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What happens if I have to cancel my booked tour?

You can cancel your tour at any time for any reason however please be aware that cancellation fees may apply.

No one books a tour thinking they're going to have to cancel it, but we understand that sometimes life has other plans for us! Our full terms and conditions can be viewed here. We strongly advise that you purchase travel insurance that will cover you for any cancellation or interruption costs. See below for our recommendation!

Travel Insurance with Allianz Partners

Whether you are on a well-deserved holiday with friends or with family, it takes only a second for your trip to take an unexpected turn for the worse. Travel insurance can help with unforeseen incidents and expenses if things go wrong whilst you are away.
Allianz offers two international plan options:

The Essentials plan: Restricted benefits and lower policy limits
The Comprehensive plan: Higher limits and extended benefits

International policies offer the following standard policy features:

Selected cover* for epidemic and pandemic diseases such as Covid-19
Cover for medical and repatriation expenses
Emergency assistance provided 24 hours/7 days a week
Replacement cover for baggage items less than two years old
Dependent Children under 21 years covered at no additional charge
Rental vehicle excess cover

You can also ask us for the following:

Increased cover for specified high-value items (Comprehensive only)
Cover for pre-existing medical conditions (Comprehensive only)

Your request will be subject to assessment, and if accepted, an additional premium may be payable.

*There is no cover for claims directly or indirectly arising from or caused by You commencing Your travel against the New Zealand Government's advice or against local government advice at Your overseas destination.

*There is no cover for lockdowns, changes in government alert levels, quarantine or mandatory isolation applying to a population or part of a population. As with any travel insurance, disinclination to travel due to fear or change of mind is not covered.

You should consider the full Policy Wording(s) before making any decisions about this travel insurance policy.

Terms, conditions, limits, sub-limits, and exclusions apply, and these are set out in the Policy Wording(s).  It is your responsibility to read and understand the Policy Wording prior to buying your insurance with us.

Click here to view the International Policy Wording. The Policy Wording(s) detail the benefits, terms, conditions, limits, sub-limits and exclusions available under each plan option.

The New Zealand Government recommends that all travellers obtain comprehensive travel insurance. Click here for further details.

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New Zealand Travel blogs & articles

Browse our blogs & stories by category interest here

New Zealand Touring Styles

A popular style of touring is to take a preplanned self drive road trip.  After a thorough consultation with you we expertly plan and create your self drive tour around New Zealand. These tours allow you the freedom to explore at leisure with the comfort and security of pre-booked activities and accommodations. Route suggestions, APP guidance plus local support mean your New Zealand vacation is in safe hands. See self drive ideas here

If you prefer to let someone else do the work then an escorted small group tour might be for you. Our sister company at New Zealanbd Coach has a range of hand picked small group itineraries are ideal if you prefer to travel in the company of like minded people. Tours are limited to a certain number of participants which means different accommodation options, exclusive activities and of course a knowledgeable guide ensures you get to see the best of New Zealand. See small group tours here. 

A private guided tour offers true flexibility and the security of a knowledgeable local guiding you all the way. Well planned itineraries ensure you see exactly what you want to see but with your own driver-guide you can adapt to suit the day or your preference. 100% tailor-made to suit you a private tour is a great option when travelling as a small group. All our self drive itineraries can be replanned and priced using a private driver and guide, so if it is what you fancy just contact us to discuss.

All North Island touring ideas - See here to explore the diverse North Island - itinerary suggestions.

All South Island touring ideas - Iconic scenery and landscapes await on this made for touring island. See itinerary suggestions

All Nationwide touring ideas - See the best of New Zealand on these all encompassing touring itinerary ideas