, where we saw geysers and had a mud bath - both activities that were totally new and exciting for us. We particularly enjoyed the Kruse commentary and had it on all the time. The only slight hitch was when we arrived at Auckland as we were very tired and jaded and didn't declare that we had walking boots with us by mistake. Consequently we were fined $200 on entry. Perhaps you could emphasise to other customers that this happens. Fortunately I was just awake enough to hear them announce 'no fruit' so was able to quickly eat a satsuma that would otherwise have cost us another $200! We did find there was quite a lot of driving - on slow and windy roads, compared with what we are used to. I know this was really our fault for trying to see too much in a short space of time but perhaps next time we will take more internal flights. Thanks again for a really brilliant holiday. I have been telling everyone about your firm!

We arrived home safely after a wonderful holiday in New Zealand. We really enjoyed the tour you had mapped out for us. The South Island is stunningly...
Read moreWe arrived home safely after a wonderful holiday in New Zealand. We really enjoyed the tour you had mapped out for us. The South Island is stunningly beautiful!! Queenstown is probably our family's favourite place. We would love to come again and have more time in the area. It was wonderful to have our route and accommodation all mapped out and planned for us. It made for a stress free holiday, as touring vacations can often be quite stressful. It was also such a bonus to have our road map highlighted with each day's route - we didn't even have to work out which road to take. You really seem to know what the foreign traveller needs! The accommodation booked for us was also great. To have transfers arranged for the days we did not have a car meant we did not have to worry about arranging a taxi to get to our hotel or the train station. The Kruse commentary was great as we learnt not only about the sights we were seeing, but a bit about New Zealand's history and culture. This added so much more to our experience. We were dissappointed not to be able to do the helitour on the Franz Josef glacier due to bad weather, so we will have to come back to see that.Thanks again for a great tour.

We just returned home today. The only significant problem during our entire trip was our very last flight from Newark airport in the New York area to...
Read moreWe just returned home today. The only significant problem during our entire trip was our very last flight from Newark airport in the New York area to our home in Vermont. It was cancelled due to weather, necessitating a one night stay at the airport Marriott. We are used to this in winter time. With the exception of that slight rental car glitch in Picton all went very smoothly during our time in New Zealand. We all loved your country and look forward to returning in future - I'm sure you hear this all the time. Thanks for arranging a wonderful itinerary. In addition to the specific stops along the way we were especially pleased with your B&B selections. If we had to pick one that was the very best it would be the Pepper Tree in Blenhiem. An exquisite spot with wonderful hosts.

I will try and keep this fairly short but just want to let you know about all the positives from our trip last month. Our 1st 2 nights at the Crowne...
Read moreI will try and keep this fairly short but just want to let you know about all the positives from our trip last month. Our 1st 2 nights at the Crowne Plaza were fabulous. The rooms, staff and breakfast buffet were A++++. I have to rate this breakfast buffet the best of them all! We ate all other meals in town so did not try their in-house restaurants. Our stay at the Hermitage Hotel at Mt Cook was good but we had an unusually long dinner wait. I mentioned this to the receptionist but never received an explanation as to why such a long wait. The chalets were clean and tidy and the staff very accommodating. The Luxmore Hotel in Te Anau was incredible. We had the triple room which was perfect for the 3 of us. The breakfast buffet was nice but not as good as the other hotels. The staff, location and cleanliness were superb and I would highly recommend this hotel. As Claire recommended the Doubtful Sound Cruise, we were glad she did. Real Journeys did a fine job and had a friendly and knowledgeable staff. We did Milford Sound the very next day on our own and it was awesome due to the heavy rainfall which provided hundreds of waterfalls (more than normal). I preferred Doubtful Sound due to the remoteness but Milford Sound was worth seeing as well. The Millennium Hotel in Queenstown was super too but they had us booked for November 2009 but they said it was a computer error and upgraded us. Bella assisted us with our tour plans and couldn't possibly do more. Great location but a definite climb up the hill back from town. Our stay at the Franz Josef Glacier Country Retreat was phenomenal (except for the cancellation of our heli- hike). Loved everything about this accommodation but it was a good few minutes out of town. Pleasant staff, very very clean and my 2nd favorite breakfast. The staff here was more than accommodating in every regard and thanks to the wonderful staff , they located a camera lens that we left behind and notified Fine Tours New Zealand. This gesture could happen in the US but I just don't think it would be likely. The car rental company was A+ and the cell phone was useful in calling hotels for late arrival. But best of all, thanks to the staff at Finetours for making our holiday a memorable one! We will have to return for our Franz Josef HELI - HIKE!

When i sit back here, at home, and think about the last three weeks, they seemed to have whizzed past right by, leaving me wondering whether i ever...
Read moreWhen i sit back here, at home, and think about the last three weeks, they seemed to have whizzed past right by, leaving me wondering whether i ever got on board. A long awaited vacation gone too soon, but not without leaving behind wonderful memories of the Kiwi land.  As my nephew, being the first one in his group of friends to have made it to NZ, put it, "the New Zealand vacation was a dream come true". The accommodation, the arrangements, the information were all so well put together, adding to the charm of the beautiful country. Thanks for organizing such a memorable trip for us.  We've been click-happy and I will gladly send you some pictures soon.

"Dear Kerry and Dave, Thank you so much for planning and organizing our tour of the South Island New Zealand. We had a great time thanks to you...
Read more"Dear Kerry and Dave, Thank you so much for planning and organizing our tour of the South Island New Zealand. We had a great time thanks to you both and found the accommodation first class as well as your help with maps cell phone and the gadget that talked us around all the beautiful places that we visited. I would recommend you highly to anyone wanting to organize their own private driving tour."

"Hi Kerry: Well we made it home and everything was perfect from start to finish. All the drivers showed up on time and were very helpful with...
Read more"Hi Kerry: Well we made it home and everything was perfect from start to finish. All the drivers showed up on time and were very helpful with all there information. We really liked having the cell phone and the Kruse navigation was really helpful. We always stopped at the points along the way that they talked about. It was helpful knowing what we were looking at. All the folklore added to the ambience.The only motels that we didn't like were the ones in Queenstown and Christchurch. The one in Queenstown really was bad. The unit was nice but the smell was so foul we kept looking under the bed to see if there was a poopy diaper lying there. We asked to change our room but the next room they showed us was equally as bad. They tried to convince us it was from peoples cooking but everytime we left and came back it really hit you. We had to go by so room freshener just to survive the stay. Unfortunately all the places we stayed one day were perfect and the two day ones were less appealing. The Camelot in Christchurch was clean and the owners quite friendly and helpful but the place is quite old and very dark and dingy. And a bit of a walk to town. My favorite part of the trip ended up being the hiking. If I knew what I was doing I would have preferred to stay another day in TeAnu and hike the Milford Sound or go to Doubtful sound or stay another day in Franz Joseph and hike up to the glaciers. The area is soooooo beautiful. We got really bad weather for the milford sound trip. Pouring rain but we got to see some fabulous waterfalls. It would have been nice to hike the next day there and then try to go to Doubtful Sound the third day and then maybe we could have at least one day with better weather. You never know these things. I was glad we decided to hike. The golf was fun at the beginning of our trip but I didn't need to golf the second week. There are so many beautiful places that it seemed silly to be playing golf. We really liked Kelvin Heights. It really has a great setting. Our flight home was uneventful except for the flight from Christchurch to Auckland. I didn't realize they considered that flight an international flight. I thought it was a domestic flight and then an international flight. They made us check in internationally so we really were pressed for time. We only got there 45mins before our flight. The plane had some electrical problems and so we taxied out of the gate only to return again and wait another hour. We did make our connecting flight and all our luggage arrived at home with us. We were really surprised due to the late check in. Anyway. I'm rambling. So I' ve enclosed a picture of us on our Routeburn Hike. I hope you get the attachment as my computer skills are a little suspect when it comes to attachments. Thanks again for everything."

"We spent 8 days touring the South Island for part of our Honeymoon. Thanks to David and Fine Tours New Zealand it was truly an amazing and...
Read more"We spent 8 days touring the South Island for part of our Honeymoon. Thanks to David and Fine Tours New Zealand it was truly an amazing and once in a lifetime experience. Their organization, professionalism and knowledge allowed us to coordinate the perfect trip to enjoy as much of New Zealand in a short amount of time. They were also always available to help us when we wanted to alter our itinerary both before we arrived in New Zealand and while on the trip. New Zealand is one of the most spectacular places on earth that everyone should try to visit. I would highly recommend working with Fine Tours if anyone is ever planning on visiting New Zealand."